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2012

Corporate Social Responsibility Report

2012 Corporate Social Responsibility Report

Corporate Philosophy

INTRODUCTION

CORPORATE PHILOSOPHY, EDITORIAL

POLICY, CONTENTSTOP MESSAGE 1

TOP MESSAGE 2

TOPICS 3

RESPONSE TO THE GREAT EAST JAPAN

EARTHQUAKE 5

BUSINESS OPERATION 6

PEOPLE & TOSHIBA TEC

CUSTOMERS 7

EMPLOYEES 9

SHAREHOLDERS/INVESTORS 11

SUPPLIERS 12

PHILANTHROPY 13

ENVIRONMENT & TOSHIBA TEC

ENVIRONMENTAL MANAGEMENT 19

ECO-PRODUCTS 23

ECO-PROCESS 27

ECO-PROGRAM 29

MANAGEMENT

CSR MANAGEMENT/

CORPORATE GOVERNANCE 31

COMPLIANCE 32

THIRD-PARTY COMMENTS. 33

CORPORATE PROFILE,

WEBSITE. 34

Contents

GRI (Global Reporting Initiative)

“Sustainability Reporting Guideline 3rd Edition (G3)" Ministry of the Environment “Environmental Report

Guidelines" (Fiscal 2007 Edition)

“Environmental Accounting Guidelines" (Fiscal 2005

Edition)

Reference Guidelines

August 2012 (Next Edition: Scheduled for August 2013, Previous Edition: Au- gust 2011)

Release Timing

Reporting Period: Fiscal 2011 (April 2011 to March 2012)

Report Scope:

In principle, TOSHIBA TEC Group

(TOSHIBA TEC Corporation and its consolidated af liates) Environmental Data: TOSHIBA TEC Corporation and its consolidated af liates

Scope of This Report

Relations with Stakeholders

We aim to develop our corporation together with stakeholders while embra c- ing the support from stakeholders around the world, along with ful lling the

Corporate Philosophy "Our Five Commitments."

Corporate Philosophy "Our Five Commitments."Corporate Philosophy "Our Five Commitments."Corporate Philosophy "Our Five Commitments."

TOSHIBA TEC

Group

Promise to

Stakeholders

EnvironmentSuppliers

Value creation

for customers

Reliable quality and performance,

high user-friendliness

Timely supply

Maximization of

corporate value

Sound and transparent

management

Ensuring appropriate prots

and reserves

Preferential procurement

from CSR-conscious suppliers

Better business partnership with

suppliers

Promoting CSR in collaboration

with suppliers

Development of

global society

High ethics and law-abiding

spirit

Respect for culture

and history

Environmental protection

consciousness throughout all business activities

People"s health and safety

Protection/conservation of

global resources

Respect for

individuality

Fair and appropriate system of

evaluation and rewards

Open and invigorating

corporate culture Local communities

Shareholders

EmployeesCustomers

Regarding the "TOSHIBA TEC GROUP

CSR REPORT 2012"

The TOSHIBA TEC Group recognizes that consideration toward the all stakeholders, including customers, em- ployees, communities, the environment and sharehold- ers, is necessary for sound business activities.

We have issued this CSR Report hoping the TOSHIBA

TEC Group"s system and activities, based on such policy, are understood by as many stakeholders as possible. This Report emphasizes the CSR activities from three points of view: “PEOPLE & TOSHIBA TEC," “ENVIRON- MENT & TOSHIBA TEC" and “MANAGEMENT," to enable our stakeholders to easily comprehend our concepts and systems regarding various activities. We utilize this Re- port as a tool for communication with the stakeholders, and keep striving to improve the contents with the help of your valuable comments.

Our Five Commitments

- Corporate Philosophy of the TOSHIBA TEC Group - "Monozukuri": creating our products with pride and passion. Keeping our customers in mind all the time and everywhere.

1. We aim to provide timely products and services with reliable quality and

functions as well as high user-friendliness, creating value with our customer in mind through our superior proprietary technology and in collaboration with the world's best partners.

2. We want to foster an open and healthy corporate culture in which

a strong professional team may tirelessly seek new challenges, by respecting the individuality of each employee, striving to promote each one's abilities, and implementing a fair and appropriate system of evaluation and rewards.

3. We seek to contribute toward the development of a global society

as a good corporate citizen, law-abiding and ethical, by fulfilling our responsibilities toward each country and community in which we operate and respecting local culture and history.

4. We put concern for the environment as a priority in all our business

activities so as to protect people's safety and health as well as the world's natural resources.

5. We endeavor to maximize our corporate value, and on the basis of sound

and transparent management, we strive to achieve appropriate profits and reserves, constantly seek to implement management innovation and energetically invest in research and development, among others, in order to meet the expectations of our shareholders. The TOSHIBA TEC Group is Conducting Activities with "Promotion of CSR Management" Viewed as an Important Pillar of Management.

2012 Corporate Social Responsibility Report

We, the TOSHIBA TEC Group, are creating new values and con- tributing to society throughout our operations, while developing business activities, under the principle of making efforts to obtain mutual prosperity with all stakeholders, including customers, em- ployees, society and the environment, by practicing high business ethics. We believe it is essential for the TOSHIBA TEC Group developing businesses on a global basis to gain the trust of all stakeholders in various countries and regions, by responding to their needs and expectations, in order to achieve sustainable growth as a corpo- rate group. The Group embodied this concept to establish its Corporate Phi- losophy "Our Five Commitments." All group employees around the world share and practice this concept by acting in accordance with the “TOSHIBA TEC Group Standards Of Conduct" set up based on this corporate philosophy.

