[PDF] Tooway Troubleshooting Guide - V2





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Tooway KA-SAT Installation Guide

Assemble and mount the Tooway Satellite dish as per the instructions in the box. Wall bracket must be perfectly upright/vertical use a spirit level.



Tooway Surf Beam 2+ Quick User Guide

Bigblu SB2+ Installation / Dish pointing: To install the modem and check. Signal levels connect your computer directly to the bigblu.



Tooway Ka Band satelltie temrial Installaiton manual

Tooway™ Ka-band Satellite Terminal Handbook. Eutelsat Multimedia Department – System Integration Team. Version 4.6 oct. 2009 www.tooway.net 



Troubleshooting Guide

Connect a computer directly (via Ethernet cable) to the Tooway modem Solution: Follow our installation manual and re-point the dish ...



Tooway Troubleshooting Guide

The modem supplies a DHCP IP address that enables a computer or wireless router to “talk” to the. Tooway modem and access the internet. For initial setup of the 



Untitled

A guide to installing Tooway services Follow the instructions supplied with the kit for assembly. ... on the site: http://finder.tooway-instal.com.



SELF-INSTALL GUIDE WITH EASY MOUNT SYSTEM

For any help with your self-install please call bigblu technical support: 01869 222 900 http://finder.tooway-instal.com or by using the KaSat Finder App.



Dawson GO!

Fully Automatic TooWay Broadband Antenna We supply full instructions on fitting and use and we also can offer full support to get you started it has ...



10 YEAR LIFE SMOKE ALARM

Ensure you read this user manual fully before installing and operating the alarm . If you are installing this smoke alarm for use by others you must leave this 



RT-AX89X

Connect your smart device to your network. Follow the instructions to complete the AiCloud 2.0 setup process. Page 51. 51.



TWS Interactive Brokers Canada Inc

INSTALLATION INSTRUCTIONS CARE AND MAINTENANCE Thank you for selecting American Standard - the benchmark of fine quality for over 100 years To ensure this product is installed properly please read these instructions carefully before you begin (Certain installations may require professional help )



Replacement Tooway Modem Installation

1 Plug the IFL/Coaxial Cable into the IFL Input 2 Plug the Ethernet cable into the Ethernet port – the other end will plug into the WAN/Internet port on either your router or your laptop/PC 3 Attach the Power Supply cable to your mains plug Ensure that all cables are connected securely before turning on the modem



Tooway Troubleshooting Guide - V2

Tooway!Troubleshooting!Guide!!!!!Version!1 0!–!June!2014!





Searches related to instruction installation tooway filetype:pdf

Installation Manual 1/6 toowaySAT Surfbeam Modem ( 1 ) Coaxial Cable (1 ) F-connector (2 ) Installation of the Hardware (Satellite Dish): 1 Please assemble the Sat Dish as shown (steps 1-9) m Sat Internet Services GmbH Justus-von-Liebig Str 24 31535 Neustadt Germany

How do I install TWS?

    Step One: Click the Download button to begin installing TWS. Step Two: When the installation is complete, click the TWS icon on your desktop to log in. Need Help? View Installation Instructions | Watch Installation Instructions Video If you've forgotten your login credentials, please contact Customer Service.

How do I synchronize my toowaytm terminal?

    Tooway™ terminal must be synchronized (online) into the tooway™ network; this requires: • a proper ODU (Outdoor Unit) installation and pointing, • that the Terminal is properly connected to the ODU; • that the Terminal is properly connected to a DC supplier; • that the Terminal RX led is stable.

How do I install YQ?

    and then you can use the command pip3 install yq to install yq. Please also note that the documentation for this tool mentions that before using yq, you also have to install its dependency, jq. A link with instructions is provided in the doc. If you are trying to install a different tool called yq, it would be useful to have its documentation page.

How do I activate a Tooway™ account?

    10. Self Activation Procedure The SelfActivation procedure allows for the activation of tooway™ accounts on unprovisioned Terminal; this procedure is based on automatic operations between the Terminal and the tooway™ platform, and requires a very minimal intervention from end user (or installer) through a self guided web interface.
ToowayTroubleshootingGuideCu tomerServiceDepartment

