Information for Providers
Jan 1 2015 PO Box 188061. Chattanooga
QUICK gUIde to CIgna Id Cards
Medical Claims PO Box 188061 Chattanooga TN 37422-8061 Payer ID #62308. Rx Claims: Pharmacy Service Center
Cigna
P.O. Box 188011. Chattanooga TN 37422. Fax: 1.877.815.4827. 1.866.494.2111. Cigna. GWH-Cigna. National Appeals. P.O. Box 668. Kennett
WELCOME
2806 S. Garfield St. P.O. Box 3018. Missoula MT 59806 www.askallegiance.com/SIH PO Box 188061 Chattanooga
Cigna
PO Box 188061 Chattanooga
Information for Providers
Jan 6 2016 PO Box 188061. Chattanooga
Untitled
Claim Filing: Payer ID: 62308 or PO Box 188061 Chattanooga
Priority Health + Cigna Strategic Alliance
Medical Claims PO Box 188061 Chattanooga TN 37422-8061 Payer ID #62308. Customer & Health Care Professionals call 1-866-494-2111.
Welcome to Trustmark Health Benefits!
Mail: Cigna P.O. Box 188061
QUICK GUIDE TO CIGNA ID CARDS
Medical Claims PO Box 188061 Chattanooga TN 37422-8061 Payer ID #62308. Rx Claims: Pharmacy Service Center
Provider reference guide for benefit administration
There are three ways to submit claims to Evernorth: Via mail fax or an electronic data interchange (EDI) vendor Depending on your patient’s plan the mailing or fax address will be different However when using an EDI vendor the payer ID 62308 will be the same for all plans listed below
MAIL TO Payer ID 62308 Cigna PO Box 188061 Chattanooga TN
Jan 29 2020 · P O Box 188061 Chattanooga TN 37422-8061 HEALTH CLAIM FORM INSTRUCTIONS: THIS SIDE OF THE FORM MUST BE COMPLETED IN FULL Attach this form to itemized bills for all expenses being claimed The bills must show: Patient’s Name Type of Service Date(s) of Service(s) and the Total Charge If you are submitting a surgical bill or
medicaidncdhhsgov
PO Box 188061 Chattanooga TN 37422-8061 or Payer ID: 62308 Cigna will forward priced claims to Allegiance electronically for processing Claims submitted electronically will be accepted or rejected based on an eligibility match If rejected the provider will receive a 999 response file
HEALTH FIRST CLAIM PROCESSING/PAYMENT OVERVIEW
PO Box 188061 Chattanooga TN 37422?8061 Payer ID: 62308 Medical Pre?Certification / Pre?treatment Review Allegiance Care Management (800) 342?6510 Fax numbers below: For pretreatment review: 406?532?3513 Home Health/Hospice: 406?532?1502 For Inpatient Certs: Medical 406?532?1501
Priority Health + Cigna Strategic Alliance
Medical Claims PO Box 188061 Chattanooga TN 37422-8061 Payer ID #62308 Customer & Health Care Professionals call 1-866-494-2111 Rx Claims: Pharmacy Service Center PO Box 188053 Chattanooga TN 37422-8053 For Pharmacists Only 800-351-9170 R418A (8/13) Mask 601 network visit multiplan com Issue Date: 06/10/20 myCigna com
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Medical Claims PO Box 188061 Chattanooga TN 37422-8061 Payer ID #62308 Rx Claims: Pharmacy Service Center PO Box 188053 Chattanooga TN 37422-8053 For Pharmacists Only 800-351-9170 Customers & Health Care Professionals call 1-866-494-2111 R418A (8/13) Mask 601 Issue Date: 10/31/14 Open Access Plus Away From Home Care LocalPlus myCigna com
What is PO Box 7088 407420000?
- PO BOX 7088 407420000 8007354404 586 CLAIMS MANAGEMENT SERVICES, INC. PO BOX 10888 GREEN BAY 543070888 8004727130
What is the ATTN for PO Box 4046?
- PO BOX 4046 SCHAUMBURG 601684046 8004543262 749 ALAGAP DATA SYSTEMS, INC. PO DRAWER 800107 LA GRANGE 30241 8004105805 750 BENESCRIPT (RX ONLY), ATTN: CLAIMS
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- PO BOX 6001 LCD 1 VICTORIA BC V8P 5L4 (Lock box address) RR 1 ETOBICOKE STN B TORONTO ON M9W 5K7
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QUICK GUIDE TO
CIGNA ID CARDS591795 x 12/19
We pack a lot of important information on
our ID cards. This brochure can help dene and clarify information that appears on Cigna"s most common customer ID cards. It can also help you understand the requirements associated with our various plans, allowing you to quickly and eciently serve your patients. We may occasionally update this brochure during the year. Download the most current version at Cigna.com > HealthCare Professionals > Sample IDCards.
