[PDF] Engaging the Francophone Visitor





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Engaging the Francophone Visitor

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1 You’re saying goodnight to a group of French friends 2 You’re greeting your French neighbour in the morning 3 A French colleague in your office is going home at the end of the day 4 You’re arriving at your hotel and are greeting the man at reception a Bonjour Ça va? b Bonsoir Monsieur c Au revoir À demain d Bonne nuit tout

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    There are several ways to say hello in French, depending on the hour of the day and who you are addressing. Be sure to bonjour with strangers and not salut. Salut means hi but it is informal and strictly for people you already know as well as kids and teenagers. Similarly, use‘Comment allez-vous? for ‘How are you?’ in formal situations and ‘Ça va?’...

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What are the basic greetings in French?

First, let's look at the basic greetings in French. These are fairly simple. And you no doubt already know at least some of them. #1 Bonjour! – Hello! (the standard greeting in French) (bon jour) #2 Bon soir! – Good evening! (replaces bonjour in the evening) (bon swah)

What are the basic etiquette and pronunciation of French?

Here are some tips on the basic etiquette and pronunciation you should keep in mind. There is a strict formal and informal code of conduct that is to be followed when speaking French. ‘Vous’ is used formally, while ‘tu’ is used informally. Use ‘tu’ only when you speak to someone you know very well, otherwise keep the conversation formal.

How do you pronounce French words?

French requires the use of nasal sounds when pronouncing certain words. The general rule is that when the consonant ‘n’ or ‘m’ appears after a vowel (a, e, i, o, u), the pronunciation of that word is nasal. For instance, ‘Bonjour’ is pronounced ‘Bo- (n: silent)-jour’.

What French words should you know?

Another very basic French word you should know is "mmerci". Feel free to use this whenever you have someone to thank! It would always be appreciated. Same as " excusez-moi" (excuse me), "pardon" (pardon me, I beg your pardon), and "je suis désolé (e)" (I'm sorry), this phrase is a useful one to learn as part of basic French politeness.

Engaging the Francophone Visitor

Bienvenue en Ontario!

Engaging the Francophone

Visitor

Essential Communication Toolkit for

Tourism

—‡ ͚.͚. (Updated June 2022)

Ontario

Project funded by the Government of Ontario

Essential Toolkit for the Francophone Visitor Page | 2

HOW TO USE THIS GUIDE?

Excellent communication and management of expectations are key elements for customer service.

As more and more tourism marketing initiatives are pulled together in an effort to attract the Québec and

French-speaking Canadians clientele to Ontario, it seems obvious that English-speaking frontline staff

might be tempted to French it up!

A lot of Ontarians took the French immersion path, some the regular French classes. This Toolkit provides

the frontline tourism staff with essential sentences and keywords to help them provide the best customer

service.

Every section will help you learn a few phrases to have a basic conversation with your customers, which will

feel valued by your efforts. Even better, it will give you the confidence to serve the Francophone customer

better and ease the conversation whenever they barely speak English Ȃ which could happen! One Québécois out of two consider they only speak French.

In some regions, this statistic reaches 80%.

How to use this guide?

Throughout the document, you will find different sections, from a broader perspective (general greetings)

to a sectorial one (accommodations, attractions and activities).

The first pages will help you to have a basic conversation with a Francophone customer: you will find 15

basic sentences to make a good impression, then a list of other useful phrases. For each service or courteous and willing to walk that extra mile to provide your customers with an excellent service.

The Toolkit also includes a pronunciation guide. To make it easier, you have access to a syllable by syllable

are also as short as possible to make it even easier. The back cover offers you the chance to refer quickly to a few essential words. Chose to learn a few phrases here and there. Impress your customers Ȃ and your boss!

Francophone, DzOutdoorsophone!dz

The Francophone clientele loves the outdoorsȄtravelling

Québécois are hiking, adventure touring,

and provincial parks enthusiasts. Essential Toolkit for the Francophone Visitor Page | 3

Table des matières

GREETINGS AND USEFUL PHRASES ........................................................................................... 4

GENERAL CUSTOMER SERVICE .................................................................................................. 5

QUESTIONING AND ASKING ...................................................................................................... 6

EN FRANÇAIS ............................................................................................................................ 7

THINGS TO SEE AND DO ............................................................................................................ 8

WEATHER-WISE ...................................................................................................................... 11

BOOKING, SHOPPING AND PAYING ......................................................................................... 12

TIME AND NUMBERS ............................................................................................................... 13

GETTING AROUND .................................................................................................................. 15

ACCOMMODATION ................................................................................................................. 17

CAMPGROUND ....................................................................................................................... 19

RESTAURANT .......................................................................................................................... 21

ATTRACTIONS......................................................................................................................... 24

AGRITOURISM AND FOOD TOURISM ....................................................................................... 25

OUTDOOR ACTIVITIES ............................................................................................................. 27

CYCLING ................................................................................................................................. 28

WATER ACTIVITIES .................................................................................................................. 29

FISHING .................................................................................................................................. 31

ESSENTIAL SENTENCES ......................................................................................................... 33

Essential Toolkit for the Francophone Visitor Page | 4

GREETINGS AND USEFUL PHRASES

If you had 15 phrases or short sentences to learn to welcome and help Francophone tourists, what would they be? Here is a selection for you to grant impeccable customer service - and impress both your customer and your boss!

Key phrases and sentences

English French

How to pronounce it

Greetings

Welcome Bienvenue

BEE-IN-VENUE

Good morning,

good afternoon

Bonjour

BON-JOOR

Good evening Bonsoir

BON-SOO-AR

Goodbye Au revoir

O-RE-VOO-ARE

Politeness

Please 3ǯ‹Ž ˜‘—• "ŽƒÁ-

SEAL-VOO-PLAY

Thank you Merci

MAIR-SEE

DE REE-AI(N)

Key phrases and sentences

English French

How to pronounce it

Answers

Yes Oui

No Non

NON

Understanding

Could you please repeat? Pouvez-vous répéter ?

POO-VAY VOO RAY-PAY-TAY?

JE NE CON-PRON PA

I understand Je comprends

JE CON-PRON

Help

This way to the public

restroom

Les toilettes publiques sont là.

LAY TOO-WA-LET PUB-BLEEK SON LA

One moment please D ‹•-ƒ- •ǯ‹Ž ˜‘—• "ŽƒÁ-

UN INST-TAN SEAL-VOO-PLAY

Excuse me; sorry Pardon

PAR-DON

Essential Toolkit for the Francophone Visitor Page | 5

GENERAL CUSTOMER SERVICE

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