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© COPYRIGHT 2020 CITRIX SYSTEMS

CREATED BY CITRIX CUSTOMER SUCCESS

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Citrix Monitor

Your administrator guide

Monitor Guide

© COPYRIGHT 2020 CITRIX SYSTEMS

CREATED BY CITRIX CUSTOMER SUCCESS

2

LEGAL NOTICE

This document is furnished "AS IS" without warranty of any kind. This document is not supported under

any Citrix standard support program. Citrix Systems, Inc. disclaims all warranties regarding the contents

of this document, including, but not limited to, implied warranties of merchantability and fitness for any

particular purpose. This document may contain technical or other inaccuracies or typographical errors.

Citrix Systems, Inc. reserves the right to revise the information in this document at any time without

notice. This document and the software described in this document constitute confidential information

of Citrix Systems, Inc. and its licensors, and are furnished under a license from Citrix Systems, Inc.

Copyright © 2020 Citrix Systems, Inc. All rights reserved. Citrix, the Citrix logo, and other marks herein are

the property of Citrix Systems, Inc. and/or one of its subsidiaries, and may be registered in the U.S. and

other countries. Other marks appearing herein are trademarks of their respective owners.

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Contents

1. Introduction ............................................................................................................................................. 5

1.1 Document Purpose ............................................................................................................................... 5

1.2 Intented Audience ................................................................................................................................ 5

2. Dashboard ............................................................................................................................................... 6

2.1 Failure panels ....................................................................................................................................... 6

2.2 Sessions Connected .............................................................................................................................. 7

2.3 Average Logon duration ....................................................................................................................... 7

3. Trends ..................................................................................................................................................... 8

3.1 Sessions ................................................................................................................................................ 8

3.2 Failures ................................................................................................................................................. 9

3.2.1 Connection Failures ....................................................................................................................... 9

3.2.2 Single-session OS Machines ........................................................................................................ 11

3.2.3 Multi-session OS Machines ......................................................................................................... 11

3.3 Logon Performance ............................................................................................................................ 12

3.4 Load Evaluator Index .......................................................................................................................... 13

3.5 Capacity Management ..................................................................................................................... 14

3.5.1 Application Usage........................................................................................................................ 14

3.5.2 Single-session OS Usage .............................................................................................................. 15

3.5.3 Multi-session OS Usage ............................................................................................................... 15

3.6 Machine Usage ................................................................................................................................. 16

3.7 Resource Utilization ........................................................................................................................... 16

3.8 Application Failures ........................................................................................................................... 17

3.9 Probe Results...................................................................................................................................... 17

3.10 Custom Reposts ................................................................................................................................ 17

4. Filters ................................................................................................................................................... 18

4.1 Machine Filters ................................................................................................................................... 18

4.2 Sessions Filters ................................................................................................................................... 19

4.3 Connection FIlters .............................................................................................................................. 20

4.4 Application Instances Filters .............................................................................................................. 21

5. Alerts..................................................................................................................................................... 22

5.1 Types of Alerts .................................................................................................................................... 22

5.2 Alerts Tabs .......................................................................................................................................... 22

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6. Applications .......................................................................................................................................... 22

6.1 Application Probes ............................................................................................................................. 22

6.2 Application Analytics .......................................................................................................................... 23

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INTRODUCTION

1.1 DOCUMENT PURPOSE

Administrators and help-desk personnel can monitor Citrix Virtual Apps and Desktops service from Monitor, the monitoring and troubleshooting console. The Monitor tab displays a dashboard to monitor, troubleshoot, and perform support tasks for subscribers. Monitor is available as the Director console to monitor and troubleshoot Citrix Virtual Apps and

Desktops Current Release and LTSR deployments.

To access Monitor, sign in to Citrix Cloud. In the upper left menu, select My Services > Virtual Apps and

Desktops. Click Monitor.

1.2 INTENDED AUDIENCE

The intended audience for this document includes Citrix Project Coordinators, Customer Success stakeholders.

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DASHBOARD

The Monitor dashboard provides a centralized location to monitor the health and usage of a Site.

The Dashboard has 3 sections:

2.1 FAILURE PANELS ʹ 3 CATEGORIES OF FAILURES

User connection failures: Connection failures over the last 60 minutes. Click the categories next to the

total number to view metrics for that type of failure. In the adjacent table, that number is broken out by

Delivery Groups. Connection failures includes failures caused by application limits being reached. For

more information on application limits, see Applications. Failed Single-session OS Machines or Failed Multi-session OS Machines: Total failures in the last

60 minutes broken out by Delivery Groups. Failures broken out by types, including failed to start, stuck

on boot, and unregistered. For Multi-session OS machines, failures also include machines reaching maximum load. Multi-session OS machine failures: The Failed Multi-session OS Machines panel, just like the Failed

Single-session OS panel, shows the failures of RDS machines in various delivery groups. The number on

the left denotes the number of machines in a failed state at the date/time shown below the number. Data is represented in a line graph just like the Failed Single-session OS machines panel above.

