[PDF] PCB Online Payments Frequently Asked Questions





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Searches related to pcb online banking filetype:pdf

setting up a username and password to access an account online) You are entirely responsible for maintaining the confidentiality of your applicable account information including your password and for any and all activity that occurs under your account You further agree to establish commercially

What do I need to know about online banking?

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PCB Online Payments

Frequently Asked Questions

What is PCB Online Payments?

Online Payments is a secure site to make loan and safe deposit rent payments. You can submit a one-time payment or

create an account to store payment history, create recurring payments and view reports for previous payments. Payments

can be made by ACH or by credit or debit card.

Where do I find the Online Payments system?

Visit www.yourbank.com and click the Loan

What information will I need to make an Online Payment?

You will need the loan account number or safe deposit box number and the last 4 digits of the social security number of

the primary account holder. You will also need the checking or savings account number and bank routing number if

paying by ACH. How is Online/Mobile Banking different for paying in Online Payments?

Customers who have a PCB online/mobile banking account can transfer funds from their checking or savings account to a

loan for payment. Transfers can be made using a computer or with the mobile banking app. Transfers that occur prior to

6:00 PM on a bank business day will post to the account the same day. Transfers that occur after 6:00PM or on a non-

business day will not post until the next bank business day. Customers who use Online Payments do not need a PCB

deposit account to setup an ACH payment and can use a credit or debit card to make the payment.

Is there a fee to use Online Payments?

No, there is no fee.

Are there any restrictions for Online Payments?

Some credit and debit card processers do not allow mortgage and other loan types to be charged to their card. You will

need to contact your card provider to verify that they will accept payment for the loan type you plan to pay using a

credit/debit card. PCB is not responsible for late payment fees if a credit card provider denies a payment.

Can I elect to make a principal or interest only payment for loan payments? No, loan payments made online will apply to both the principal and interest. Can I make a partial safe deposit box rent payment?

No, you must pay the total rent due. The online payments system defaults to the amount due and will not allow you to

enter another payment amount. When will the payment apply to the loan or safe deposit box rent?

Payments that occur prior to 6:00 PM on a bank business day will post to the account the same day. Payments that occur

after 6:00 PM or on a non-business day will not post until the next bank business day. What if I forget my Online Payments username or password?

You can reset your account password using the secret question/answer you created when you setup your account. Click

have forgotten your secret question/answer or if your account is locked, contact your nearest PCB financial center for

assistance.

The payment amount due, address or other information that displays in Online Payments is not correct?

The online payment database is periodically updated. Recent payments or changes to your address or other account

information may have occurred after the last update. Contact your nearest PCB financial center if the information that

appears in Online Payments is not correct.quotesdbs_dbs22.pdfusesText_28
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