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ENVIRONMENTAL SOCIAL ECONOMIC GOVERNANCE TOP 5 ISSUES TOP 10 ISSUES Citizens of the World 2019 Corporate Sustainability Report 4 

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Fly

Governance

Ethics

Community

Policies

People

Objectives

Relief

Aid Noise

Biodiversity

Carbon

Footprint

Compliance

Economics

Safety

Responsible

Outreach

Impact

Green

Emissions

Waste

Environment

Children

Fundraising

Employment

Donate

Help

Customers

Culture

Citizenry

Global

Sustainable

Canada

TravelCITIZENS OF THE

WORLD fiflfififi fi fiflfiflfl 2

3 President"s Message

4 Introduction

5 1) Safety

Safety First and Last

Safety in Practice

Performance and Goals

Moving Forward

11 2) Environment

The Environment

1) Energy and Emissions

2) Aircraft Noise

3) Waste

4) Supply Chain

Environmental Sponsorships

Moving Forward

18 3) Employees

The Workplace

Employment Equity Plan

Collective Agreements

Commitment to Health and Wellness

Promoting Talent From Within

An Open Dialogue

Looking Forward

24 4) Community

The Community

Humanitarian Relief

Moving Forward

32 Conclusion

33 GRI Tables

44 Annex

3

CITIZENS OF THE WORLD

AIR CANADA'S CORPORATE SUSTAINABILITY REPORT 2011

early every minute of every day, an

Air Canada plane

is taking off somewhere. This means that more than 1,300 times a day, in over 180 locations around the world, Air

Canada is making

an impact, on people, the environment, the economy and the broader community in which it operates. This presents the company and its employees with a unique opportunity to make a positive difference and it is our commitment to ensure we do so. Our business strategy strives to balance economic, environmental and social considerations. It is quite simple; we believe that a company that considers environmental and social issues in its business decisions, will make better business decisions. It is the way forward for us to create a more robust enterprise that attracts and retains talented employees and delivers value to our shareholders.

Our commitment to conducting ourselves

as a responsible corporate citizen is not new.

Throughout our history there have been many

examples of Air Canada giving back to the community, providing humanitarian relief and supporting its employees in their efforts to support causes dear to their hearts. The publication of a stand-alone report focused on our corporate sustainability initiatives, however, is new and I am proud to introduce our first

Corporate Sustainability Report.

Our Mission:

Connecting Canada

and the World

Contribution

to the Canadian economy

According to a

recent independent study for the

National Airlines

Council of Canada,

the air transport industry directly generated $6.5 billion of Canada's

GDP in 2009. The

total GDP impact of the industry is estimated at $12 billion and once the aggregate economic impact is taken into account, the impact exceeds $35 billion in GDP. Air Canada's own contribution is estimated at slightly more than

50 percent of all

aviation activity in

Canada, including

that of foreign airlines operating here.

The process of putting together our first

report has been extremely instructive to us.

It is both a source of pride, as we capture the

many initiatives taking place in all corners of the organization in one place, and a source of inspiration as we gain insight into areas for improvement and new opportunities to make a difference.

We believe disclosure is an important tool

to evaluate how we are managing the environmental and social factors in our business. We hope that the report will provide an opportunity for all of our stakeholders to better understand our commitment to sustainable business practices and for us to better understand the issues that matter to our stakeholders.

On that note, we invite your constructive

feedback on this report at sustainability. viabilite@aircanada.com and look forward to building on the foundation of our first report in years to come. We have put in place more effective management processes to oversee our activities and enable us to report back to you in greater detail and depth in the future.

Thank you for your interest and your support as

we strive to continue to be responsible

Calin Rovinescu

4

CITIZENS OF THE WORLD

AIR CANADA'S CORPORATE SUSTAINABILITY REPORT 2011

Employees

We aim to create a healthy and

rewarding work environment where everyone can excel and realize their full potential within the extremely competitive and complex business environment we work in. We recognize the contribution each employee makes to the success of our business and the critical role employees play in our sustainability initiatives. We seek to inspire, encourage and challenge our employees to be the best in all that they do.

Broader community

We are committed to contributing

to the communities in which we operate. We realize this commitment as a company and as individuals acting with support of the company. We seek to make a difference by using our core business offering, the ability to connect people, places and things, the care and dedication of our employees in terms of their time as well as offering nancial support. ur rst Corporate Sustainability Report is inspired by the best practices promoted by the Global Reporting Initiative (GRI). The GRI provides us with a helpful framework for disclosure and tools to manage and measure our sustainability initiatives.

We are committed to transparent reporting to our stakeholders and nurturing a culture of continuous improvement within our

organization. We intend to move towards more detailed disclosure and closer alignment with the GRI in each future report.

We have organized this report, and our sustainability program, around four pillars; safety, the environment, employees and the

broader community. Per the GRI guidelines, we have done so because we believe that these are the areas in which we have the

greatest responsibility and opportunity. We also believe that these are the issues that matter most to our stakeholders. We look

forward to exploring these issues with our stakeholders in the course of our engagement activities in the years ahead.

fl

Safety

Safety is the foremost consideration

in all that we do. The safety of our customers, of our employees and of those in communities where we y is always our prime focus. Throughout its history Air

Canada

has been an innovator with respect to new safety technology and procedures and we are committed to remaining at the forefront of advances in safety.quotesdbs_dbs14.pdfusesText_20