Bilingual Customer Service Representative Markham, Ontario Smucker Foods of Canada Corp is a subsidiary of The J M Smucker Company For more than
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BilingualCustomerServiceRepresentative
Markham,Ontario
POSITIONSUMMARY
ESSENTIALJOBFUNCTIONS
customerorderrequests.TradeandNonͲTradeDeductionManagement.
ValidateandcleardeductionsincludingTradedeductionsclearing,engagecustomers,brokersandsaleswhererequiredtoresolvediscrepancies. Monitorperformancemetricsforordersanddeductions.
UpdatepricingasitrelatestoCreditNotes.
Supplycustomerspecificservicereportsandanalysisasrequired. Performanalysisontargetcustomerstoimprovecustomerperformancemetrics(invoiceaccuracy,onͲtimedeliveryandcasefillrates).