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Breaking Bad News Addressing Emotions
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![The Complete Guide to Communication Skills in Clinical The Complete Guide to Communication Skills in Clinical](https://pdfprof.com/Listes/18/13627-18pocketguide-texttabscombined-oct2014final.pdf.pdf.jpg)
Discussing Medical Errors
Cultural Competence Challenging Emotional Conversations with Patients & Families Efiective Communication in SupervisionWalter F. Baile, M.D.
Professor, Behavioral Science & Psychiatry
Director,
Interpersonal Communication And Relationship Enhancement (I*CARE) ProgramThe Complete Guide to Communication Skills
in Clinical Practice including: Many clinicians have not had the opportunity to develop their skills in managing difcult patient encounters where there are strong emotions, stressed families or uncomfortable conversations. This may be more so when transitioning a patient to palliative care or discussing end of life. This pocket guide was created to help you hone your communication skills in clinical practice. The protocols (step-wise modules) in this guide can be used in many situations and were created and developed by the late Robert F. Buckman, MD, PhD, Medical Oncologist and myself and in collaboration with other communication skills experts (Antonella Surbone, MD, PhD, FACP, Daniel Epner, MD, and Rebecca Walters, MS, LMHC, LCAT, TEP). Creativecontributions and editing were provided by the Interpersonal Communication And Relationship Enhancement
(I*CARE) Program Project Director, Cathy Kirkwood, MPH. The guide is designed to be used as a quick reference
and can be carried in your lab coat so you can review the information quickly before you begin a challenging
conversation. It is our hope that the information provided will assist you in extending your role beyond treating
disease to establishing a therapeutic and supportive alliance with the patient and family members.