ToowayTrouble hootingGuideVer ion1.0-June2014Page1Cu tomerServiceDepartmentTableofContents1.UnderstandingtheToowayhardware.........................................................21.1Modem................................................................................................21.2Di h.....................................................................................................21.3TRIA.....................................................................................................21.4Coaxialcable.......................................................................................31.5Ethernetcable....................................................................................32.TheToowayModem.............................................................................42.1Front................................................................................................42.2Back.............................................................................................43.NoConnectionTroubleshooting...............................................................53.1NoLED /Light ..............................................................................53.2RxLightblinkingoroff....................................................................53.3LANlightoff....................................................................................53.4NormalOperation...........................................................................54.ErrortroubleshootingusingAdminPage...................................................64.1OrangeCircleinmodembox...........................................................64.2RedExclamationMarkintheIFLbox.............................................74.3RedExclamationMarkintheTRIAbox..........................................85.CannotconnecttotheModemTroubleshooting..................................95.1Connectcomputerdirectly..............................................................95.2Enable"LocalAreaConnection"adapter......................................95.2.1Window 7........................................................................9-105.2.2Window XP......................................................................105.3EnableDHCP....................................................................................115.3.1Window 7........................................................................11-135.3.2Window XP......................................................................13-155.3.3MacOSX............................................................................15-16

ToowayTrouble hootingGuideVer ion1.0-June2014Page2Cu tomerServiceDepartment1.UnderstandingtheToowayhardwareUpon igningthe ervicecontract,theclienti uppliedwithanumberofhardwareitem tofacilitatetheu eoftheirInternet ervice.Theba iccomponent arede cribedbelow:1.1 ToowayModemTheToowayModemi u edtoe tabli hdatatran fer u inga atellitea arelay.Themodem' mainfunctioni totran formaninputbit treamtoaradio ignalandvicever a.1.2 SatelliteDishA atellitedi hi anantennawithacurvedreflective urfacethati u edtocollectandprojectradiowave .TheTooway atellitedi hi de ignedto endandreceivemicrowave toandfromthecommunication atellite.1.3TRIAATRIA(Tran mitandReceiveIntegratedA embly)i adeviceu edtoproce ignal toandfromthedi handthe atellite.Itconvert thehighfrequencyKA-band atellite ignal toandfromtheL-bandmicrowave ignal u edforthetran mi ionbetweenthedi handthemodem.

ToowayTrouble hootingGuideVer ion1.0-June2014Page3Cu tomerServiceDepartment1.4CoaxialCableCoaxialcablei u eda atran mi ionlineforradiofrequency ignal .Thecableha aninnerconductingcoppercore urroundedbyanin ulatinglayerthati urroundedbya econdtubularconducting hield.Coaxialcable areuniqueinthattheirdimen ion areaccuratelycontrolledtogiveapreci eandcon tantconductionrate.1.5EthernetCableAnEthernetcablei oneofthemo tpopularform ofnetworkcableu edonwirednetwork totran ferdatafromonedevicetoanother.Ethernetcable connectdevice onlocalareanetwork (LAN ) ucha PC ,router and witche .TheEthernetcable uppliedcanbeu edtoconnectthemodemdirectlytoaPC/laptoportoarouterthatwillthen haretheInternetconnection.

ToowayTrouble hootingGuideVer ion1.0-June2014Page4Cu tomerServiceDepartment2.TheToowayModemFRONTOFMODEMPWR-Indicate thatpoweri uppliedtothe atellitemodemRx-Indicate thatthemodemi ynching(connecting)or ynched(connected)tothe atellitenetworkTx-Indicate thatthemodemi tran mittingdataLAN-Indicate thattherei aPCoralternativedevice(e.g.Router)connectedtothe atellitemodem.BACKOFMODEMPowerInput-PoweradapterinputjackUSB-U edtoconnectmodemtoPC/Laptopforfirmwareupgrade andadvancedconfiguration EthernetPort-NetworkporttoconnectmodemtoPC/LaptoporrouterCoaxialCableInput-U edtoconnectcoaxialcablewhichi connectedtotheTRIAonthedi h

