[PDF] Parcel Returns made easy We also enable drop offs





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Parcel Returns made easy

We also enable drop offs during business hours at over 4300. Post Offices receive and/or print a returns label ... to shop with a retailer following a.



Australia Post

Australian Postal Corporation: Unaddressed Mail; Acquisition Mail; Print Post; Charity Mail; delivery timetable for non-time critical mail.

Your quick guide to

easy parcel returns.

72% of

Aussie shoppers check that a retailer makes it easy to process returns before committing to a purchase, so providing a great returns process is a critical factor in boosting customer satisfaction and growing market share.1

A well-thought-out returns

process can give customers If you have a parcel contract, Australia Post can help your business deliver a simple eturns ortal.

Key insights on returns

and why they're important. a better shopping experience for our customers, and our number one goal above all else is to provide a great experience for them."

TIM MCFADYEN,

DIRECTOR AT THATSSOFETCH 1.Returns key

to post-Covid sales success, Doddle, May 2020

Compelling reasons to review your

returns policy. While returns may not always be seen as a critical part of your up-front product customers choose to buy. 82%
of online shoppers agree that a process is important. 70%
of online shoppers prefer to 33%
of online shoppers chose to purchase from one site over the returns options. 5 31%
of online shoppers had wanted to return an item purchased online, but didn't. Younger people (49%)

1 in 10 online shoppers

decided to shop less at a retailer 7 To get you started on simplifying your returns process, we've pulled together a quick checklist Is your returns policy clearly stated up front on your website? Is your returns process easy for customers to use? Have you extended your returns period for the holiday and online sale period?

2.Parcel Receiver Survey, Australia Post, February 2021, n=2,277

How we can streamline returns for your

customers. With Australia Post, eParcel/Parcel Send contract customers can choose from three return solutions: Customers can self-serve through a co-branded online portal and Simply provide a return label inside the parcel and only pay return shipping if the item is returned. Email your customer a return label after they make contact with you and arr ange for collection if needed (ideal for lar ge or bulky items).

Customer features

Tracking available via

Lodge return at a growing network of

a week

Posting Box, or 24/7 Parcel Locker

20 parcel drop off points ,000+

Street Posting Boxes

2 retail partner locations including 40+
supermarkets and pharmacies

4,300+

Post Offices and

Business Centres

530+

24/7 Parcel Lockers Whatever your eCommerce

needs, we're here to help you with tools and advice to help create a seamless delivery and r eturns experience for your customers. with your Account Manager or

Metro locations only (we send via courier who then brings to nearest parcel facility which allows the parcel to

flow through our parcel network)quotesdbs_dbs17.pdfusesText_23
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