[PDF] Parcel Post Compendium Online bpost BEA BE - Belgium

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Basic Services

1Maximum weight limit admitted

1.1Surface parcels (kg)30

1.2Air (or priority) parcels (kg)30

2Maximum size admitted

2.1Surface parcels

2.1.12m x 2m x 2m

(or 3m length & greatest circumference)No

2.1.21.5m x 1.5m x 1.5m

(or 3m length & greatest circumference) Yes

2.1.31.05m x 1.05m x 1.05m

(or 2m length & greatest circumference)No

2.2Air parcels

2.2.12m x 2m x 2m

(or 3m length & greatest circumference)No

2.2.21.5m x 1.5m x 1.5m

(or 3m length & greatest circumference)Yes

2.2.31.05m x 1.05m x 1.05m

(or 2m length & greatest circumference)No

Supplementary services

3Cumbersome parcels admittedNo

Parcels service features

5Electronic exchange of information

5.1.1Use a track and trace systemYes

5.1.2Mandatory tracking events transmitted

EMCDeparture from outward office of

exchangeYes

EMDArrival at inward office of exchangeYes

EMHAttempted/Unsuccessful deliveryYes

EMIFinal deliveryYes

5.1.3Optional tracking events transmitted

EMAPosting/collectionYes

EMBArrival at outward office of exchangeYes

EMEHeld by CustomsYes

EMFOut of Customs/Departure from inward

office of exchangeYes

EMGArrival at delivery officeYes

EMJArrival at transit office of exchangeYes

EMKDeparture from transit office of exchangeYes

5.1.4Dispatch messages transmitted

PREDES

V 2.0Pre-advice of international dispatch

information - origin postYes

RESDES

V 1.1Dispatch receipt information (response

to a PREDES) - destination postYes

5.1.5Ready to start transmitting data to

partners wishing to receive dataYes

5.1.6Other messages transmitted

PRECONPre-advice of international consignment

- origin postYes

RESCONResponse to a PRECON - destination

postYesCARDITCarrier documents international transport - origin postYes

RESDITResponse to a CARDIT - destination

postYes

6Home delivery

6.1Initial delivery attempt at physical

delivery of parcels to addresseeYes

6.2If initial delivery attempt unsuccessful,

card left for addresseeYes

6.3Addressee has option of paying taxes or

duties and taking physical delivery of the itemYes

6.4There are governmental or legally

binding restrictions mean that there are certain limitations in implementing home delivery.

6.5Nature of this governmental or legally

binding restriction.

7Signature of acceptance

7.1When a parcel is delivered or handed

over

7.1.1a signature of acceptance is obtainedYes

7.1.2captured data from an identity card are

registeredNo

7.1.3another form of evidence of receipt is

obtainedNo

7.2Ordinary parcels

7.2.1Signature of the addressee or his agentNo

7.2.2Signature of a de facto agentYes

7.3Insured parcels

7.3.1Signature of the addressee or his agentNo

7.3.2Signature of a de facto agentYes

Insured parcel service

8Insured surface parcels admittedYes

8.1Maximum insured value for surface

parcels (SDR)4000

9Insured air parcels admittedYes

9.1Maximum insured value for air parcels

(SDR)4000

9.2Maximum insured value when the

provisions of the Parcel Post

Regulations are not applied

10Marking used for insured parcels

10.1CP 74 pink label usedNo

10.2CP 73 label and pink "insured" label

usedNo

Cash-on-delivery service for parcel

11.1Acceptance of Cash-on-delivery

(COD) service for parcels

11.1.1outbound COD parcelsNo

11.1.2inbound COD parcelsNo

Express delivery service

Date of last update : 12.01.2023Parcel Post Compendium Online bpostBEABE - BelgiumPage 1 of 9

12Express parcel delivery service

providedNo

Parcels with advice of delivery

13Admission of advice of delivery for

13.1ordinary parcelsNo

13.2insured parcelsNo

Parcels for delivery free of charges and fees

14Parcels for delivery free of charges

and fees admittedNo

Fragile parcel

15Fragile parcels admittedNo

Consignment service

16Consignment service by bilateral

agreements providedNo

Integrated logistics service

17integrated logistics service by

bilateral agreements providedNo

Addresses for bilateral agreements

18Contact details of the person responsible for

questions concerning bilateral agreements

Name:Ms Marilia Carvalho Hamilton

Function:International Parcels Agreements

Manager

Address: 829 C

1830 MACHELEN - BELGIUM

Tel:1: (+32)22762114

2: (+)

Fax:(+)

