[PDF] Reimagining the first line of defense’s role in bank

What is the role of the front office?

• The importance of the front office in the broader control framework was recently reinforced by the Federal Reserve Board (FRB), which issued proposed guidance on January 4, 2018 outlining supervisory expectations for senior management, business line management, and independent risk management and controls in the form of principles.

Where can I find front office fundamentals?

• Front Office Fundamentals First impressions form opinions, get the most from your receptionist and front office personnel and convert a “cost center” into a income producing “profit center” for your Practice. Phone: 954.525.4273 Fax: 954.358.2860 www.empiremedicaltraining.com 2720 E. Oakland Park Blvd. Suite #102 Ft. Lauderdale, FL 33306

Does your front office hold the key to profits?

• Turnover of employees are inevitable but having too many new faces cause relationships to sour or lost and in many cases is a step backwards. Conclusion Your front office holds the key to tens of thousands of dollars of revenue and in turn profits to your practice.

How do you manage front-office control?

• •Link the front-office control structure to both 2.0 and 3.0 lines of defense to ensure integration and cohesiveness across the control framework. Eliminate or rationalize controls based on prioritized top risks (for the process), prioritized regulatory requirements, and risk appetite.