[PDF] cisco service level descriptions

All service descriptions ; Cisco Assessment Service for Network Health Check, Advisory, Networking ; Cisco Base Level Service, Support, Collaboration ; Cisco  Questions d'autres utilisateurs
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  • What does 24x7x4 mean on Cisco SNTC?

    SMARTnet On-Site 24x7x4: Four Hour Response for Remedial Hardware Maintenance twenty four (24) hours per day, seven (7) days per week including Cisco observed holidays.

  • What is the service level description of SMARTnet?

    SmartNet Onsite service includes installation of advance replacement parts. (See Table 3.) Service Level Description Onsite 24x7x2 2-hour response, 24 hours a day, 7 days per week, including holidays Onsite 24x7x4 4-hour response, 24 hours a day, 7 days a week, including holidays Onsite 8x5x4 Based on depot time.

  • What is the difference between Cisco SNTP and SNT?

    SNTP means this appliance is under coverage for support for 3 years. SNT = SMARTnet and P stands for Premium.
    This ONLY includes the device and any software that comes on it by default such as the iOS version.
    Additional software add-ons are not included in this.

  • What is the difference between Cisco SNTP and SNT?

    Cisco SNT, which stands for SMARTnet, is a standard service.
    Still, Cisco SNTP, which stands for SMARTnet Premium, is a premium solution that provides additional benefits, including more professional options and standard products at a higher cost.

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Cisco Base Level Service

15 oct. 2019 If you have purchased these Services through a Cisco Authorized. Channel this document is for description purposes only; it is not a contract ...



cisco-smart-net-total-care.pdf

24 juil. 2022 purchased an RMA Service Level then no hardware replacement services will ... of the returned parts and must include a description of the.



Cisco Smart Net Total Care Service

Advance Hardware Replacement Service Levels. Service Level. Description. Smart Net Total Care 24x7x2. 2-hour response 24 hours a day



Cisco Managed Services- Service Description

If Customer fails to perform its responsibilities Cisco will be excused from performing the Services. (including achieving any applicable Service Levels) to 



Cisco Solution Support Service Definition

service levels chosen in your. Solution Support contract. Cisco coordinated support. This description is relevant only for Cisco multivendor solutions.



Service Description: SMARTnet and SMARTnet Onsite Services

Chassis and line card Advance. Replacement Service must be at the same level of coverage. Cisco will provide Customer with Advance Replacement(s) that are 



Service Description: Cisco TelePresence Remote Management

26 avr. 2012 Comprehensive Management Service Level (see section 6.0). This Service Description is designed to provide a baseline.



cisco-software-support-service.pdf

18 nov. 2021 Software Support service covers its associated Application Software ... Direct access to skilled engineer with solution level expertise.



Cisco Services Full Coverage At a Glance

Services Full Coverage provides enterprise-wide support coverage for your current Contract-level entitlement offering easy access to the Cisco Technical ...



Service Level Objectives for Cisco Remote Management Services

4 févr. 2011 Management Services. This Service Level Objective Description defines the service level metrics that Cisco tracks for each Service.