It may seem odd to receive a call from your health sales calls; no one will try to sell you anything So A UnitedHealthcare nurse may call you and suggest
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It may seem odd to receive a call from your health sales calls; no one will try to sell you anything A UnitedHealthcare nurse may call you and suggest
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Why is UnitedHealthcare calling?
Answer the phone...for your health.
?e phone is ringing. Caller ID says it'sUnitedHealthcare... What do they want? Pick up
the phone and ?nd out. ?is is one call you don't want to miss. In fact, it might change your life.UnitedHealthcare may be trying to contact you
regarding a health program or service available to you, or to o?er information to help you manage or improve your health. It may seem odd to receive a call from your health plan, but it can really help connect you to resources and bene?ts you may not have been aware you have.A few of these may be:
Wellness Coaching -
after taking your health assessment you might receive a call from one ofUnitedHealthcare's wellness coaches. ?is is to
help you set and work toward your wellness goals.Welcome Home -
Care Coordination may call
after you return home from an inpatient stay helping to assure you have needed after care instructions, medication, durable medical equipment and other needs.Disease Management -
through a variety of ways our Disease Management sta? receives referrals for patients who have certain disease states, such as diabetes or coronary artery disease. Our nurses outreach to patients and help connect them toneeded care and resources.Healthy Pregnancy - our Healthy Pregnancy nurses reach out to those patients that have a pregnancy
diagnosis to o?er educational services and resources.Pharmacy -
At times, our Mail Order pharmacy
may have questions concerning your prescription orders. It is important to reply promptly so as not to delay your order.If you receive a call, it's because you have been
identi?ed as someone who could bene?t from a telephone conversation with a nurse. ?ese are not sales calls; no one will try to sell you anything. So go ahead and answer the phone. We have important information for you.Here's what you can expect from the calls:A UnitedHealthcare nurse may call you and suggest
you participate in a clinical management program. ?e nurse might even call to simply check in to see if you are getting timely care for your health care needs. You may receive a call from a nurse if: Y ou or a family member has a chronic medical condition. Y ou or a family member was recently hospitalized.You are pregnant.
If you have
questions regarding yourUnitedHealthcare
coverage, please call one of our customer care professionals at the number on the back of your health planID card.Note about your privacy: We are dedicated to safeguarding your privacy. UnitedHealthcare does not share your name or any other identifying information. Your conversations will remain confidential. For informational purposes only. Nurses cannot diagnose problems or recommend specific treatment and
are not a substitute for your doctor's care. These services are not an insurance program and may be discontinued at an
y time. Insurance coverage provided by or through UnitedHealthcare Insuran ce Company or its affliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. M52577 3/13 © 2013 United HealthCare Services, Inc.quotesdbs_dbs17.pdfusesText_23