[PDF] TRAVEL WITH PURPOSE CORPORATE RESPONSIBILITY REPORT EXECUTIVE SUMMARY

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TRAVEL WITH PURPOSE

CORPORATE RESPONSIBILITY REPORT EXECUTIVE SUMMARY

Message From Our President & Chief Executive O?cer

Travel With Purpose

Hilton Worldwide By The Numbers

CREATING OPPORTUNITIES

STRENGTHENING COMMUNITIES

CELEBRATING CULTURES

At Hilton Worldwide, we are guided

by the vision of our founder, Conrad N.

Hilton, who saw travel as a powerful

tool to improve the world. With every new hotel he opened, Conrad N. Hilton experienced firsthand the transformative impact a Hilton hotel has on the economy of a local community. With every trip he took, he recognized the power of travel to open minds and the important role it has in building a more peaceful world.

Today, we recognize the unique

opportunity we have to build on

Conrad N. Hilton's legacy and create

shared value for our business and the communities where we live and work

and travel.Creating value for our business and communities is core to how Hilton Worldwide operates as a global hospitality company. When our Team Members are happy, our guests receive excellent service; when the needs of communities are taken into account, the construction of new hotels goes more smoothly and when our sustainability impacts are actively managed, we experience material cost savings.

We believe there are endless

opportunities for Hilton Worldwide to generate economic value for our business while simultaneously producing value for society by addressing the social and sustainability issues that impact us all.

SHARED

VALUE

CORPORATE RESPONSIBILITY AT HILTON WORLDWIDE

Corporate responsibility has always been part of who we are at Hilton Worldwide. For nearly one hundred years, we have sought to deliver on Conrad N. Hilton's vision of filling the earth with the light and warmth of hospitality. Today, corporate responsibility is an important part of our transformation and a critical component of our business; one that I believe is key to our global leadership. In today's increasingly interconnected and resource?constrained world, our business is faced with a complex set of social and economic challenges. More and more, the world is looking to the business community to help address these needs, and, as one of the largest hospitality companies in the world, Hilton Worldwide has an important role to play in ensuring a vibrant future for both our industry and generations to come. Becoming the preeminent global hospitality company means that we are not only the first choice of our guests, Team Members and owners, but also of the communities where we do business. To fulfill this mission, we must establish ourselves as a true leader in corporate responsibility. Hilton Worldwide started this journey by hiring our first Vice President of Corporate Responsibility, and in ???? we launched Travel with Purpose?our global corporate responsibility commitment to provide shared value to our business and communities around the world. Our strategy leverages our expertise in hospitality and addresses the issues that both align with our business and impact every community where we live, work and travel. Travel with Purpose focuses our e?orts in four core areas: creating opportunities, strengthening communities, celebrating cultures and living sustainably. Within each focus area, we have set standards and established partnerships that complement our expertise and amplify our impact. In doing so, we are supporting our strategic priorities to maximize performance, expand into new markets, strengthen our brands and enhance our culture. Travel with Purpose also provides us with another platform to live out and advance our Values both internally and externally, and since launching Travel with Purpose, I am continuously inspired and humbled by the stories of impact I hear about from our Team Members around the world. This publication?Hilton Worldwide's first corporate responsibility report?is a collection of all of our e?orts and stories to date, and it is with great pride that I share this important review of our company's existing initiatives and our future

Travel with Purpose goals.

Regardless of where you work or what position you hold, there are opportunities for you to "Travel with Purpose," and I invite you to join me as we spark this exciting movement to improve both our business and the world.

Christopher J. Nassetta

President & Chief Executive O?cer

April ????

MESSAGE FROM OUR PRESIDENT & CHIEF EXECUTIVE OFFICER

Our commitment to corporate

responsibility is embedded in our Values. ospitality:

We're passionate about delivering

exceptional guest experiences. ntegrity:

We do the right thing, all the time.

eadership:

We're leaders in our industry and in

our communities. eamwork:

We're team players in everything we do.

wnership:

We're the owners of our actions

and decisions. ow:

We operate with a sense of urgency

and discipline.