Each of the panels are divided into 4 sections:

Total number of failures ʹ Displayed as a number of the failures of the particular type in the last

hour Failure Type breakdown table ʹ Shows the distribution of the failures into the different categories that can occur for the particular failure type Delivery Group breakdown table ʹ Shows the distribution of the failures in the different delivery groups that are valid for the failure category. Note the table is auto sorted in descending order of the number of failures per desktop group. Failure graph ʹ shows the distribution of failures over every minute of the last hour. Below each display trends in the past for this kind of failure.

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If a row from the Failure Type Breakdown tables is selected, the graph changes to show the data for that

particular type of failure.

2.2 SESSIONS CONNECTED

The Sessions Connected graph shows the distribution of concurrent active sessions over all delivery

groups in the entire site. Each data point represents the number of active sessions in that minute (this

includes RDP sessions as well as console sessions that are active on the machines being monitored by the site).

2.3 AVERAGE LOGON DURATION

This shows the average session logon duration over that last hour as a number and as a graph. This chart

is three minutes latent in order to display the completed logons. The number on the left denotes the

Average Logon Duration over the last hour based on the number of logons (total time taken by all logons

that completed in that minute/number of logons completed during that minute). It also shows the number of sessions that completed logon in that minute. See the panel in the above screenshot. All graphs have data for the last completed minute except the Logon Duration Panel where the data is

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TRENDS

The Trends view accesses historical trend information for sessions, connection failures, application failures, application probe results, machine failures, logon performance, load evaluation, capacity management, machine usage and resource utilization for the Site. To locate this information, click the Trends menu.

3.1 SESSIONS

The Sessions tab provides a report of the peak number of sessions across delivery groups for a selected

time period. You can toggle between different Delivery Groups as well as filter the time period for which

you want the Trends report. The time period provides a selection of the last 2 hours, last 24 hours, last

week, last month, last year, and a custom time period. The graph shown on the panel after you select the above two criteria, shows three important parameters: Peak Connected Sessions ʹ The maximum number of connected sessions for both desktops and apps at a given point of time Peak Disconnected Sessions ʹ The maximum number of sessions for both desktops and apps that were earlier active but are now at a disconnected state Peak Concurrent Sessions ʹ The maximum number of registered sessions, connected and disconnected

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3.2 FAILURES

The connection failure tab gives an overview of the different types of failures that have occurred for

Connections, Single-session OS Machines, and Multi-session OS Machines.

3.2.1 Connection Failures

The connection failure tab gives an overview of the different types of connection failures that have occurred across different Delivery Groups. This helps in capacity management and addressing contingency strategy. The chart can be searched to narrow down connection failures by choosing the machine type, failure type, the Delivery Group, and time period. The machines can be filtered by one of the following types:

Single-session OS

Multi-session OS

The Failure Types can be filtered the below types: Client Connection Failures ʹ Failures due to the inability of the client side to complete the session connection. For example, connection timed out, server was not reachable. Configuration Errors ʹ Failures caused due to configuration errors. For example, an administrator put a Delivery Group or a particular machine in Maintenance mode. Machine Failures ʹ Connection failures as a result of the machine in failed state or failure to start up or respond Unavailable Capacity ʹ Failures due to the configured capacity of a particular delivery group having been completely consumed. For example, too many users logged into a Server Singlesession OS delivery group or a user accessing a Pooled Random delivery group once all the machines in the delivery group are already assigned to other users. Unavailable Licenses ʹ Failures when the delivery controller is unable to acquire a license from the license server to launch the session. Failure reasons for the Failure Types are shown in the Session Details table: Session Preparation ʹ Session prepare request from Broker service to VDA failed

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10 Registration Timeout ʹ VDA did not register in time after being powered on for session launch Connection Timeout ʹ Client did not connect to VDA after VDA was prepared for session launch Licensing ʹ License request failed (typically no license available) Ticketing ʹ Failure during ticketing, indicating that the client connection to VDA does not match the brokered request Other ʹ General unresolved errors between client and VDI General Fail ʹ General unresolved errors during initial brokering operation Maintenance Mode ʹ Machine or delivery group in maintenance mode Application Disabled ʹ Application can no longer be used and has been disabled by the admin multi-session VDAs) Session Limit Reached ʹ No more sessions allowed (e.g. launching second session on VDI VDA) Resource Unavailable ʹ Resource has been removed/disabled since enumeration Active Session Reconnect Disabled ʹ Session is already connected to a different endpoint but session stealing is disabled No Session to Reconnect ʹ Specified session could not be found during reconnect Spin up Failed ʹ VDA could not be powered-on for session launch Refused ʹ VDA actively refused session prepare request Configuration Set Failure ʹ Failed to send required configuration data to VDA prior to session launch No Machine Available ʹ No machine available for launch (e.g. all shared VDI machines in group are in use) Machine Not functional ʹ Non-power-managed assigned machine not registered