ToowayTrouble hootingGuideVer ion1.0-June2014Page5Cu tomerServiceDepartment3.NoConnectionTroubleshooting3.1 Nolights• Checkpowercablei pluggedinfirmlyatthebackofthemodem,attheexternalPSU(power ourceunit)anddirectlyatthewall ocket.• Checkpower upplydirectlyinanalternatewall ocket3.2 RxLightblinkingoroff• Switchoffthe atellitemodemfor15minute then witchbackon,waitingfor5minute beforecheckingtheLED tatu andte tingtheconnection.3.3 LANlightoff• CheckcablingbetweenModemandPC/Laptop/Routertoconfirmthattheyareconnectedcorrectly• ReplaceEthernetcablebetweenthe atellitemodemandPC/Laptop/Router• Ifu ingaRouter/Firewall,tryadirectconnectionbydi connectingtheEthernetcable uppliedfromthebackoftheEthernetRouterandconnecttothenetworkportonyourPC/Laptop(A perabovein truction ,rememberto witchthe atellitemodemoffandonafterchangingdevice)• IfusingadirectconnectionfromthesatellitemodemtothePC/Laptop:o Plea een urethatthe"LocalAreaConnection"LANadapteronyourPC/Laptopi enabledo En urethatthecomputeri etupforDHCPo Make ureyouhavereceivedthecorrectIPaddre fromtheToowaymodem;normallyitwouldeitherbe"192.168.100.3"or"192.168.100.4"ifthemodemi notconnectedtotheToowayService(Ifallthelight onthemodemarenotlit).IfyouareconnectedtotheTooway ervice,allthelight onthemodemwouldbelit,andyouwouldreceiveanIPaddre thatwouldeither tartwith"5.x.x.x"or"10.x.x.x"o Te twitha2ndPC/Laptop3.4 NormalOperation• Ifyouareu inganEthernetRouter,plea etryadirectconnectionbydi connectingthe uppliedEthernetcablefromthebackoftheEthernetRouterandconnectingittothenetworkportonyourPC/Laptop(rememberto witchthe atellitemodemoffandonafterchangingdevice).• Ifalreadyu ingadirectconnection,trya econdPC/Laptop• Whereyouareconfidentindoing o,plea econfirmtheIPbeingpickedupbythePC/Laptopwhendirectlyconnected.

ToowayTrouble hootingGuideVer ion1.0-June2014Page6Cu tomerServiceDepartment4.TroubleshootingusingAdminPage4.1OrangeCircleinModemBox:Thi mean theToowaymodemi notonline.ProceedbyclickingontheModembuttononthelefthand ide;thi willopentheModem/IFLCableStatu page.Theexamplebelow how whattheModem/IFLCableStatu pageshouldlooklikewhenyouareconnected.

ToowayTrouble hootingGuideVer ion1.0-June2014Page7Cu tomerServiceDepartmentPossibleSolutions:RxSNR:Below9dbyouwillhavenoconnection,thedi hmighthavemovedoutofalignment.IntheexampletheRxSNRi 10.6db.Solution:ContactRawafedLibyatoarrangea ervicecall.CableResistance:3Ohm andabovethe y temwillnotperformto pecification.Solution:ReplacetheIFLcableorcontactRawafedLibyatoarrangea ervicecallout.4.2RedExclamationmarkintheIFLbox:Thi mean therei aproblemwiththecablefromthedi htotheToowaymodem.PossibleSolution:1. PowerdowntheToowaymodem2. RemovetheIFLcablefromtheToowaymodem3. AttachthecabletotheToowayModem4. Powerthemodemandacce theBa icStatu Page(http://192.168.100.1)5. IftheRedexclamationmarki tillpre entintheIFLbox,thenarrangefora ervicecallout

ToowayTrouble hootingGuideVer ion1.0-June2014Page8Cu tomerServiceDepartment4.3RedExclamationmarkintheTRIAbox:Thi mean therei aproblemwiththeTRIAontheToowaydi h.TheTRIAwouldneedreplacement.Solution:Arrangefora ervicecallout

ToowayTrouble hootingGuideVer ion1.0-June2014Page9Cu tomerServiceDepartment5.CannotconnecttotheModemTroubleshooting5.1MakesureyourcomputerisconnectedtothemodemdirectlyviatheEthernetcable:Acomputeronlyha oneEthernetcableconnectionandwouldlook imilartotheillu trationtotheleft.SotheoneendofthecablewillbeconnectedtothecomputerandtheotherendwillbeconnectedtotheToowayModem. 5.2Makesureyour"LocalAreaConnection"LANadapterisenabled:ForWindowsVista/7users:1. ClickonStart2. OpenControlPanel3. SelectNetworkandInternet4. SelectNetworkandSharingCenter5. Whichver ionofWindow doyouhave?a. Windows7-Intheleftpane electChangeadaptersettingsb. WindowsVista-Intheleftpane electManageNetworkConnectionsThi willtakeyoutotheNetworkConnection Page.Afterthemodemha beenconnectedwiththeEthernetcable,you houldbeableto eea"LocalAreaConnection"icona di playedbelow.

