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ESET ENDPOINT SECURITY

User Guide

Microsoft® Windows® 8 / 7 / Vista / XP / 2000 / Home Server Click here to download the most recent version of this document

ESET ENDPOINT SECURITY

Copyright ©2013 by ESET, spol. s r. o.

ESET Endpoint Security was developed by ESET, spol. s r. o.

For more information visit www.eset.com.

All rights reserved. No part of this documentation may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise without permission in writing from the author. ESET, spol. s r. o. reserves the right to change any of the described application software without prior notice.

Worldwide Customer Support: www.eset.com/support

REV. 17. 4. 2013

Contents

ESET Endpoint Security

1.

System requirements1.1

Prevention1.2

Installation

2.

Typical installation2.1

Custom installation2.2

Entering username and password2.3

Upgrading to a more recent version2.4

Computer scan2.5

Beginner's guide

3.

Introducing user interface design3.1

What to do if the program doesn't work properly3.2

Update setup3.3

Proxy server setup3.4

Settings protection3.5

Trusted zone setup3.6

Work with ESET Endpoint Security

4.

Computer4.1

Antivirus and antispyware protection

4.1.1

Real-time file system protection

4.1.1.1

Media to scan

4.1.1.1.1

Scan on (Event-triggered scanning)

4.1.1.1.2

Advanced scan options

4.1.1.1.3

Cleaning levels

4.1.1.1.4

When to modify real-time protection

configuration

4.1.1.1.5

Checking real-time protection

4.1.1.1.6

What to do if real-time protection does not work

4.1.1.1.7

Document protection

4.1.1.2

Computer scan

4.1.1.3

Type of scan

4.1.1.3.1

Smart scan

4.1.1.3.1.1

Custom scan

4.1.1.3.1.2

Scan targets

4.1.1.3.2

Scan profiles

4.1.1.3.3

Scan progress

4.1.1.3.4

Startup scan

4.1.1.4

Automatic startup file check

4.1.1.4.1

Exclusions by path

4.1.1.5

ThreatSense engine parameters setup

4.1.1.6

Objects

4.1.1.6.1

Options

4.1.1.6.2

Cleaning

4.1.1.6.3

Extension

4.1.1.6.4

Limits

4.1.1.6.5

Other

4.1.1.6.6

An infiltration is detected

4.1.1.7

Removable media

4.1.2

Device control

4.1.3

Device control rules

4.1.3.1

Adding Device control rules

4.1.3.2

Host-based Intrusion Prevention System (HIPS)

