[PDF] [PDF] Technical Services / Problem Solver

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[PDF] Technical Services / Problem Solver

a variety of engineering, math and science backgrounds, our Technical Services team advisor to Epic's customers, and collaborate with numerous internal teams to unique solutions for a broad array of issues, from configurations and 

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Technical Services / Problem Solver

Coming from a variety of engineering, math and science backgrounds, our Technical Services team consists of sharp, analytical minds with excellent communication skills and a penchant for problem- solving. The challenges we tackle on a day-to-day basis impact the lives of millions of patients and proǀiders, and we're committed to the common goal of improǀing patient safety.

You'll become a trusted adǀisor to Epic's customers, and collaborate with numerous internal teams to

deliver top-notch technical guidance. You will build strong and lasting relationships with your customers

while ensuring they realize their full potential using our software. You gain an understanding of your

customers' history, challenges and goals, and work closely with their IT staff to resolve complex issues

and achieǀe successful outcomes. You'll be applying your problem-solving skills to discover and design

unique solutions for a broad array of issues, from configurations and optimizations to software upgrades.

Technical Services provides boundless opportunities to take ownership of meaningful projects and make

a difference at some of the nation's most prestigious healthcare proǀiders.

Responsibilities:

ͻ Become an edžpert in one of Epic's software applications

ͻ Act as a steward for your customer, communicating with them on a daily or near-daily basis via e-mail,

phone calls, and on-site visits

ͻ Apply a logical and analytical methodology to complex problem solving; successfully prioritize, analyze,

and address issues ͻ Work with our software development team to determine the direction of future development ͻ Maintain strong working knowledge of products and take ownership for product improvement

Qualifications:

ͻ BS/BA in a hard science (engineering, math, physics, MIS, economics) with strong academic performance ͻ Eligible to work in the U.S. without sponsorship ͻ Willing to relocate to Madison, WI (relocation expenses are covered)

For fastest consideration, please submit your resume via our website: http://careers.epic.com/position-

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