Giving Top Priority to Human Life,

Safety and Compliance.

The TOSHIBA TEC Group has established a risk compliance sys- tem, comprehensively covering sales, engineering and production, with me assigned as CRO*, and strives to make the TOSHIBA TEC Group employees around the world thoroughly understand and implement the "TOSHIBA TEC Group Standards Of Conduct." This re ects the top priority we give to Human Life, Safety and Compli- ance.

Promoting Business Activities as a Global

Enterprise.

The TOSHIBA TEC Group always conducts its business activities giving due consideration to its status as a global enterprise. The Group demonstrates two aspects to be a global enterprise. One is to be willing to ful ll the role as an enterprise toward a bet- ter natural environment. In order to build a sustainable society, the Group has been working on an environmental plan by giving top priority to the conservation and protection of the world"s natural resources, in every business process and product. We also pro- vide environmentally conscious products around the world and work to reduce the environmental impact in every stage of our business activities including development, production and distri- bution. The other is to be an enterprise, which recognizes and respects differences in culture, history and customs among countries and regions in the world. A variety of people live on earth, of dif cult races, genders and ages, each with their own individuality and personality. The Group values new ideas, which are created when people with different personalities enlighten each other, utilizes human resources while respecting diversity, and focuses on the

“work style innovation" of each employee.

Thus, the TOSHIBA TEC Group strives to contribute to the sustain- able growth of society, aspiring to be a global enterprise in the international arena.

Achieving Accountability to the Stakeholders.

The TOSHIBA TEC Group is supported by all stakeholders, includ- ing customers, shareholders/investors, employees, local commu- nities and suppliers. Through communication opportunities, the TOSHIBA TEC Group commits itself to sincere responses, while attending to stakeholders" interest and disclosing matters to be explained to the stakeholders in a timely manner. We would like to ask for your continued support and guidance. Aspiring to be a Beloved and Trusted Global Enterprise based on "Our Five Commitments"

Mamoru Suzuki

President and Chief Executive Officer:

June 2012

TOP MESSAGE 2012

Achieving Accountability to the Stakeholders.

The TOSHIBA TEC Group is supported by all stakeholders, includ- ing customers, shareholders/investors, employees, local commu- nities and suppliers. Through communication opportunities, the TOSHIBA TEC Group commits itself to sincere responses, while attending to stakeholders" interest and disclosing matters to be explained to the stakeholders in a timely manner. We would like to ask for your continued support and guidance. In addition, the TOSHIBA TEC Group works to prevent accidents that endanger human life and safety, ensure product safety, and enhance the quality assurance system on a global basis to provide products and services, which customers can use with con dence. * CRO: Chief Risk-Compliance Management Officer

Voice of the Developer

We started the development based on this

concept in 2007. Although we encountered various dif culties along the way, there was nally a prospect for commercialization leading to mass production.

I believe we can contribute to activities

to prevent global warming for custom- ers when they use this product all over the world in a widespread manner.

General Manager

Research & Development Center

Reduction of CO

2

Emissions in the Office

We develop environmentally conscious products (ECPs) that are designed to have a reduced environmental impact throughout their life cycles, as a means of reducing CO 2 emitted from office equipment. In addition to the creation of ECPs, we have been working on a new ECP initiative since fiscal 2010. By setting "eco targets," we are engaged in efforts to reduce CO 2 emissions as one of the three aspects of initiatives for ECPs (prevention of global warming, efficient use of resources and management of chemical substances).

Among CO

2

emissions throughout the life cycle, the MFP system allowing paper to be reused focuses on reducing CO

2 emissions

resulting from paper production, when paper is repeatedly used. Special toners such as "erasable color materials at a certain

temperature" have been developed to provide a mechanism that allows printed paper to be reused in the office when a dedicated

MFP is combined with a color-erasing device. When the same paper is used for printing five times, CO 2 emissions throughout the life

cycle are reduced by approximately 60%. The color-erasing device reduces the time required to erase colors to a greater extent than

before, and improves usability when equipped with features to separate reusable and non-reusable paper.

MFP System allowing paper to be reused

e-STUDIO "Paper Reuse System" promoting paperless operations

Ease of reusing

paper by erasing colors and separating reusable paper

Reusing paper

with ease by computerizing documents before erasing colors

Promoting reuse through

Eco-visualization

Erasing text

colors & scanning

Visualization

Erasing text colors & scanning

Visualization

eco Office Plan eco Office Plan

Color-erasing device

Sorting paper

Automatically sorts

reusable and non-reusable paper Cloud

Computing

Computerized

document (scanned data)

Printing

Reduction of CO2 emissions Reuse statusHistory of reuse * TOSHIBA TEC's converted value

The following information is visualized!

Just drop papers in!

Very simple!

Paper LCA

Power consumed to erase colors

Color-erasing device LCA

Consumables

Power consumed by the main unit

Transport

Manufacturing

Material

2 generated during material manufacturing.

22/kWh is adopted

(National Median 2009 on the Hinodeya Eco Life Research Institute website)

How much CO

2 emissions can be reduced Comparison of environmental impacts between normal MFP and Eco-MFP

Environmental impact (kg

2)

2 emissions

reduced by approx. 60%

Normal MFPEco-MFP

(reusing paper 4 times)

Mr. PRD (Paper Reusing Device)

MFP System allowing paper to be reused

e-STUDIO "Paper Reuse System" promoting paperless operations

Ease of reusing

paper by erasing colors and separating reusable paper

Reusing paper

with ease by computerizing documents before erasing colors

Promoting reuse through

Eco-visualization

Erasing text

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