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ESET ENDPOINT SECURITY
User Guide
Microsoft® Windows® 8 / 7 / Vista / XP / 2000 / Home Server Click here to download the most recent version of this documentESET ENDPOINT SECURITY
Copyright ©2013 by ESET, spol. s r. o.
ESET Endpoint Security was developed by ESET, spol. s r. o.For more information visit www.eset.com.
All rights reserved. No part of this documentation may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise without permission in writing from the author. ESET, spol. s r. o. reserves the right to change any of the described application software without prior notice.Worldwide Customer Support: www.eset.com/support
REV. 17. 4. 2013
Contents
ESET Endpoint Security
1.System requirements1.1
Prevention1.2
Installation
2.Typical installation2.1
Custom installation2.2
Entering username and password2.3
Upgrading to a more recent version2.4
Computer scan2.5
Beginner's guide
3.Introducing user interface design3.1
What to do if the program doesn't work properly3.2Update setup3.3
Proxy server setup3.4
Settings protection3.5
Trusted zone setup3.6
Work with ESET Endpoint Security
4.Computer4.1
Antivirus and antispyware protection
4.1.1Real-time file system protection
4.1.1.1
Media to scan
4.1.1.1.1
Scan on (Event-triggered scanning)
4.1.1.1.2
Advanced scan options
4.1.1.1.3
Cleaning levels
4.1.1.1.4
When to modify real-time protection
configuration4.1.1.1.5
Checking real-time protection
4.1.1.1.6
What to do if real-time protection does not work
4.1.1.1.7
Document protection
4.1.1.2
Computer scan
4.1.1.3
Type of scan
4.1.1.3.1
Smart scan
4.1.1.3.1.1
Custom scan
4.1.1.3.1.2
Scan targets
4.1.1.3.2
Scan profiles
4.1.1.3.3
Scan progress
4.1.1.3.4
Startup scan
4.1.1.4
Automatic startup file check
4.1.1.4.1
Exclusions by path
4.1.1.5
ThreatSense engine parameters setup
4.1.1.6
Objects
4.1.1.6.1
Options
4.1.1.6.2
Cleaning
4.1.1.6.3
Extension
4.1.1.6.4
Limits
4.1.1.6.5
Other4.1.1.6.6
An infiltration is detected
4.1.1.7
Removable media
4.1.2Device control
4.1.3Device control rules
4.1.3.1
Adding Device control rules
4.1.3.2
Host-based Intrusion Prevention System (HIPS)
4.1.4Filtering modes
4.2.1Firewall profiles
4.2.2Configuring and using rules
4.2.3Rules setup
4.2.3.1
Editing rules
4.2.3.2
Configuring zones
4.2.4Network authentication
4.2.4.1
Zone authentication - Client configuration
4.2.4.1.1
Zone authentication - Server configuration
4.2.4.1.2
Establishing connection - detection
4.2.5Logging
4.2.6System integration
4.2.7Web and email4.3
Web access protection
4.3.1HTTP, HTTPs
4.3.1.1
Active mode for web browsers
4.3.1.1.1
URL address management
4.3.1.2
Email client protection
4.3.2POP3, POP3S filter
4.3.2.1
IMAP, IMAPS protocol control
4.3.2.2
Integration with email clients
4.3.2.3
Email client protection configuration
4.3.2.3.1
Removing infiltrations
4.3.2.4
Antispam protection
4.3.3Adding addresses to whitelist and blacklist
4.3.3.1
Marking messages as spam
4.3.3.2
Protocol filtering
4.3.4Web and email clients
4.3.4.1
Excluded applications
4.3.4.2
Excluded IP addresses
4.3.4.3
Add IPv4 address
4.3.4.3.1
Add IPv6 address
4.3.4.3.2
SSL protocol checking
4.3.4.4
Certificates
4.3.4.4.1
Trusted certificates
4.3.4.4.1.1
Excluded certificates
4.3.4.4.1.2
Encrypted SSL communication
4.3.4.4.1.3
Web control4.4
Web control rules
4.4.1Adding Web control rules
4.4.2Group editor
4.4.3Updating the program4.5
Update setup
4.5.1Update profiles
4.5.1.1
Advanced update setup
