[PDF] Ofcom Business Broadband Speeds Code of Practice explained

How does Ofcom monitor broadband speeds?

The communications regulator Ofcom monitor the speed of UK fixed line broadband connections by installing speed testing equipment in a representative sample of UK homes. Using this they're able to report on the national average broadband speed and on the speeds different types of broadband and different providers achieve.

Does Ofcom have a broadband code of practice?

Ofcom have a voluntary broadband Code Of Practice that most major suppliers have signed up for. This requires providers to give you an accurate estimate, given as a range of speeds, for the speed you'll achieve from your broadband service before you commit to sign up.

What is Ofcom's compensation scheme?

The compensation scheme is part of Ofcom’s Fairness for Customers programme of work to ensure that broadband, phone and TV customers are treated fairly. A price cap on directory enquiry services, which also comes into force on Monday (1 April).

When is Ofcom's broadband switching system due to be delayed?

However, customers switching between different networks, for example Virgin Media to BT, or TalkTalk to Hyperoptic, will have the extra step of informing their existing provider. While Ofcom are planning to bring in an industry-wide broadband switching system by April 2023, it now looks set to be delayed until late 2023 or even 2024. 1.