ToowayTrouble hootingGuideVer ion1.0-June2014Page10Cu tomerServiceDepartmentIfiti di playeda "Di abled"a hownintheillu tration,"rightclick"ontheIcon and elect"Enable"a hownbelow.Thi willthenenableyouLANconnectionandafterafew econd you houldhaveconnectiontothemodem.Alway make ureyourmodemi poweredwhenthi i attempted. ForWindowsXPusers:1. ClickonStart2. OpenControlPanel3. In ideControlPanel:a. IfyourControlPaneli Categorized(youwillknowthi ifthe creen ay "PickaCategory"onthetopofthepageincontrolpanel)youneedto electNetworkandInternetConnection ,andthen electNetworkConnection .b. IfyourControlPaneli NotCategorizedthenyouneedtoopenNetworkConnection .IftheLANadapteri di playeda "Di abled","rightclick"ontheIcon and elect"Enable".Thi willthenenableyouLANconnectionandafterafew econd you houldhaveconnectiontothemodem.Alwaysmakesureyourmodemispoweredwhenthisisattempted

ToowayTrouble hootingGuideVer ion1.0-June2014Page11Cu tomerServiceDepartment5.3MakesureyourcomputerissetupforDHCPThemodem upplie aDHCPIPaddre thatenable acomputerorwirele routerto"talk"totheToowaymodemandacce theinternet.Forinitial etupofthemodemandin tallationyouwouldneedtomake ureyourcomputeri etuptoreceiveanIPaddre fromthemodem.Becau edifferentoperating y temareinu eallovertheworld,wehavea embledthemo tcommonOperating y temandgiven tepby tepguide onhowtocheckwhetheryourcomputeri correctly etup.5.3.1Windows7&Vistausers1. ClickonStart2. OpenControlPanel3. SelectNetworkandInternet4. SelectNetworkandSharingCenter5. Whichver ionofWindow doyouhave?a. ForWindows7-Intheleftpane electChangeadaptersettingsb. ForWindowsVista-Intheleftpane electManageNetworkConnections6. RightclickontheLocalAreaConnectionandinthedropdownmenu electProperties Note:IfyoudonothaveaLocalAreaConnectionIcon,trytoplugintheToowaymodemviatheEthernetcableprovided(makesurethemodemispowered).

ToowayTrouble hootingGuideVer ion1.0-June2014Page12Cu tomerServiceDepartment7. Thi willopentheLocalAreaconnectionPropertie window.Undertheli t:Thisconnectionusesthefollowingitems,highlightInternetProtocolVersion4(TCP/IPv4)then electthePropertiesbutton. 8. Nowyou houldmake uretheObtainanIPaddre automaticallyi electedandObtainDNS erveraddre automaticallyradiobutton are elected.

ToowayTrouble hootingGuideVer ion1.0-June2014Page13Cu tomerServiceDepartment9. ClickOK10. ClickOKagain11. Re tartyourcomputer.5.3.2WindowsXPusers1. ClickonStart2. OpenControlPanel3. In ideControlPanel:a. IfyourControlPaneli Categorized(youwillknowthi ifthe creen ay "PickaCategory"onthetopofthepageincontrolpanel)youneedto electNetworkandInternetConnection ,andthen electNetworkConnectionsb. IfyourControlPaneli NotCategorizedthenyouneedtoopenNetworkConnections4. RightclickontheLocalAreaConnectionandinthedropdownmenu electPropertiesNote:IfyoudonothaveaLocalAreaConnectionIcon,trytoplugintheToowaymodemviatheEthernetcableprovided(makesurethemodemispowered)

ToowayTrouble hootingGuideVer ion1.0-June2014Page14Cu tomerServiceDepartment5. Thi willopentheLocalAreaconnectionPropertie window.Undertheli t:Thisconnectionusesthefollowingitems,highlightInternetProtocol(TCP/IP)then electthePropertiesbutton. 6. Nowyou houldmake uretheObtainanIPaddre automaticallyi electedandObtainDNS erveraddre automaticallyradiobutton are elected.

ToowayTrouble hootingGuideVer ion1.0-June2014Page15Cu tomerServiceDepartment7. ClickOK8. ClickOKagain9. Re tartComputerForAppleMACOS10.5-10.7(Leopard,SnowLeopard,Lion)1. ClickontheAppleMenuand electSy temPreference 2. IntheInternet&Network ection,clickontheNetworkicon.3. SelectBuilt-inEtherneta hownintheimagebelow 4. IftheDNSserverisgreyedout,whichmean it,i automaticallyprovidedbyDHCP oyoudonothavetoproceedanyfurther.5. IftheDNSserverappearsinnormaltext(i.e.i notgreyedout)youwillneedtochangeit-clickonthepadlocktobeabletomakechanges.Youwillbepromptedtoenteryouradmini tratoru ernameandpa word.6. ClickonAdvanced.7. IntheTCP/IPtab,en urethatConfigurei ettoU ingDHCP.

ToowayTrouble hootingGuideVer ion1.0-June2014Page16Cu tomerServiceDepartment8. SelecttheDNStab.En urethatDNSserversandSearchDomainsareempty.9. ClickOK10. Clicktheopenpadlockicontolockthe etting again.

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