Important information about this guide
Please note: Some Cigna ID cards include a G" in the upper-right corner,and may have dierent service channels,including customer service phone numbers andclaim appeal addresses. Sample standard Cigna ID card images are shown in this guide. However, the actual content may vary to conform toa state"s legislative and regulatory requirements. An IDcard is not a guarantee of coverage, and benets should be veried. Always be sure to check the back of your patient"s ID card for the correct contact information. Youcan also refer to the Important contact information page in the back of this guide, or referto the Cigna Reference Guide forphysicians, hospitals, ancillaries, and other health care professionals by logging in to the Cigna for Health Care Professionals website (CignaforHCP.com) >Resources >ReferenceGuides >Medical Reference Guides >Health Care
Professional Reference Guides.
Table of contents
Managed care plans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Networks:
Network Open Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Open Access Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 HMO Open Access or POS Open Access . . . . . . . . . . . . . . .2 HMO, POS, or HMO POS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Network or Network POS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 PPO or EPO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Cigna SureFit
. . . . . . . 8 Individual & Family Plans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Networks:
Connect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Cigna Global Health Benefits
plans. . . . . . . . . . . . . . . . . . . . . . .12Networks:
Networks in the U.S.: PPO or OAP . . . . . . . . . . . . . . . . . .12 Networks outside the U.S.: Vary by location . . . . . . . . .12Cigna Choice Fund
plans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Networks:
Vary by plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Shared Administration Repricing plans. . . . . . . . . . . . . . . . . . . 14Networks:
Shared Administration Open Access Plus. . . . . . . . . . . .14 Shared Administration PPO . . . . . . . . . . . . . . . . . . . . . . . .14 Shared Administration Local Plus. . . . . . . . . . . . . . . . . . .14 Strategic alliance plans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Networks:
Vary by plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Indemnity plans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18The myCigna
App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Important contact information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 1Networks: HMO Open Access or POS Open Access
SARLegal entity name
Coverage efiective date: MM/DD/CCYY
Group: 123456
7Issuer (80840)
ID:U23456789 01Name: John Public
PCP:James Smith PCP Name Ln2
PCP Phone: XXX.XXX.XXXX
ID card acct name
RxBIN XXXXXX RxPCN XXXXXXXX
DOIPOS (or HMO) Open Access
No referral required
PCP Visit $15/$25
Specialist $15/$25
Hospital ER $50
Urgent Care $25
Vision Yes
Rx $10/20%/40%/100%
Rx Indiv Deduct $50
Coinsurance applies
Client
logoTPV logo
CSN logo
Cigna Care Network
You may be asked to present this card when you receive care. The card do es not guarantee coverage. You must comply with all terms and conditions of the plan. Willful misus e of this card is considered fraud.INPATIENT ADMISSION:
Your network provider must call the toll-free number listed below to pre -certify the above services. Refer to your plan documen ts for your pre-certiffcation requirements. Failure to do so may affect beneffts. In an emergency, seek care immediately, then call your primary care doctor as soon as possible for further assistance and direc tions on follow-up care within ### hours. For information about mental health services and coverage, call MHSA Stm t Te lMed Group: Sunset Med Group
Send claims to:
For pharmacy, call ABC Company 800.XXX.XXXX (Not a Cigna Company For vision, call ABC Company 800.XXX.XXXX (Not a Cigna Company) Cigna claims: PO Box XXXX, Anytown, USA 12345-6789TPV name, PO Box XXXX, Anytown, USA 12345-6789
CSN name, PO Box XXXX, Anytown, USA 12345-678
9 Customer service: 800.XXX.XXXX MH/SA: 800.XXX.XXXXWWW.CIGNA.COM
MANAGED CARE PLANS
WWW.CIGNA.COM
You may be asked to present this card when you receive care. The card do es not guarantee coverage. You must comply with all terms and conditions of the plan. Willful misus e of this card is considered fraud.INPATIENT ADMISSION AND OUTPATIENT PROCEDURES:
Your network provider must call the toll-free number listed below to pre -certify the above services. Refer to your plan documen ts for your pre-certi cation requirements. Failure to do so may a ect bene ts. In an emergency, seek care immediately, then call your primary care doctor as soon as possible for further assistance and direc tions on follow-up care within ### hours. For pharmacy, call ABC Company 800.XXX.XXXX (Not a Cigna Company For vision, call ABC Company 800.XXX.XXXX (Not a Cigna CompanySend claims to:
CAD name, PO Box XXXX, Anytown, USA 12345-6789
TPV name, PO Box XXXX, Anytown, USA 12345-6789
All others: PO Box XXXX, Anytown, USA 12345-6789