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3.2.2 Single-session OS Machines

The failed Single-session OS machines tab gives an overview of the different problems associated with

failures in desktop machines. The trends for failed Single-session OS machines can be filtered by the

different failure types which include: Failed to Start ʹ Machine failed to start up when initialized Stuck on Boot ʹ Broker asked VM to boot, and seconds have elapsed since the Broker had asked the VM to boot. VM has not registered since the time it was asked to boot. Unregistered ʹ When the desktop is still unregistered with the Cloud Connector

Unknown ʹ Failure cannot be identified

The graph gives the failures and events associated with the filter criteria. The machine failure details

table gives information about the associated machine, the delivery group, the failure time, type, and

reason. Machines names can also be searched using the search box provided.

3.2.3 Multi-session OS Machines

The failed Multi-session OS machines tab gives information on the servers that have failed to provision

and those that are heavily loaded. Failed to Start ʹ Provisioned server did not start up Stuck on Boot ʹ Provisioned server failed to successfully boot

Unregistered ʹ VDA in an unregistered state

Maximum Load ʹ Machines that are at maximum defined load via the defined load evaluators

Unknown ʹ Failure cannot be identified

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The server machine failure details page gives a detailed picture and is similar to the Single-session OS

failure details.

3.3 LOGON PERFORMANCE

Logon performance is a very important feature which helps analyze the logon performance of users who

have connected to the Virtual Apps and Desktops deployment through trend and baseline analysis. This

enables customers to compare the average logon duration, broken down into steps, and compare to

The filter criteria include Delivery Group and time period to zero in on the required trend. The graph

includes the following important parameters in analyzing the performance of the VDI deployment: Brokering: The time taken to complete the process of brokering the session VM Start: In case the session required a machine to be started, the time taken to start the VM HDX Connection: The time taken to complete the steps required in setting up the HDX connection from the client to the VM Authentication: The time taken to complete authentication to the remote session GPOs: If Group Policy settings have been enabled on the machines, the time taken for the GPOs to be applied Logon Scripts: If logon scripts are configured for the session, the time taken for the logon scripts to be executed Profile Load: If profile settings are configured for the user or the machine, the time taken for the profile to be loaded

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13 Interactive Session: The time taken to handoff keyboard and mouse control to the user

3.4 LOAD EVALUATOR INDEX

Load evaluator index is a feature that was used in prior version of Virtual Apps. The evaluator has

changed to more accurately reflect important metrics. This feature helps in understanding the resource

utilized by the Virtual Apps and Desktops deployment over time. The graph shows trends which include CPU, memory, disk, and session count details. With Virtual Apps

and Desktops, Citrix introduces Load Management which is different in functionality than administrators

1- Various computer performance counter-based metrics, namely CPU, Memory and Disk Usage 2-

Session Count

In Monitor, the Load Evaluator Index is shown as compared to the number of connected users on the Multi-session OS VDA. Administrators are able to choose which metric (Total, CPU, Memory, Disk,

Sessions) to compare to the connected users. Each data point in the trend has the total number of users

connected to RDS Workers for the last interval. In Monitor, the Load Evaluator Index is converted to a

percentage (loadeval/100) and reflected in the graph (for charting purposes only).

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3.5 CAPACITY MANAGEMENT

The capacity-management tabs provide administrators a real-time view of Applications usage, Singlesession OS usage, and Multi-session OS usage, to assess and predict site capacity needs.

3.5.1 Application Usage

The hosted application usage analytics provided by the Citrix Monitor has usage details about: All hosted applications: Details about all the applications published in the site Single applications: Drill down information about each of the applications in detail of application instances at that given point of time. Each data point shows the max number of application instances running concurrently for that data point interval.

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3.5.2 Single-session OS Usage

Shows the usage of Single-session OS by Site and by Delivery group. When a Site is selected, usage is

shown per Delivery group. When Delivery group is selected, usage is shown per User. Single-session OS Instances at that given point of time.

3.5.3 Multi-session OS Usage

This shows the usage of Multi-session OS by Site, by Delivery Group, and by Machine. When Site is selected, usage is shown per Delivery group. When a Delivery group is selected, usage is shown per Machine and per User. When Machine is selected usage is shown per User. maximum number of Multi-session OS Desktop Instances at that given point of time.

