Business Conduct Guide Our Tradition of Integrity
the Business Integrity Line or other resources listed on page 5 Where to Go for Help Enforcement of Business Conduct Violations Violations of the Business Conduct Guide will be addressed promptly consistently and effectively Punishment may include prosecution involuntary separation from employment or other appropriate discipline
Code of Conduct HILTON
This Code of Conduct is applicable to all employees ocers and directors of Hilton Worldwide Holdings Inc and its subsidiaries (collectively “Hilton”) and to the employees of all hotels owned operated or managed by Hilton Within this Code we collectively refer to all who must follow its principles and policies as Team Members
a hotel’s guide to
Hotel availability The hotel availability functionality is used to search for hotels with rooms available The number of rooms available for selling is defined in each hotel chain profile and may vary If your request exceeds the set limit the system displays an appropriate error message
A Timeline of Hilton History - LoyaltyLobby
1948 Hilton becomes the first hotel company to introduce a multi-hotel reservations system the Inter-Hilton Hotel Reservation System This is the beginning of the modern day reservation system 1948 Hilton Hotel Corp merges the various credit records and cards from its separate hotels into one uniform system
Hotel terminology - Guestline
hotel’s available stock and prevents it from being sold or being able to allocate a reservation to it DFS and ROOS do the same thing operationally but affect the reporting of occupancy figures: DFS: Hotel has 100 rooms and puts one on DFS If they sell the remaining 99 rooms the occupancy will report at 100
Devolving HRM and HRD to line managers: The Case of Hilton
Devolving HRM and HRD to line managers: The Case of Hilton International’s UK Hotels Gillian Maxwell Glasgow Caledonian University Sandra Watson Napier University This paper explores line manager responsibility for human resource management (HRM) and human resource development (HRD) in an international hotel organisation
a hotel’s guide to - ReservHotel
When joining the priceline hotel program we may have asked you to sign two agreements: a Memo of Understanding and a Non-Disclosure Agreement (these agreements may have been signed by your corporate office) However these agreements do not outline a commitment for specific room rates or specific allotments to priceline
Harassment Prevention General Policies - ram-test5ose-dev39
anonymously through Marriott’s 24-hour toll-free Business Integrity Line (“BIL”) accessible by phone by email or online; the BIL phone number and web address are included in the associate handbook Marriott policy requires a prompt and thorough investigation of all sexual harassment complaints
L’ORIGINE THE ORIGIN
La linea hotel lusso Acqua di Parma è realizzata seguendo dei rigorosi controlli al fine di garantire standard qualitativi d'eccellenza rispettati anche per la Linea Hotel Lusso segno di Acqua di Parma in tutto il mondo dal 1916 EXCELLENT QUALITY The Acqua di Parma Luxury Hotel Line has been created
HOTELLING'S MODEL - UC Davis
population i e 300 consumers) Two firms offer the same product (e g milk) Firm 1 is located at point x1 and firm 2 is located at point x2 (let firm 1 be to the left of firm 2 so that 0 ? x1 ? x2 ? 1)
le d-ib td-hu va-top mxw-100p>The Line Hotel Los Angeles - Book Now
The Online Hotel Booking Market: A Federal Trade Commission Report To Congress On Recommended Enforcement Actions Against Deceptive Marketers Engaging in the Online Hotel Booking Market and Appropriate Remedies To Apply In This Area To Protect Consumers
How do I contact Priceline?
- Contact priceline’s Hotel Partner Hotline at: 800-259-2091, Option 2 (for hotel employee use only) For questions about: • Guest Issues Contact priceline’s Hotel Partner Hotline at: 800-259-2091, Option 3 (for hotel employee use only) For questions about: • Billing Discrepancies Contact priceline’s Hotel Partner Hotline at: 800-259-2091, Option 4
How does the Hilton hotline work?
- Calls to the Hilton Hotline are answered by a call specialist who works for the independent company that operates the Hotline. That person will listen, ask you some questions, and make a detailed report of your call.
What is a hotel chain code?
- A two letter codes used in distribution systems to identify a hotel chain. A property needs to be associated with a chain code to be listed in a GDS. Chatbot Also known as a chatterbot, talkbot is a service that simulates the behaviour of a human within a conversational environment, often used on websites when browsing to make a reservation CMS
© 2017 Amadeus IT Group SA
hotels-plus.amadeus.comGDS commands guide
Here you will find the commands for the basic
functions that exist inAmadeus Hotels.
