improvements to the scripting and presentation of messages were made video was prepared for comparison with a group safety briefing video currently in use Frances Wokes, Chief, Cabin Safety Standards, Civil Aviation, Transport
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improvements to the scripting and presentation of messages were made video was prepared for comparison with a group safety briefing video currently in use Frances Wokes, Chief, Cabin Safety Standards, Civil Aviation, Transport
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TP 13973E
Improving the Effectiveness of Aircraft
Cabin Safety Briefings
Prepared for
Transportation Development Centre
Transport Canada
byBehavioural Team, A Corporation
andRutenberg Design Incorporated
October 2002
TP 13973E
Improving the Effectiveness of Aircraft
Cabin Safety Briefings
byBen Barkow
Behavioural Team, A Corporation
andUwe Rutenberg
Rutenberg Design Incorporated
October 2002
- ii - BTEAM/RDI This report reflects the views of the authors and not necessarily those of the Transportation Development Centre of Transport Canada. The Transportation Development Centre does not endorse products or manufacturers. Trade or manufacturers' names appear in this report only because they are essential to its objectives. Un sommaire français se trouve avant la table des matières.Transport Canada
Transports
Canada
PUBLICATION DATA FORM
1. Transport Canada Publication No.
TP 13973E
2. Project No.
96523. Recipient's Catalogue No.
4. Title and Subtitle
5. Publication Date
September 2002
6. Performing Organization Document No.
7. Author(s)
Ben Barkow and Uwe Rutenberg
8. Transport Canada File No.
D2450-103-127
9. Performing Organization Name and Address 10. PWGSC File No. XSD-9-00527
11. PWGSC or Transport Canada Contract No.
T8200-9-9522/001/XSD
12. Sponsoring Agency Name and Address 13. Type of Publication and Period Covered
Final14. Project Officer
B. Jamieson Smith
15. Supplementary Notes (Funding programs, titles of related publications, etc.)
16. Abstract
17. Key Words
Aircraft cabin safety briefing, group briefing,
individual briefing, sensory impairment, comprehension test, ergonomic requirements, cabin safety video18. Distribution Statement
Limited number of copies available from the
Transportation Development Centre
19. Security Classification (of this publication)
Unclassified
20. Security Classification (of this page)
Unclassified 21. Declassification (date)
22. No. of
Pages xii, 28, apps23. Price
Shipping/
Handling
CDT/TDC 79-005
Rev. 96
iii Improving the Effectiveness of Aircraft Cabin Safety Briefings Behavioural Team, A Corporation Rutenberg Design Incorporated75 Kenwood Avenue 27 Sable Drive
Toronto, Ontario Stittsville, Ontario
Canada M6C 2S1 Canada K2S 1W8
Transportation Development Centre (TDC)
800 René Lévesque Blvd. West
Suite 600
Montreal, Quebec
H3B 1X9
The objective of this study was to improve the effectiveness of aircraft cabin safety briefings for all passengers,
including those with sensory and cognitive disabilities. Working with Transport Canada regulatory authorities, and
with the cooperation of Air Canada, efforts were directed at a single group-delivery approach for all passengers,
supplemented by improved individual briefings.First, the human factors requirements of passengers with communication limitations were identified. Then
improvements to the scripting and presentation of messages were made. Using the improved materials, a test
video was prepared for comparison with a group safety briefing video currently in use. The test video used the
visuals of the Air Canada Airbus A340 video with a different narration and full-screen text that recapitulated the
narration.Comprehension tests were conducted with a sample of 32 participants, using quantitative assessments of recall
following exposure. Each participant was shown only one of the videos. These tests showed substantial
improvements for the test video. Comprehension rates for impaired as well as non-impaired passengers rose
appreciably.Deaf Hard of Blind Cognitively Not
Hearing Impaired Impaired
Improvement over 103% 89% 57% 136% 45% existing video briefingTransports Canada
Transport
Canada
FORMULE DE DONNÉES POUR PUBLICATION
1. N o de la publication de Transports CanadaTP 13973E
2. N o de l'étude 96523. N o de catalogue du destinataire