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NHS England Accessible Information and Communication Policy

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[PDF] NHS England Accessible Information and Communication Policy

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  • What are the five steps of the AIS?

    Accessible information is information which is able to be read, received and understood by the individual or group for which it is intended. For people with an accessible information need, information is provided in an alternative to standard printed or handwritten English, for example large print, braille or email.
  • What are examples of accessible information?

    Making health and social care information accessible
    The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.
  • What is the AIS information standard?

    All providers of NHS care or other publicly-funded adult social care must meet the Accessible Information Standard (AIS). AIS applies to people who use a service and have information or communication needs because of a: disability. impairment.
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