In ????, we announced TRAVEL WITH PURPOSE, our global corporate responsibility commitment that focuses on

creating shared value and provides a cohesive, yet flexible framework to guide the activities of our business across our

regions, brands and hotel properties.

While there are many social, economic and sustainability issues Hilton Worldwide could address, only some will impact

our business and only some can benefit from our resources and expertise. It is on these issues that we must focus to

create a sustainable model for driving shared value. In developing Travel with Purpose, we conducted a materiality

assessment to identify and prioritize which issues we would address.

At Hilton Worldwide, we acknowledge that to achieve Travel with Purpose, a truly integrated approach to corporate

responsibility must be embedded throughout our business and inherent in our Values and the actions that we take.

CREATING OPPORTUNITIES

Striving to be an employer of choice

ɪ Fostering diversity and inclusion

ɪ Providing workforce development and

career pathways

Supporting educational and life skills

programs for young peopleSTRENGTHENING COMMUNITIES

Contributing to local economies

ɪ Providing for basic needs and

disaster relief

ɪSupporting human rights

CELEBRATING CULTURES

ɪFacilitating commerce through travel

and tourism

ɪProviding cultural experiences

Preserving cultural heritage

LIVING SUSTAINABLY

ɪManaging e?ciency and performance

of our natural resources ɪInvesting in partnerships that support restoration and awareness

HILTON WORLDWIDE BY THE NUMBERS

CREATING

OPPORTUNITIES

CELEBRATING

CULTURES

of Team Members are aware of our Values ?Hospitality, Integrity,

Leadership, Teamwork,

Ownership, Now?;

?? percent stated that

they share these Values?,??? number of learning programs Hilton Worldwide University o?ers to our Team Members to continue training and development

???,??? total number of online lessons completed by Team Members through Hilton Worldwide University programs

in ???? ????.? million USD amount Hilton Worldwide spent with Minority?Owned Business and Women?Owned Business suppliers in ????

STRENGTHENING

COMMUNITIES

LIVING

SUSTAINABLY

?? million USD amount Hampton

Save?A?Landmark

program provided toward the research and preservation of roadside landmarks since its launch in ?????,??? field trips provided to students by Hilton

HHonors™ members

through our partnership

with DonorsChoose.org??,??? number of jobs added by opening new Hilton Worldwide properties between ???? and ????

??? million USD amount in cash, in?kind contributions and Team

Member volunteerism

Hilton Worldwide

contributed to charitable causes in ??????.? million USD amount Team Members and Hilton Worldwide contributed to disaster relief e?orts in Japan, the

Horn of Africa, Turkey,

Thailand and the United

States in ????

reduction of carbon output reduction of waste output reduction of energy use reduction of water use ???? million USD utility costs saved through improved sustainability and economic performance since the introduction of LightStay,

Hilton Worldwide's

proprietary sustainability management program??? million kilowatt hours of renewable power

Hilton Worldwide

purchased over the last three years ?,???+ hotels number of Hilton

Worldwide properties

that are ISO ????? and

ISO ???? certified

best practice projects shared in LightStay neighbors sharing best practices?,???+ product SKUs analyzed, representing ???? million

USD in spend

cars' carbon output saved as a result of our carbon reduction homes could be powered by energy reductions resulting from LightStay swimming pools' worth of water saved?,??? households' worth of waste reduced ??? million square feet of build space tracked in

LightStay?an amount

greater than all the o?ce space in New York

City and ?? times all the

hotel rooms in Las Vegas

HILTON WORLDWIDE BY THE NUMBERS

AMERICAS

?,???ASIA PACIFIC

EUROPE

MIDDLE EAST & AFRICA

Based on a global Team Member count of approximately ???,???

Total Estimated Corporate

Total Estimated Managed

Total Estimated Franchised

Total Estimated Hilton Worldwide

UNIT ?Head count?

