[PDF] THE IMPORTANT ROLES AND ACTIVITIES OF FRONT OFFICE DEPARTMENT





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What is a front office department?

  • The Front Office Department is the central point of all activities that takeplace between a guest and a hotel. The employees of this department arethe first employees of the hotel to talk to the guest. This guest contact startswith the processing of the reservation and ends when the guest leaves thehotel.

What is a front office manager?

  • There could be a Front office Manager in the upper hierarchy of the front office department, a front office manager directs and control a large group of subordinate employees, working in various sections of the front office department.

Why is the front office so important?

  • Your front office holds the key to tens of thousands of dollars of revenue and in turn profits to your practice. It is most important to create a staff that understands the concepts of selling but also that of professionalism and with the right attitude.

What should the front office do during a fire?

  • Give your identification and department. The front office should alert all guests and inform them to use the staircaseand not the lift. The telephone department staff should be alert during the fire to coordinatecommunication. The front office staff should make sure that old and handicapped guests arelocated and helped to leave the hotel.
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