Online help and general information
The Amadeus Information Pages include pages for
each hotel chain with information about policies hotel information and other topics.Command
Description
HEHTL Access Amadeus Hotels online help
GGHTL Access General Reference Pages for
Amadeus Hotels GGHTLXX Access chain-specific information (XX represents the chain code)Hotel features
Hotel features display gives information about a
hotel, such as the address and telephone number features policies and servicesCommand
Description
HF XX PAR123 Access hotel description (XX PAR123
represents the property code)Hotel list
You can request a
complete list of hotels for a city or a country . The hotel list entry gives you a random list of all properties meeting your criteria, however you can limit the display to a single chain or to multiple chains.Command
Description
HLXXNYC Hotel list at city level (XX represents the optional chain code, NYC is the city code)HLXXAABB
Hotel list at country level (AA is the
country code,BB is the state (optional))
Hotel availability
The hotel availability functionality is used to
search for hotels with rooms available . The number of rooms available for selling is defined in each hotel chain profile and may vary. If your request exceeds the set limit, the system displays an appropriate error message.Command
Description
HAXXNYC1MAY-2 Hotel availability with arrival date (1MAY) and number of nights (-2)HAXXNYC1MAY-
3MAY/SR-XXX-YYY
Hotel availability with arrival and
departure dates (1MAY-3MAY) and special rates codes (SR-XXX- YYY)HALON02JUL/NR-3 Multi-room booking availability
(NR-3, up to 9 rooms).Essential search options These options may be added to a hotel rate availability or a hotel list entry to help you
search for the correct property or rate . You can combine options in any order and any options you apply to one display will apply to the next display.Command
Description
/AR-ALL Associated airports /FF-SWI-JAC Hotel facilities (i.e. pool and jacuzzi) /HN-NEGRESCO Hotel name /CT-JUAN LES PINS Properties in a non-IATA city /LO-MAD Location (i.e. Madrid). This entry is to be used to override the IATA code when doing a search referencing an air segment /CO-HL Hotel chain code (i.e. Hilton) /DI-10K Distance (i.e. 10 km) /AD-MAIN STREET Address /PH-12345 Zip/post CodeQuick card
GDS Commands Guide
Basic hotel cryptic commands
hotels-plus.amadeus.com /HC-L Hotel category (i.e. Luxury) /SF-Y F.E.M.A fire safety compliant /ST-ALL Availability status (i.e. all including closed): /FC-USD Foreign currency (i.e. USD) /QU-100-150 Rate range /SR-AMX-IBM-COR-PKG...
All special rates
/RP-ATT-EIFFEL TOWERPoint of reference (i.e. Eiffel
Tower) including POR search
/LOW Lowest rate available /RT-9 Room occupancy (up to 9 people)Hotel Sell
You can only sell from a single-property availability display.Command
Description
HS1 Complete Access Plus hotel room
(1 line number from availability)Guarantee formats
Many hotels require a guarantee or a deposit when
you book a room.Use the /G option to specify the
form of guarantee or /DP to specify the form of deposit (credit card, cash, office address, corporate account ID, etc.).Command
Description
/G- CC XX 1234...EXP1299
Normal credit card (XX is the CC
code, 1234... is the CC number,EXP1299 is the expiration date)
/G-CCXX34252345 Non-standard credit card /G-BS XXXXXXXX Booking source (XXXXXXXX is theIATA, TIDS or ARC number)
/G-BS Booking source taken from agency AAA /G-CO IBM 1 NEWSTREET
Company code: (IBM 1 NEW
STREET is the company name and
address) /G-CD123456 Corporate Account code, if it was already specified in /CD- option, enter /G-CD /G-IDTG890203 Customer ID (IDTG890203 is theID number), if the ID number was
already given with /ID- option, enter /G-ID /G-CHECK /G -CHKCheck identifiers (For Hilton and
Hilton International:
/G-CRQCHECK)
/G-MCO 007 385 0031MCO identifier
/DP- CC XX 1234...EXP1299
Deposit: credit card. For non-
standard CC use /DP-CCXX34252345
/DP-ADVDEP Deposit: advance deposit /DP-CHECK /DP-CHKDeposit: check
/DP-MCO 007 385 0031Deposit: MCO
Hotel Terms Display
To view hotel terms use a
pricing display (HP). A hotel terms display gives you the following type of information about a specific rate: what the rate includes (for example, meals and tax), the cancellation policy, the booking requirementsCommand
Description
HP1 Viewing terms for Complete
Access Plus (1 is the rate line
number)RTSVCH Viewing terms for a booked rate
from the PNRCancel formats
After you have made a hotel booking, it is still
possible to modify or cancel it (even if you have ended the transaction and received a confirmation). Please note that when the hotel provider returns a cancellation number, Amadeus will store this number in PNR history. This will provide a useful reference for troubleshooting.1. Retrieve:
RT1A2B3C
(PNR/Record locator)2. Cancel:
XE3 (hotel segment
number)3. Received From:
RFNAME
4. End Transaction:
ETBillback transactions
Billback is a
direct hotel payment solution between your travel agency or corporation and the hotel property . In addition, at the end of the transaction the system sends a fax to the hotel property containing booking, virtual credit card and payment informationCommand
Desc riptionHS1/G-
BBCNTESTCLIENT/PI-
PAYMENT
INSTRUCTIONS/F-
XXXXXXXXXX
Fax number parameter (F-,
optional) and hotel property fax number. If you do not enter it, the fax number from Amadeus HotelDescription will be used.
HS1/G-
BBCNTESTCLIENT/PI-
PAYMENT
INSTRUCTIONS/2/F-
XXXXXXXXXX-CVV
One fax containing only the CVV
number is sent to the hotel provider (segmentF-XXXXXXXXXX
is optional)HS1/G-
BBCNTESTCLIENT/PI-
PAYMENT
INSTRUCTIONS/2/ F-
XXXXXXXXXX-FULL
Hotel provider gets two faxes: one
with the virtual credit card number and the other with CVV number only (segment F-XXXXXXXXXX is optional)
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