[PDF] a hotel’s guide to Hotel availability The hotel availability





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Business Conduct Guide Our Tradition of Integrity

the Business Integrity Line or other resources listed on page 5 Where to Go for Help Enforcement of Business Conduct Violations Violations of the Business Conduct Guide will be addressed promptly consistently and effectively Punishment may include prosecution involuntary separation from employment or other appropriate discipline



Code of Conduct HILTON

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a hotel’s guide to

Hotel availability The hotel availability functionality is used to search for hotels with rooms available The number of rooms available for selling is defined in each hotel chain profile and may vary If your request exceeds the set limit the system displays an appropriate error message



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How do I contact Priceline?

  • Contact priceline’s Hotel Partner Hotline at: 800-259-2091, Option 2 (for hotel employee use only) For questions about: • Guest Issues Contact priceline’s Hotel Partner Hotline at: 800-259-2091, Option 3 (for hotel employee use only) For questions about: • Billing Discrepancies Contact priceline’s Hotel Partner Hotline at: 800-259-2091, Option 4

How does the Hilton hotline work?

  • Calls to the Hilton Hotline are answered by a call specialist who works for the independent company that operates the Hotline. That person will listen, ask you some questions, and make a detailed report of your call.

What is a hotel chain code?

  • A two letter codes used in distribution systems to identify a hotel chain. A property needs to be associated with a chain code to be listed in a GDS. Chatbot Also known as a chatterbot, talkbot is a service that simulates the behaviour of a human within a conversational environment, often used on websites when browsing to make a reservation CMS

© 2017 Amadeus IT Group SA

hotels-plus.amadeus.com

GDS commands guide

Here you will find the commands for the basic

functions that exist in

Amadeus Hotels.

Online help and general information

The Amadeus Information Pages include pages for

each hotel chain with information about policies hotel information and other topics.

Command

Description

HEHTL Access Amadeus Hotels online help

GGHTL Access General Reference Pages for

Amadeus Hotels GGHTLXX Access chain-specific information (XX represents the chain code)

Hotel features

Hotel features display gives information about a

hotel, such as the address and telephone number features policies and services

Command

Description

HF XX PAR123 Access hotel description (XX PAR123

represents the property code)

Hotel list

You can request a

complete list of hotels for a city or a country . The hotel list entry gives you a random list of all properties meeting your criteria, however you can limit the display to a single chain or to multiple chains.

Command

Description

HLXXNYC Hotel list at city level (XX represents the optional chain code, NYC is the city code)

HLXXAABB

Hotel list at country level (AA is the

country code,

BB is the state (optional))

Hotel availability

The hotel availability functionality is used to

search for hotels with rooms available . The number of rooms available for selling is defined in each hotel chain profile and may vary. If your request exceeds the set limit, the system displays an appropriate error message.

Command

Description

HAXXNYC1MAY-2 Hotel availability with arrival date (1MAY) and number of nights (-2)

HAXXNYC1MAY-

3MAY/SR-XXX-YYY

Hotel availability with arrival and

departure dates (1MAY-3MAY) and special rates codes (SR-XXX- YYY)

HALON02JUL/NR-3 Multi-room booking availability

(NR-3, up to 9 rooms).

Essential search options These options may be added to a hotel rate availability or a hotel list entry to help you

search for the correct property or rate . You can combine options in any order and any options you apply to one display will apply to the next display.

Command

Description

/AR-ALL Associated airports /FF-SWI-JAC Hotel facilities (i.e. pool and jacuzzi) /HN-NEGRESCO Hotel name /CT-JUAN LES PINS Properties in a non-IATA city /LO-MAD Location (i.e. Madrid). This entry is to be used to override the IATA code when doing a search referencing an air segment /CO-HL Hotel chain code (i.e. Hilton) /DI-10K Distance (i.e. 10 km) /AD-MAIN STREET Address /PH-12345 Zip/post Code

Quick card

GDS Commands Guide

Basic hotel cryptic commands

hotels-plus.amadeus.com /HC-L Hotel category (i.e. Luxury) /SF-Y F.E.M.A fire safety compliant /ST-ALL Availability status (i.e. all including closed): /FC-USD Foreign currency (i.e. USD) /QU-100-150 Rate range /SR-AMX-IBM-

COR-PKG...