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3.6 MACHINE USAGE

From the Machine Usage tab, select Single-session OS Machines or Multi-session OS Machines to obtain

a real-time view of VM usage, enabling quick assessment of the Site capacity needs. Single-session OS

availability displays the current state of Single-session OS machines (VDIs) by availability for the entire

Site or specific Delivery Group. Multi-session OS availability displays the current state of Multi-session

OS machines by availability for the entire Site or specific Delivery Group.

3.7 RESOURCE UTILIZATION

From the Resource Utilization tab, select Single-session OS Machines or Multi-session OS Machines to

obtain insight into historical trends data for CPU and memory usage, IOPS, and disk latency for each VDI

machine for better capacity planning. Graphs show data for average CPU, average memory, average IOPS, disk latency, and peak concurrent sessions.

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3.8 APPLICATION FAILURES

The Application Failures tab displays historical failures associated with published applications. Note: This

feature requires VDAs version 7.15 or later. Single-session OS VDAs running Windows Vista and later, and Multi-session OS VDAs running Windows Server 2008 and later are supported.

3.9 PROBE RESULTS

The Probe Results tab shows the results of Application or Desktop Probes configured in the

environment. The probing feature checks health of published resources. The applications or desktops to

be probed are test launched on probe machine.

3.10 CUSTOM REPORTS

The Custom Reports tab provides a user interface for generating custom reports containing real-time

and historical data from the Monitoring database in tabular format. From the list of previously saved

Custom Report queries, you can execute to export the report in CSV format, copy and share the corresponding OData query, or edit the query. Custom Report queries can be based on machines,

connections, sessions, or application instances. Specify filter conditions based on fields such as machine,

delivery group, or time period. Specify additional columns required in the Custom Report. Preview

displays a sample of the report data. Saving the Custom Report query adds it to the list of saved queries.

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FILTERS

When clicking numbers on the dashboard or selecting a predefined filter from the Filters menu, the

Filters view opens to display the data based on the selected machine or failure type. Predefined filters

cannot be edited, but a predefined filter as a custom filter can be saved and modified. Additionally,

custom filtered views of machines, connections, sessions, and application instances can be created

Filter tables can be exported in CSV format.

4.1 MACHINE FILTERS

In a Virtual Apps and Desktops Service environment, machines can fail because of numerous reasons. An

administrator needs to know when, where, and why a failure occurred. The machines page in the

The Machines panel gives you a picture of:

All Machines: Shows the details of all the machines at the site level. Multi-session and characteristics of the VDAs. Failed Machines: By major reasons. Gives you picture of machines in different failure states. You can either choose All or one of the other failure types as shown below. Saved Machines Filter: Now, if you want to create a customized filter by using any of the combination provided in the filter by criteria, you can do so using this. An example of a customized filter being created and saved. From the filters view, you will be able to perform Power Management actions, enable maintenance mode, and send messages to users. view the general machine details, perform Power Management functions, enable maintenance mode, view Machine Utilization, plus view any available hotfixes.

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4.2 SESSIONS FILTERS

If the administrator needs to figure out more details about the sessions hosted on Virtual Apps and

Desktops, they can use the Filters ʹ Sessions page. It gives a plethora of information about the sessions

and its users which is helpful in figuring out or fixing issues. Similar to the machines page, custom saved filters for sessions can be created and columns can be chosen based on required data. to select a session.

Once a session is selected, available actions are: logging off user, shadow the session by using Microsoft

Remote Assistant (requires for you to be on the same network as the VDA machines), reset Citrix UPM Profiles or MS Roaming Profiles, and reset Personal vDisks.

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20 Additionally, applications and processes can be terminated on the user session. show the following:

1- Activity Manager: Terminate applications and processes

2- Machine Details: Power control, manage users, and enable maintenance mode

3- Session Details: Session logoff and disconnection, Session Shadowing and Send Messages to

users. Additionally, you will be able to see applied Citrix Policies, opened Hosted Applications, and Applied Smart Access Filters.

4.3 CONNECTION FILTERS

The connections tab gives the administrator a picture of the state of all the connections to your Virtual

Apps and Desktops environment. Imagine a customer complaining that the session is too slow and lacks

responsiveness. The administrator can connect to this session and find out detailed information about

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would clearly give that detail and allow the administrator to let the customer know the reason why they

are experiencing a lag in performance. From this view, the administrator can also perform Power Management actions, enable Maintenance Mode, perform Session Control Actions, and Send Messages to users.

4.4 APPLICATION INSTANCES FILTERS

The applications instances filter lets the administrator filter application instances based on Session Idle

Time, Application Name, and all other existing fields, like machine name, and so on. All the Application

sessions that are Active or disconnected are listed here.

From this view, the administrator can click on the Associated User (or Endpoint Name) to be redirected

Monitor Guide

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