4.5.1.2
Update mode
4.5.1.2.1
Proxy server
4.5.1.2.2
Connecting to the LAN
4.5.1.2.3
Creating update copies - Mirror
4.5.1.2.4
Updating from the Mirror
4.5.1.2.4.1
Troubleshooting Mirror update problems
4.5.1.2.4.2
Update rollback
4.5.1.3
How to create update tasks
4.5.2Tools4.6
Log files
4.6.1Log maintenance
4.6.1.1
Scheduler
4.6.2Creating new tasks
4.6.2.1
Protection statistics
4.6.3Watch activity
4.6.4ESET SysInspector
4.6.5ESET Live Grid
4.6.6Suspicious files
4.6.6.1
Running processes
4.6.7Network connections
4.6.8Quarantine
4.6.9Submission of files for analysis
4.6.10
Alerts and notifications
4.6.11
Message format
4.6.11.1
System updates
4.6.12
Diagnostics
4.6.13
Licenses
4.6.14
Remote administration
4.6.15
User interface4.7
Graphics
4.7.1Alerts and notifications
4.7.2Advanced setup
4.7.2.1
Hidden notification windows
4.7.3Access setup
4.7.4Program menu
4.7.5Context menu
4.7.6Presentation mode
4.7.7Advanced user
5.Proxy server setup5.1
Import and export settings5.2
Keyboard shortcuts5.3
Command Line5.4
ESET SysInspector5.5
Introduction to ESET SysInspector
5.5.1Starting ESET SysInspector
5.5.1.1
User Interface and application usage
5.5.2Program Controls
5.5.2.1
Navigating in ESET SysInspector
5.5.2.2
Keyboard shortcuts
5.5.2.2.1
Compare
5.5.2.3
Command line parameters
5.5.3Service Script
5.5.4Generating Service script
5.5.4.1
Structure of the Service script
5.5.4.2
Executing Service scripts
5.5.4.3
FAQ 5.5.5ESET SysInspector as part of ESET Endpoint
Security
5.5.6ESET SysRescue5.6
Minimum requirements
5.6.1How to create rescue CD
5.6.2Target selection
5.6.3Settings
5.6.4Folders
5.6.4.1
ESET Antivirus
5.6.4.2
Advanced settings
5.6.4.3
Internet protocol
5.6.4.4
Bootable USB device
5.6.4.5
Burn5.6.4.6
Working with ESET SysRescue
5.6.5Using ESET SysRescue
5.6.5.1
Glossary
6.Types of infiltration6.1
Viruses
Worms 6.1.2Trojans
6.1.3Rootkits
6.1.4Adware
6.1.5Spyware
6.1.6Potentially unsafe applications
6.1.7Potentially unwanted applications
6.1.8Types of remote attacks6.2
DoS attacks
6.2.1DNS Poisoning
6.2.2Worm attacks
6.2.3Port scanning
6.2.4TCP desynchronization
6.2.5SMB Relay
6.2.6ICMP attacks
6.2.7Email6.3
Advertisements
6.3.1Hoaxes
6.3.2Phishing
6.3.3Recognizing spam scams
6.3.4 Rules6.3.4.1
Whitelist
6.3.4.2
Blacklist
6.3.4.3
Server-side control
6.3.4.4
51. ESET Endpoint SecurityESET Endpoint Security represents a new approach to truly integrated computer security. The most recent version of
the ThreatSense® scanning engine, combined with our custom Personal firewall and Antispam module, utilizes speed
and precision to keep your computer safe. The result is an intelligent system that is constantly on alert for attacks and
malicious software endangering your computer.ESET Endpoint Security is a complete security solution produced from our long-term effort to combine maximum
protection and a minimal system footprint. The advanced technologies, based on artificial intelligence, are capable of
proactively eliminating infiltration by viruses, spyware, trojan horses, worms, adware, rootkits, and other Internet-
borne attacks without hindering system performance or disrupting your computer.ESET Endpoint Security is primarily designed for use on workstations in a small business/enterprise environment. It can
be used with ESET Remote Administrator, allowing you to easily manage any number of client workstations, apply
policies and rules, monitor detections and remotely configure from any networked computer.