E-mailmarilia.carvalhohamilton@bpost.be

Admissible radioactive material and infectious substances

19Radioactive materials admitted in

19.1Air Parcels

Inbound parcelsNo

Outbound parcelsNo

19.2Insured parcels

Inbound parcelsNo

Outbound parcelsNo

20Infected substances admitted in

20.1Air Parcels

Inbound parcelsNo

Outbound parcelsNo

20.2Insured parcelsInbound parcelsNo

Outbound parcelsNo

Supplementary charges - Customs

21Non-dutiable parcels

21.1Threshold level below which parcels are

free of customs duties and other taxesNo

Comments:

22Dutiable parcels

22.1Customs clearance fee collected for

parcels subject to import customs clearanceYes

22.2Amount of fee collected

Local currency17.50 EUR /

37 EUR

USD

Comments:

Value up to 150 EUR, fee is 17.50 EUR. Value above

150 EUR, fee is 37 EUR.

23Customs clearance fee collected for

for all items declared at customsNo

Comments:

24Administration fees collected for

parcels subject to export customs clearanceNo

Comments:

Special charges - Storage

25Storage charge collected on a parcel

when it is kept beyond the prescribed period, or in the event of return to sender/redirectionYes

25.1Amount of charge per day/per parcel

Local currency0.65 EURO

SDR

25.2Period of charge, if not daily

Special delivery charges

26Delivery charges collected at the time

of delivery in response to the advice of arrival No

Special charges - Poste restante

27Poste restante service providedNo

Special provisions - Treatment of parcels wrongly accepted

28Parcels returned to sender No

28.1If not, parcel delivered to addressee

under conditions prescribed by your country legislationsNo Date of last update : 12.01.2023Parcel Post Compendium Online bpostBEABE - BelgiumPage 2 of 9

28.2For parcels wrongly accepted, action

taken on a case-by-case basisYes

Delivery areas

29Parcels delivered to

29.1all addressesYes

29.2specific areas onlyNo

Comments:

Collection

30Collection of parcels at post offices

provided for

30.1all addressesYes

30.2specific areas onlyNo

Comments:

Delivery procedures for parcels for which customs duty and taxes are payable

31Procedure for parcels for which

customs duty is payable

31.1Pick up of parcel at the customs officeNo

31.2Addressee's address with collection of

customs duties and taxes at the time of deliveryNo

31.3Delivery to the addressee's address

after payment of customs duties and taxesYes

31.4Over the counter at the local post office

with immediate payment of customs duties and taxesNo

31.5Other

Period of retention

32Period of retention for parcels

32.1Normal period 15 Day(s)

32.2Exceptional period

33Retention for parcels for which notice

could not be sent or addressed to poste restante

33.1Normal period

33.2Exceptional period

Parcels automatically retained

34A list of contact e-mail addresses for

accounting and verification notes is temporarily being maintained and published outside the compendia; please refer to International Bureau circular 75/2020. The UPU contact person for any updates to this list is jean-marc.coeffic@upu.int.Service to designated operators

40.User of the Internet-based Inquiry

System (IBIS)Yes

40.1Details of office(s) responsible for

handling parcel post inquiriesOffice name:

Name:bpost

Mr Terminal dues administration

Function:GSO - Terminal Dues Accounting

Address:

Tel:

Fax:(+)1: (+)

2: (+)CENTRE MONNAIE

- 1000 BRUSSELS - BELGIUM

E-Mail:td.admin@bpost.be

Requests for withdrawal from the post or alteration, or correction of address

35Requests for withdrawal from the

post acceptedNo

Special provisions - Force majeure

36Liability admitted in cases of force

majeureNo

36.1Liability admitted for insured parcels on

board ships or aircraft used by designated operatorsNo

36.2Addressee/sender's reservations

admitted at the time of deliveryNo

Special provisions - Customs declarations

37Number of CN 23 customs

declarations required for inbound parcels1

37.1Number of CN 23 customs declarations

required for parcels in transit

37.2Languages in which CN 23 customs

declarations can be completed

French English Dutch

Special provisions - Method of dispatching accompanying documents

38Documents affixed to the relevant

parcelsYes

38.1Documents attached to the parcels billNo

Service to customers

39On-line tracking providedYes

39.1Web site address to access information

http://www.BPOST.BE/TRACK/ origin item numbers can be entered in the customer reference field

39.2Languages in which track and trace

information is available

French English DUTCH,

GERMAN

Date of last update : 12.01.2023Parcel Post Compendium Online bpostBEABE - BelgiumPage 3 of 9

Office name:

Name:bpost

Ms Shahrazad El Amouri

Function:Procedure Knowledge Specialist

Address:

Tel:

Fax:(+)1: (+)

2: (+)Centre Monnaie

1000 BRUSSELS - BELGIUM

E-Mail:shahrazad.elamouri@bpost.be

Hours of service and days(s) on which the inquiry service is operating

Opening Hours (Local)

DayOpening hours 1Opening hours 2

Monday09:00-12:0012:00-17:00

Tuesday09:00-12:0012:00-17:00

Wednesday09:00-12:0012:00-17:00

Thursday09:00-12:0012:00-17:00

Friday09:00-12:0012:00-17:00

Saturday--

Sunday--

LanguagesFrench English DUTCH, GERMAN

National Holidays

41.1National holidays

National holiday in 2022

MonthDay(s)National Holidays - Description

January1New Year

April18Easter Monday

May1Labour Day

May26Ascension

June6Pentecost

July21National Day

August15Assumption

November1All Saints

November11Armistice Day

December25Christmas

National holiday in 2023

MonthDay(s)National Holidays - Description

January1New Year

February20HOLIDAYS

April7HOLIDAYS

April10Easter MondayMay1Labour Day

May18Ascenssion

May29Whit Monday

July14HOLIDAYS

July21National Day

August14HOLIDAYS

August15Assumption

November1All Saints

November11Armistice Day

December25Christmas

December26HOLIDAYS

Regional Holidays

41.2Regional holidays

Regional holiday in 2022

MonthDay(s)Regional/Local Holidays -

Localities and description

July11Fête de la Communauté Flamande

September27Fête de la Communauté Française

November11Fête de la Communauté Allemande

Regional holiday in 2023

MonthDay(s)Regional/Local Holidays -

Localities and description

July11Fête de la Communauté Flamande

September27Fête de la Communauté Française

November15Fête de la Communauté Allemande

Cancellation of fees

42Fees cancelled when they concern

42.1parcels returned to senderNo

42.2parcels redirected to a third partyNo

42.3parcels abandoned by the senderNo

42.4parcels lost or destroyedNo

42.5parcels rifled or damagedNo

Redirection within the country of destination

43.1Redirection done without a request from

the sender or addressee No

43.2Redirection fee chargedNo

43.3Amount of redirection fee (SDR)

Comments:

Date of last update : 12.01.2023Parcel Post Compendium Online bpostBEABE - BelgiumPage 4 of 9 Miscellaneous provisions - operation of the parcel service

44.1Postal parcel services operated by the

designated postal operatorYes

44.2Postal parcel services operated by a

transport company or companiesNo

44.3Service provided throughout the countryYes

PostcodesLocalities

Office(s) of exchange handling parcels

45Details of office(s) of exchange

responsible for handling parcel post

Office name:

Name: BRUSSELS

Mr Sven De Lissnyder

Function: Manager

Address:

Tel:

Fax:(+)1: (+32)22767037

2: (+)EMC

BUILDING 829 C

1830 MACHELEN - BELGIUM

E-Mail:Sven.DELISSNYDER@bpost.beIMPC codel:BEBRUA

Hours of service and days(s) on which the OE is operating

Opening Hours (Local)

DayOpening hours 1Opening hours 2

Monday06:00-22:00-

Tuesday06:00-22:00-

Wednesday06:00-22:00-

Thursday06:00-22:00-

Friday06:00-22:00-

Saturday--

Sunday--

Observations/Comments

Delivery standards

46-47See the annexes.

Barcode

48Barcode sample used on all outward

international postal parcels. Date of last update : 12.01.2023Parcel Post Compendium Online bpostBEABE - BelgiumPage 5 of 9

Parcel delivery standards - Air parcel

OE Name BRUCARGO

IMPC CodeBEBRUA

Tel(+3222)767178

Fax(+)

Hours of operationMon-Fri: 06:00-22:00; Sat and Sun closed.

From the airport of destination to the addressee

Arrival at the airportDays of delivery by zone

DayTimeZone 1Zone 2Zone 3

Monday00:00 - 11:00Tuesday------

Monday11:01 - 23:59Wednesday------

Tuesday00:00 - 11:00Wednesday------

Tuesday11:01 - 23:59Thursday------

Wednesday00:00 - 11:00Thursday------

Wednesday11:01 - 23:59Friday------

Thursday00:00 - 11:00Friday------

Thursday11:01 - 23:59Monday------

Friday00:00 - 11:00Monday------

Friday11:01 - 23:59Tuesday------

Saturday00:00 - 23:59Tuesday------

Sunday00:00 - 23:59Tuesday------

Definition of zones

Zone 1:

PostcodesCities

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