All special rates

/RP-ATT-EIFFEL TOWER

Point of reference (i.e. Eiffel

Tower) including POR search

/LOW Lowest rate available /RT-9 Room occupancy (up to 9 people)

Hotel Sell

You can only sell from a single-property availability display.

Command

Description

HS1 Complete Access Plus hotel room

(1 line number from availability)

Guarantee formats

Many hotels require a guarantee or a deposit when

you book a room.

Use the /G option to specify the

form of guarantee or /DP to specify the form of deposit (credit card, cash, office address, corporate account ID, etc.).

Command

Description

/G- CC XX 1234...

EXP1299

Normal credit card (XX is the CC

code, 1234... is the CC number,

EXP1299 is the expiration date)

/G-CCXX34252345 Non-standard credit card /G-BS XXXXXXXX Booking source (XXXXXXXX is the

IATA, TIDS or ARC number)

/G-BS Booking source taken from agency AAA /G-CO IBM 1 NEW

STREET

Company code: (IBM 1 NEW

STREET is the company name and

address) /G-CD123456 Corporate Account code, if it was already specified in /CD- option, enter /G-CD /G-IDTG890203 Customer ID (IDTG890203 is the

ID number), if the ID number was

already given with /ID- option, enter /G-ID /G-CHECK /G -CHK

Check identifiers (For Hilton and

Hilton International:

/G-

CRQCHECK)

/G-MCO 007 385 0031

MCO identifier

/DP- CC XX 1234...

EXP1299

Deposit: credit card. For non-

standard CC use /DP-

CCXX34252345

/DP-ADVDEP Deposit: advance deposit /DP-CHECK /DP-CHK

Deposit: check

/DP-MCO 007 385 0031

Deposit: MCO

Hotel Terms Display

To view hotel terms use a

pricing display (HP). A hotel terms display gives you the following type of information about a specific rate: what the rate includes (for example, meals and tax), the cancellation policy, the booking requirements

Command

Description

HP1 Viewing terms for Complete

Access Plus (1 is the rate line

number)

RTSVCH Viewing terms for a booked rate

from the PNR

Cancel formats

After you have made a hotel booking, it is still

possible to modify or cancel it (even if you have ended the transaction and received a confirmation). Please note that when the hotel provider returns a cancellation number, Amadeus will store this number in PNR history. This will provide a useful reference for troubleshooting.

1. Retrieve:

RT1A2B3C

(PNR/Record locator)

2. Cancel:

XE3 (hotel segment

number)

3. Received From:

RFNAME

4. End Transaction:

ET

Billback transactions

Billback is a

direct hotel payment solution between your travel agency or corporation and the hotel property . In addition, at the end of the transaction the system sends a fax to the hotel property containing booking, virtual credit card and payment information

Command

Desc ription

HS1/G-

BBCNTESTCLIENT/PI-

PAYMENT

INSTRUCTIONS/F-

XXXXXXXXXX

Fax number parameter (F-,

optional) and hotel property fax number. If you do not enter it, the fax number from Amadeus Hotel

Description will be used.

HS1/G-

BBCNTESTCLIENT/PI-

PAYMENT

INSTRUCTIONS/2/F-

XXXXXXXXXX-CVV

One fax containing only the CVV

number is sent to the hotel provider (segment

F-XXXXXXXXXX

is optional)

HS1/G-

BBCNTESTCLIENT/PI-

PAYMENT

INSTRUCTIONS/2/ F-

XXXXXXXXXX-FULL

Hotel provider gets two faxes: one

with the virtual credit card number and the other with CVV number only (segment F-

XXXXXXXXXX is optional)

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