[PDF] GE 6757 TOTAL QUALITY MANAGEMENT LECTURE NOTES UNIT 1 PDF 114741.pdf

GE 6757 TOTAL QUALITY MANAGEMENT LECTURE NOTES UNIT 1 Quality – When a product or service meets or exceeds expectation considering the

Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall Total Quality Management (TQM) refers to management methods used to Summary An FMEA: Identifies the ways in which a product or process can fail

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Subject: TOTAL QUALITY MANAGEMENT Module - 1 Principles and Practice: Definition, basic approach, gurus of TQM, TQM Framework, awareness, defining

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1 8 Total Quality Management 1 9 Characteristics / Nature of TQM 1 10 The TQM Practices Followed by Multinational Companies 1 11 Summary

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manufacturing and service quality - Basic concepts of TQM - Definition of TQM In summary, ISO 9000 compliance provides customers with the assurance that

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162 Pitfalls and Criticisms of Benchmarking 163 TQM Exemplary Organization 164 Summary 164 Exercises 165 8 Quality Management Systems 167

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However, it is a concise summary of the goal of all TQM effort Since it represents an unattainable perfection, it implies the need for constant improvement

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Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall 1 http://www notesengine com/dept/cse/7sem/anna-university-7-sem-cse-notes

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Lesson Notes UNIT-I UNIT I INTRODUCTION Introduction Need for quality Evolution of quality Definition of quality Dimensions of manufacturing and service