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Troubleshoot and

Optimize Windows 8

Inside Out

Mike Halsey

Published with the authorization of Microsoft Corporation by:

O'Reilly Media, Inc.

1005 Gravenstein Highway North

Sebastopol, California 95472

Copyright © 2012 by Mike Halsey

All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the written permission of the publisher.

ISBN: 978-0-7356-7080-8

1 2 3 4 5 6 7 8 9 QG 6 5 4 3 2 1

Printed and bound in the United States of America. Microsoft Press books are available through booksellers and distributors worldwide. If you need support related to this book, email Microsoft Press Book Support at mspinput@microsoft.com.

Please tell us what you think of this book at

Microsoft and the trademarks listed at

are trademarks of the Microsoft group of companies. All other marks are property of their respective owners. The example companies, organizations, products, domain names, email addresses, logos, organization, product, domain name, email address, logo, person, place, or event is intended or should be inferred. This book expresses the author's views and opinions. The information contained in this book is provided without any express, statutory, or implied warranties. Neither the authors, O'Reilly Media, Inc., Microsoft Corporation, nor its resellers, or distributors will be held liable for any damages caused or alleged to be caused either directly or indirectly by this book. Acquisitions and Developmental Editor: Kenyon Brown

Production Editor: Holly Bauer

Editorial Production: Octal Publishing, Inc.

Technical Reviewer: Todd Meister

Copyeditor: Bob Russell, Octal Publishing, Inc.

Indexer: Angela Howard

Cover Design:

Cover Composition:

Zyg Group, LLC

Illustrator: Rebecca Demarest

iii

Contents at a Glance

Chapter 14

Easy Ways to Repair Windows 8

...........237

Part 3: Using Advanced Technical Fixes

Chapter 15

Understanding Windows 8

................281

Chapter 16

Advanced Windows 8

Troubleshooting Tips

28
9

Chapter 17

Troubleshooting Windows 8

Problems in Your Home or Workplace

3 05

Chapter 18

Troubleshooting Windows 8 Startup

325

Chapter 19

Using Windows 8 Advanced

Diagnostic

Tools .........................337

Chapter 20

Using Advanced Repair Methods

..........359

Chapter 21

Demystifying Windows 8 Problems

3 85

Chapter 22

Utilizing Remote Help

4 01

Chapter 23

Finding More Help and Support

...........41 9

Chapter 24

Diagnosing Hardware Problems

42
9

Chapter 25

Troubleshooting a Windows 8 Installation

4 47

Part 1: Preventing Pr oblems

Chapter 1

Finding Your Way Around Windows 8

........3

Chapter 2

Repairing Windows 8 in 30 Minutes

or Less ..................................13

Chapter 3

Preventing Problems Before They Occur

.....27

Chapter 4

Using the Basic Windows Utilities

...........45

Chapter 5

Optimizing Windows 8 Security

............63

Chapter 6

Optimizing Backup and Restore

............81

Chapter 7

Performing Maintenance on Windows 8

....10 3

Chapter 8

Managing Users in Windows 8

115

Chapter 9

Managing Hardware

131

Chapter 10

Working in a Virtual Environment

.........143

Part 2: Applying Easy Technical Fixes

Chapter 11

Dealing with Windows 8 Annoyances

......171

Chapter 12

Managing Application Compatibility

205
C hapter 13

Responding to Viruses, Malware,

and Other Threats .......................215 iv Co ntents at a Glance

Part 5: Using Advanced Utilities

Chapter 33

Using Advanced Windows 8

Diagnostic

Tools .........................555

Chapter 34

Exploring Windows 8 Firewall In-Depth

59
9

Chapter 35

Making Changes to the Registry

...........615

Part 6: Appendices

Appendix A

Windows 8 Editions and Features

by

Edition

62
9

Appendix B

Windows 8 Keyboard Shortcuts

...........635

Glossary

................................... 6 39

Part 4: Disaster Recovery

Chapter 26

Recovering Encrypted Data

4 61

Chapter 27

Using Windows Data Recovery Tools

4 69

Chapter 28

Restoring Windows from Another PC

4 81

Chapter 29

Using Linux to Rescue Your

Windows

System

........................491

Chapter 30

Using Third-Party Rescue Tools

and

Services

5 05

Chapter 31

Working Safely with Windows 8

Encryption

..............................513

Chapter 32

Applying Best Practices to Windows 8

535
v

Table of Contents

What do you think of this book? We want to hear from you!

Microsoft is interested in hearing your feedback so we can continually improve our books and learning

resources for you To participate in a brief online survey, please visit: microsoft.com/learning/booksurvey Introduction ...................................................................xix

Features and Conventions Used In This Book

.......................................x xi

Acknowledgments

xiv

Part 1: Pr eventing Problems

Chapter 1: Finding Your Way Around Windows 8 .............................3 Finding the Desktop ..............................................................3 U sing the New Charms U sing the Taskbar ....................................6 F inding the Full Control Panel F inding the Computer Management and Administrative Tools 8 S earching in Windows 8 S ummary Chapter 2: Repairing Windows 8 in 30 Minutes or Less .......................13 What Can Often Go Wrong with Windows.........................................15 W hat to Look for F ixing Common Startup Problems 17 F ixing Common Security Problems 21
R efreshing Windows 8 22
S ummary Chapter 3: Preventing Problems Before They Occur..........................27 Upgrading or Performing a Clean Install...........................................29 H ow to Clean Install Windows 8 to Prevent Problems ..........................29 U pgrading to Windows 8 from XP, Vista, or Windows 7 ........................31 vi Ta ble of Contents How Big Should Partitions Be? ...................................................32 W hat to Do When Windows 8 Is Installed U seful Windows 8 Settings to Change M anaging Startup Programs M oving Your Files Away from Windows 39
B acking Up Windows 8 S ummary Chapter 4: Using the Basic Windows Utilities................................45 Windows 8 Utilities .............................................................45 R efresh W indows Update D esktop Utilities T he Action Center W

indows 8 Automatic Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . 50

Action Center Settings

W hat Can You Do in the Action Center? ......................................51 W indows Update C ontrolling Windows Update Through Group Policy ...........................54 W indows Firewall W indows Defender 57
L egacy Program Compatibility 59
T he Program Compatibility Assistant 60
S ummary Chapter 5: Optimizing Windows 8 Security .................................63 Security, Windows XP, and Virtualization ..........................................64 W indows 8 and Antivirus Software T urning Windows Defender Off A

VG Anti-Virus FREE

T rend Micro Titanium Internet Security 68
K aspersky Internet Security M icrosoft Windows Malicious Software Removal Tool 68
U ser Account Control 68
B itLocker and BitLocker To Go M ethod 1: Encrypting a Hard Disk or Partition with Hardware Support 71
M ethod 2: Encrypting a Hard Disk or Partition without Hardware Supportquotesdbs_dbs17.pdfusesText_23