Customer service: 800.XXX.XXXX MH/SA: 800.XXX.XXXX We encourage you to use a PCP as a valuable resource and personal health advocate CatLegal entity name
Coverage e ective date: MM/DD/CCYY
Group: 123456
7Issuer (80840)
ID:U23456789 01
Name:John Public
PCP:James Smith PCP Name Ln2
PCP phone: XXX.XXX.XXXX
ID card acct name
RxBIN XXXXXX RxPCN XXXXXXXX
DOIOpen Access Plus
No referral required
PCP visit $10/$25 Specialist $10/$25 Hospital ER $50 Urgent care $25 Vision Yes Rx $10/20/30Network Coinsurance: In 90%/10% Out 70%/30%
Med/Rx deductible applies
TPV logo
CSN logo
Cigna Care Network
Clientlogo
Network: Open Access Plus
Network: Network Open Access
You may be asked to present this card when you receive care. The card do es not guarantee coverage. You must comply with all terms and conditions of the plan. Willful misuse of this card is conside red fraud.INPATIENT ADMISSION:
Your provider must call the toll-free number listed below to pre-certify the above services. Refer to your plan documents for y our pre-certiffcation requirements. Failure to do so may affect beneff ts. In an emergency, seek care immediately, then call your primary care doctor as soon as possible for further assistance and directions on follow-up care within ### hours. For information about mental health services and coverage, call MHSA Stm t Te lMed Group: Sunset Med Group
Send claims to: 123 Main Street, Suite 999, Anytown, USA 12345-6789 For Pharmacy, call ABC Company 800.XXX.XXXX (Not a Cigna Company For Vision, call ABC Company 800.XXX.XXXX (Not a Cigna Company) Cigna Claims: PO Box XXXX, Anytown, USA 12345-6789TPV Name, PO Box XXXX, Anytown, USA 12345-6789
CSN Name, PO Box XXXX, Anytown, USA 12345-678
9 Customer Service: 800.XXX.XXXX MH/SA: 800.XXX.XXXXWWW.CIGNA.COM
AWAY FROM HOME CARE
5 SARLegal entity name
Coverage effective date: MM/DD/CCYY
Group: 123456
7Issuer (80840)
ID:U23456789 01Name: John Public
PCP:James Smith PCP Name Ln2
PCP Phone: XXX.XXX.XXXX
ID card acct name
RxBIN XXXXXX RxPCN XXXXXXXX
DOINetwork Open Access
No referral required
PCP Visit $10/$25
Specialist $10/$25
Hospital ER $50
Urgent Care $25
Vision Yes
Rx $10/20%/40%/100%
Rx Indiv Deduct $50
Coinsurance applies
ClientlogoTPV logo
CSN logo
Cigna Care Network
11 12 13 14 10 11 13 14 15 10 10 13 12 12 14 18 18 5 5 1 8 9 3 4 7 6 6 7 8 3 4 1 9 2 5 7 1 8 4 3 9 2 PCP required Referral required Away from Home Care Out-of-network benefitsEncouraged No No No
PCP required Referral required Away from Home Care Out-of-network benefitsEncouraged No Yes Yes
PCP required Referral required Away from Home Care Out-of-network benefitsEncouraged No No No
Encouraged No No Yes
For more information, see the next page.
For more information, see the next page.
For more information, see the next page.
HMO POS 4Managed care plans
Managed care plans are designed to manage cost, utilization, and quality. Depending on the plan, customers may have coverage for participating providers only, or have both in network and out of network benets. Some plans require referrals for specialty care and the selection of a primary care provider (PCP).Network: Network Open Access
Plans that use this network oer customers access to participating providers, with no referrals required. Flexible plan designs allow for an array of cost-sharing options, including copayments, coinsurance, anddeductibles. Customers can select a PCP to helpcoordinate care; it"srecommended, but not required. Referrals are not required to see participating specialists. Precertication may still be required for certain services andprocedures. No out-of-network coverage, except for emergencies.* For a directory of providers who participate in this network, visitCigna.com >Find a Doctor.Network: Open Access Plus
Plans that use this network oer customers access to a large, national network of providers. The plans include health advocacy programs to help customers engage in wellness initiatives and manage chronicconditions. Customers can select a PCP to help coordinate care; it"srecommended, but not required. Referrals are not required to see specialists. Precertication may still be required for certain services andprocedures. For a directory of providers who participate inthis network, visitCigna.com >Find a Doctor.Networks: Health Maintenance Organization (HMO)
OpenAccess orPoint of Service (POS) Open Access
Plans that use these networks oer customers access to local providers and a variety of dierent benetoptions. The plans include negotiated network-specic discounts and fee schedules, along with robust medical management, to help reduce use of nonessential procedures. Customers can select a PCP to help coordinate care; it"srecommended, but not required. Referrals are not required to see specialists. Precertication may still be required for certain services andprocedures. For a directory of providers who participate inthese networks, visitCigna.com >Find a Doctor. * Emergency services as defined in their plan. 3 *PCP selection and referrals are encouraged in Missouri. KeyRefer to this key for explanations of the
information found on the sample Cigna ID cards featured in this brochure. 1Use this ID number for all claims and inquiries.
