[PDF] [PDF] it service management in the academic curriculum - PACIS

literature on ITSM education in general or ITSM certification in particular Although ITSM Management Foundation Certificate in 2007 and in the next year we participated in the pilot exam of ITIL V3 Basis Zertifizierung: Addison- Wesley

[PDF] it service management in the academic curriculum - PACIS

literature on ITSM education in general or ITSM certification in particular Although ITSM Management Foundation Certificate in 2007 and in the next year we participated in the pilot exam of ITIL V3 Basis Zertifizierung: Addison- Wesley

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