4.1.4

Filtering modes

4.2.1

Firewall profiles

4.2.2

Configuring and using rules

4.2.3

Rules setup

4.2.3.1

Editing rules

4.2.3.2

Configuring zones

4.2.4

Network authentication

4.2.4.1

Zone authentication - Client configuration

4.2.4.1.1

Zone authentication - Server configuration

4.2.4.1.2

Establishing connection - detection

4.2.5

Logging

4.2.6

System integration

4.2.7

Web and email4.3

Web access protection

4.3.1

HTTP, HTTPs

4.3.1.1

Active mode for web browsers

4.3.1.1.1

URL address management

4.3.1.2

Email client protection

4.3.2

POP3, POP3S filter

4.3.2.1

IMAP, IMAPS protocol control

4.3.2.2

Integration with email clients

4.3.2.3

Email client protection configuration

4.3.2.3.1

Removing infiltrations

4.3.2.4

Antispam protection

4.3.3

Adding addresses to whitelist and blacklist

4.3.3.1

Marking messages as spam

4.3.3.2

Protocol filtering

4.3.4

Web and email clients

4.3.4.1

Excluded applications

4.3.4.2

Excluded IP addresses

4.3.4.3

Add IPv4 address

4.3.4.3.1

Add IPv6 address

4.3.4.3.2

SSL protocol checking

4.3.4.4

Certificates

4.3.4.4.1

Trusted certificates

4.3.4.4.1.1

Excluded certificates

4.3.4.4.1.2

Encrypted SSL communication

4.3.4.4.1.3

Web control4.4

Web control rules

4.4.1

Adding Web control rules

4.4.2

Group editor

4.4.3

Updating the program4.5

Update setup

4.5.1

Update profiles

4.5.1.1

Advanced update setup

4.5.1.2

Update mode

4.5.1.2.1

Proxy server

4.5.1.2.2

Connecting to the LAN

4.5.1.2.3

Creating update copies - Mirror

4.5.1.2.4

Updating from the Mirror

4.5.1.2.4.1

Troubleshooting Mirror update problems

4.5.1.2.4.2

Update rollback

4.5.1.3

How to create update tasks

4.5.2

Tools4.6

Log files

4.6.1

Log maintenance

4.6.1.1

Scheduler

4.6.2

Creating new tasks

4.6.2.1

Protection statistics

4.6.3

Watch activity

4.6.4

ESET SysInspector

4.6.5

ESET Live Grid

4.6.6

Suspicious files

4.6.6.1

Running processes

4.6.7

Network connections

4.6.8

Quarantine

4.6.9

Submission of files for analysis

4.6.10

Alerts and notifications

4.6.11

Message format

4.6.11.1

System updates

4.6.12

Diagnostics

4.6.13

Licenses

4.6.14

Remote administration

4.6.15

User interface4.7

Graphics

4.7.1

Alerts and notifications

4.7.2

Advanced setup

4.7.2.1

Hidden notification windows

4.7.3

Access setup

4.7.4

Program menu

4.7.5

Context menu

4.7.6

Presentation mode

4.7.7

Advanced user

5.

Proxy server setup5.1

Import and export settings5.2

Keyboard shortcuts5.3

Command Line5.4

ESET SysInspector5.5

Introduction to ESET SysInspector

5.5.1

Starting ESET SysInspector

5.5.1.1

User Interface and application usage

5.5.2

Program Controls

5.5.2.1

Navigating in ESET SysInspector

5.5.2.2

Keyboard shortcuts

5.5.2.2.1

Compare

5.5.2.3

Command line parameters

5.5.3

Service Script

5.5.4

Generating Service script

5.5.4.1

Structure of the Service script

5.5.4.2

Executing Service scripts

5.5.4.3

FAQ 5.5.5

ESET SysInspector as part of ESET Endpoint

Security

5.5.6

ESET SysRescue5.6

Minimum requirements

5.6.1

How to create rescue CD

5.6.2

Target selection

5.6.3

Settings

5.6.4

Folders

5.6.4.1

ESET Antivirus

5.6.4.2

Advanced settings

5.6.4.3

Internet protocol

5.6.4.4

Bootable USB device

5.6.4.5

Burn

5.6.4.6

Working with ESET SysRescue

5.6.5

Using ESET SysRescue

5.6.5.1

Glossary

6.

Types of infiltration6.1

Viruses

Worms 6.1.2

Trojans

6.1.3

Rootkits

6.1.4

Adware

6.1.5

Spyware

6.1.6

Potentially unsafe applications

6.1.7

Potentially unwanted applications

6.1.8

Types of remote attacks6.2

DoS attacks

6.2.1

DNS Poisoning

6.2.2

Worm attacks

6.2.3

Port scanning

6.2.4

TCP desynchronization

6.2.5

SMB Relay

6.2.6

ICMP attacks

6.2.7

Email6.3

Advertisements

6.3.1

Hoaxes

6.3.2

Phishing

6.3.3

Recognizing spam scams

6.3.4 Rules

6.3.4.1

Whitelist

6.3.4.2

Blacklist

6.3.4.3

Server-side control

6.3.4.4

5

1. ESET Endpoint SecurityESET Endpoint Security represents a new approach to truly integrated computer security. The most recent version of

the ThreatSense® scanning engine, combined with our custom Personal firewall and Antispam module, utilizes speed

and precision to keep your computer safe. The result is an intelligent system that is constantly on alert for attacks and

malicious software endangering your computer.

ESET Endpoint Security is a complete security solution produced from our long-term effort to combine maximum

protection and a minimal system footprint. The advanced technologies, based on artificial intelligence, are capable of

proactively eliminating infiltration by viruses, spyware, trojan horses, worms, adware, rootkits, and other Internet-

borne attacks without hindering system performance or disrupting your computer.

ESET Endpoint Security is primarily designed for use on workstations in a small business/enterprise environment. It can

be used with ESET Remote Administrator, allowing you to easily manage any number of client workstations, apply

policies and rules, monitor detections and remotely configure from any networked computer.

1.1 System requirementsFor seamless operation of ESET Endpoint Security, the system should meet the following hardware and software

requirements:

Microsoft® Windows® 2000, XP

400 MHz 32-bit (x86) / 64-bit (x64)

128MB RAM of system memory

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