2Indicates a seamless network where a patient
can receive in-network care on a regional or statewide basis. 3For patients with coinsurance, submit claims
toCigna or its designee, and receive an explanation of payment (EOP), which will show any remaining amount due from the patient. 4Collect any copayment at the time of service.
5May read as: Cigna Health and Life Insurance
Company" or Connecticut General Life
Insurance Co." or Cigna HealthCare of
XXXX, Inc."
6ID cards with the Cigna Care Network® logo
indicate the patient"s liability varies based onthe provider"s Cigna Care designation status. Refer to the online provider directory atCigna.com >Find a Doctor to determine a physician"s CignaCare designation status. 7Eective date of coverage.
8Name of patients primary care provider(PCP).
9Network Savings Program (NSP) logo indicates
that out-of-network discounts may be available to the customer. 10Employer name.
11If a third party administers services in
conjunction with Cigna, the ID card may include multiple logos, and show a dierent claim address or telephone number on the back of the card. 12Precertication requirements may be shown
aseither Inpatient Admission" or InpatientAdmission and Outpatient Procedures.""
13Submit claims to the claim submission address
shown on the card. 14Call the customer service number(s) indicated
on the card. Some plans have dedicated numbers for accessing information. Always check the card for the correct number or refer to the Important contact information page in this guide. 15Away From Home Care" indicates the patient
has access to the Cigna national Away FromHome Care feature.
16 Indicates shared administration repricing.
17Union identier.
18Client-specic network (CSN) logo.
Networks: HMO, POS, or HMO POS
CatLegal entity name
Coverage efiective date: MM/DD/CCYY
Group: 123456
7Issuer (80840)
ID:U23456789 01
Name:John Public
PCP:John Smith
PCP phone:
XXX-XXX-XXXX
ID card acct name
RxBIN Rx Bin RxPCN Rx Contr
DOIHMO (or POS)
PCP visit $15
Specialist $15
Hospital ER $50
Urgent care $25
Vision Yes
Rx 41/$20/$40
Rx indiv deduct $50
Coinsurance applies
Clientlogo
WWW.CIGNA.COM
You may be asked to present this card when you receive care. The card do es not guarantee coverage. You must comply with all terms and conditions of the plan. Willful misus e of this card is considered fraud.INPATIENT ADMISSION:
Your network provider must call the toll-free number listed below to pre -certify the above services. Refer to your plan documen ts for your pre-certiffcation requirements. Failure to do so may affect beneffts. In an emergency, seek care immediately, then call your primary care doctor as soon as possible for further assistance and direc tions on follow-up care within ### hours.Med group:
Sunset Med GroupSend claims to: 123 Main Street, Suite 999, Anytown, USA 12345-678 For pharmacy: Call ABC Company 800.XXX.XXXX (Not a Cigna Company) For vision: Call ABC Company 800.XXX.XXXX (Not a Cigna Company)Cigna: PO Box XXXXX, Anytown, USA 12345-6789
Member services: 800.XXX.XXXX MH/SA: 800.XXX.XXXX CWWW.CIGNA.COM
You may be asked to present this card when you receive care. The card do es not guarantee coverage. You must comply with all terms and conditions of the plan. Willful misus e of this card is considered fraud.INPATIENT ADMISSION AND OUTPATIENT PRECEDURES
Your provider must call the toll-free number listed below to pre-certify the above services. Refer to your plan documents for y our pre-certi cation requirements. Failure to do so may a ect bene ts. In an emergency, seek care immediately, then call your primary care doctor as soon as possible for further assistance and directions on follow-up care within EF hours.Carve out 1 Prt Lin
eCarve out 2 Prt Line
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