All franchise numbers are estimated and rounded as of July ???? Over

United States

Americas ?Non?U.S.?

Europe

APAC MEA

Total Estimated Hilton Worldwide

REGION ?Head count?

All franchise numbers are estimated and rounded as of July ???? ???,???Over

CREATING OPPORTUNITIES

Our development pipeline is the largest it has ever been in Hilton Worldwide's history, and in the next five years, we anticipate we will need to hire thousands of new Team Members, despite the hospitality industry facing a global shortage of skilled labor. This means attracting and retaining talented, driven and diverse individuals is enormously critical to achieving our strategic goals. We must cultivate the next generation of Team Members and o?er a range of learning opportunities and apprentice programs to ensure we continue to have a robust pipeline of prospective employees.

Preparing tomorrow's Team Members, particularly

youth in developing countries where Hilton Worldwide is poised for the most growth, is also critical to achieving our business goals. Careers in hospitality provide a pathway for economic opportunity among our most vulnerable communities and a lifelong ladder of professional growth. To support our expansion e?orts and create opportunities for individuals to achieve their potential, Hilton Worldwide works to train new populations for employment around the world. Creating opportunities for current and future Team Members to achieve their full potential is essential to our continued success. Our business model is built on providing great guest experiences, and we believe that when our employees are inspired, motivated and engaged, our guests benefit.

We aim to foster an inspiring, stimulating and collaborative work environment where our Team Members know they are

appreciated, valued and respected. Hilton Worldwide is a company where our Team Members have the opportunity to

develop their careers and be proud of the role they play in providing exceptional service and guest experiences.

We are continually working to enhance coordination and e?ciency throughout our organization, which will enable us

to better meet the needs of and provide additional opportunities for our Team Members. Since ????, we have invested in

technology solutions and focused on strategic planning, which will reduce the administrative burden placed on our human

resources specialists and enable them to focus on helping Team Members reach their full potential.

CREATING OPPORTUNITIES

In ????, we built and implemented a development program that is consistent across our organization and named it Hilton Worldwide University HWU. HWU ensures that we provide each Team Member across our global organization with direct access to the learning they need to support their growth and talent. We provide more than ,???,??? hours of training each year through over ?,?? courses via HWU and are focused on developing competencies critical to job success.

TEAM MEMBER ENGAGEMENT AND SATISFACTION

We encourage our Team Members to share their thoughts and concerns through several channels, including our global internal website, OnQ Insider, our ethics hotline and our global Team Member engagement survey. In ????, approximately percent of our Team Members completed the survey. The results demonstrated that: ɪ percent of Team Members say they are proud to work for Hilton Worldwide ɪ percent of Team Members stated that Hilton Worldwide is a great place to work

ɪ percent of Team Members feel that it is important for Hilton Worldwide to support their local communities

The results show that we have achieved high levels of satisfaction in a number of areas, and also help us identify additional opportunities for further analysis to help develop worldficlass support for our Team Members' personal and professional growth and development.

CREATING OPPORTUNITIES FOR YOUTH WORLDWIDE

In June ????, Hilton Worldwide announced a threefi year strategic partnership with the International Youth Foundation to support the extraordinary potential of young people. Currently operating in countries, the International Youth Foundation provides Hilton Worldwide with access to a global network of partners and program evaluation and tracking tools. In support of this partnership, our President & Chief Executive O?cer, Christopher J. Nassetta, joined the Board of Directors for the International Youth Foundation. In January of ????, Hilton Worldwide announced at the World Economic Forum a commissioned white paper from the International Youth Foundation that highlights solutions to youth joblessness that the global hospitality sector is uniquely positioned to provide. The company also announced the launch of Bright Blue Futures, a global commitment to youth development around the world led by its agship Hilton Hotels & Resorts brand. In ???? we will also work with thequotesdbs_dbs17.pdfusesText_23

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