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our Code of Ethics including anti-bribery and anti- We have grown steadily with double-digit growth rates in the last decade and transformed into one of the destinations daily 2013 2014 2015 7,95 3,63 2,96 1,36 7,74 3,66 2,82 1,26

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Sustainability Report

2015

Contents

Executive Message

04

Our Company

07

TURKISH AIRLINES AT A GLANCE

08

COMPETITIVE STRENGTHS & PRIORITIES

12

AWARDS

18

Governance

21

OUR SUSTAINABILITY APPROACH

22

ENGAGING WITH STAKEHOLDERS

23

MATERIAL ISSUES

26

CORPORATE GOVERNANCE

27

Economy

35

CONTRIBUTION OF AVIATION

36

OUR ECONOMIC FOOTPRINT

41

Environment

49

ENVIRONMENTAL MANAGEMENT

50

CLIMATE CHANGE

54

FUEL EFFICIENCY

55

WASTE MANAGEMENT

61
NOISE 63

Social

65

FLIGHT SAFETY

66

FLIGHT SECURITY

72

FREEDOM OF ASSOCIATION & COLLECTIVE BARGAINING

72

HEALTH, SAFETY AND WELL-BEING

75

Appendix

79

CALCULATION METHODOLOGY

80

ABOUT THE REPORT

80

Message from

the CEO

Dear Stakeholders,

Governance

Economy

WE BELIEVE THAT BEING

A RESPONSIBLE GLOBAL

CORPORATE CITIZEN

EXTENDS BEYOND

CONSIDERATION OF OUR

EXISTING STAKEHOLDERS

BUT ALSO INCLUDES

CONSIDERATION OF OUR

FUTURE GENERATIONS AND

NATURAL RESOURCES

Turkish Airlines, Turkey"s ?ag carrier and the “Best Airline in Europe" for ?ve years in row, aims to carry 72.4 million passengers in 2016 with the 339 aircraft in its ?eet, and continue to serve as a responsible global corporate citizen, with a steadfast commitment to sustainable development.

4TURKISH AIRLINES SUSTAINABILITY REPORT ????

Environmental

Social

Future Plans

Doç. Dr. Temel Kotil

Vice Chairman of the Board of Directors and

Executive Committee, CEO

5TURKISH AIRLINES SUSTAINABILITY REPORT ????

Turkish Airlines ies to

the most countries and international destinations from a single hub

Our Company

TURKISH AIRLINES AT A GLANCE

08

COMPETITIVE STRENGTHS & PRIORITIES

11

AWARDS

17

Turkish Airlines

at a Glance

FLYING TO THE MOST

COUNTRIES WORLDWIDE

OUR COMPANY

TURKISH AIRLINES AT A GLANCE

COMPETITIVE STRENGTHS & PRIORITIES

AWARDS

8TURKISH AIRLINES SUSTAINABILITY REPORT ????

2015 Key Figures

299

AIRCRAFT

AVERAGE FLEET

6.9AGE OFYEARS

US $1.069

MILLION NET PROFIT

4,374

COCKPIT PERSONNEL

113

720,440

COUNTRIES

MILLION TONS OF CARGO

US $2.580

MILLION EBITDAR

22,030

EMPLOYEES

61.2

86,916 t

MILLION PASSENGERS

CO

2 SAVED

US $10.522

BILLION TOTAL SALES

8,676

CABIN PERSONNEL

Competitive Strengths &

Priorities

COMPETITIVE STRENGTHS

GEOGRAPHIC ADVANTAGE

(NATURAL AVIATION HUB)

A STRONG FLIGHT NETWORK

COST EFFICIENCY

TURKEY"S AND ISTANBUL"S ECONOMIC

AND DEMOGRAPHIC POTENTIAL

EFFICIENT FLEET STRUCTURE

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