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Window & Patio Door Limited Warranty

OUR WARRANTY TO YOU...

JELD-WEN

Products

1 are designed to create lasting value for your home. This warranty is ef fective for all JELD-WEN window and patio door Products (except United Collection p roducts) manufactured on or after

February 1, 2014

for use in the United States and Canada. Any previous warranties will continue to apply to products manufactured by JELD-WEN prior to this date. For addit ional information, including care and maintenance instructions, installation instructions, and previo us warranties, refer to www.jeld-wen.com or www.jeld-wen.ca.

WHAT THIS WARRANTY COVERS

Except as set forth in the Special Coverages section below, we warrant that if your JELD-WEN Product exhibits a defect

in material or workmanship within the time periods from the date of manu facture as speci?ed below, we will, at our option, repair, replace or refund the purchase price of the Product or component part.

Skilled labor

2 (where deemed necessary by us) to repair or replace any component is provided as spec i?ed below.

Wood &

Clad Wood VinylAluminum

(except

Summit)Summit

Aluminum

Basic Product Coverage

Owner-Occupied

Single-Family Residence20 yearsas long as

you own and occupy your residence 10 years1 year

Basic Product Coverage

Commercial

(Other than Owner-Occupied Single-Family

Residence)

20 years10 years2 years1 year

Skilled Labor

2

Coverage2 years2 years1 yearNo coverage

Transferability

- this length of coverage applies if you sell your residence or it becomes occupied by other than the original owner10 years10 yearsNon- transferableNon- transferable Special Coverages (Applies to both Owner-Occupied and Commercial) The following Special Coverages apply to special product features and op tions; not all options are available on all products or in all regions.

Glass OptionsCoverageNotes

Triple-Glazed Glass Units20 yearsIncludes the glass panes and the insulating seal.

ImpactGard

Glass Units 10 years

Special Glazings5 yearsIncludes laminated glass units other than ImpactGard, and glass options not listed in our product literature, e.g., leaded or decorative glass.

Blinds/Shades Between the

Glass 10 yearsIncludes the seal, external control mechanism, and operation of the shade/blind.

Spontaneous Glass

Breakage 1 yearApplies to sealed glass units installed in windows and patio doors. Laminated glass and special glazings are excluded. Coverage includes replacement glass and skilled labor

2 necessary to replace the glass for one year. (Spontaneous breakage occurs when the glass develops a crack without sign of impact.)

Accidental Glass BreakageSame as the

Basic Product

Coverage

above (Owner-

Occupied or

Commercial)Applies to vinyl Products ordered with the "RS" glass package.Not covered: damage attributable to acts of nature (e.g. ?re, hurricane, etc.), civil disorder, building settling, structural failures of walls or foundations or improper installation, construction job-site mishaps, storage, or handling. Special glazings and ImpactGard glass are not covered by this glass breakage warranty.

Continued on next page

Continued on next page

Special Coverages (continued)

Finish Options CoverageNotes

Clad Finish on Wood

ProductsKynar

: 20 years

Polyester:10 years

Anodized: 5 yearsCoverage is for peeling, checking, cracking, or exhibiting excessive chalk, fade or color change

3 .Clad products and products ?nished with factory applied Select Finish Exterior Finish TM installed within one mile of a salt-water source (for example, an ocean or salt lake) or other corrosive environment require additional and speci?c maintenance requirements. Refer to our full care and maintenance instructions.Factory applied Select Finish TM

Exterior Finish

on Wood Products10 years; 5 years at

100%, 50% thereafterCoverage is for failure of adhesion, peeling, checking, ?aking, cracking, or blistering.

5 yearsCoverage is for exhibiting excessive chalk, fade or color change

3

Factory Interior Finish on

Wood Products1 yearCoverage is for peeling, checking, or cracking. Should the factory inter ior ?nish be proven defective within this time period, we will at our option, repl

ace or re?nish the component or product, or offer a re?nish credit up to $50 per opening for windows or $100 per opening for patio doors. This coverage a

pplies to factory-applied ?nish coat options only; standard factory-applied primer is not a ?nish coat.

Colored Exterior and

Laminated Interior on

Vinyl Products 10 yearsCoverage is for peeling, blistering, or ?aking, and excessive color c hange 3 . This coverage does not extend to discoloration, polish, surface damage, or al teration caused by the use of natural or chemical solvents or an environmental fa ctor causing such damage.

Other Special CoveragesCoverageNotes

AuraLast Protection for

Wood ProductsOwner-Occupied

Single-Family

Residence: as long as

you own and occupy your residenceCoverage is for wood decay and/or termite damage in pine wood components . Warranty coverage outside Canada, the contiguous 48 states and Alaska is contingent upon approval from the JELD-WEN Customer Care Department. Please contact us.

Commercial: 20 years

Custom Fiberglass Door

SlabsAs long as you own

and occupy your residence

Factory Pre?nish on

Custom Fiberglass Doors 5 yearsShould the factory pre?nish be proven defective, we will at our optio n re?nish the door or pay up to $350.00 per opening to the current owner. Electric Operators1 yearCoverage includes replacement parts and skilled labor necessary to repla ce the operator for one year.

Retractable Roll Screens 5 years

Accidental Screen

DamageSame as the Basic

Product Coverage

above (Owner-

Occupied or

Commercial)Applies to Bravo, Primo and Ipex Replacement window and patio door produ ct lines. Not covered: damage attributable to acts of nature (e.g. ?re,

hurricane, etc.), civil disorder, building settling, structural failures of walls or foundations or improper installation, construction job-site mishaps, storage, or han

dling.

HOW TO GET ASSISTANCE

If you have a problem with your JELD-WEN Product, contact the dealer/dis tributor or contractor from whom you purchased your product or contact us directly: In the United States:In Eastern Canada: In Western Canada:In Ontario Canada:

Mail:JELD-WEN Customer Care

Attn: Warranty Claims

P.O. Box 1329

Klamath Falls, OR 97601JELD-WEN Service Department 90, rue IndustrielleSaint-Appollinaire, Quebec, Canada GOS 2EOJELD-WEN Service Department 550 Munroe AvenueWinnipeg, Manitoba, Canada R2K 4H3JELD-WEN Windows TorontoAttn: Warranty Claims90 Stone Ridge Road Vaughan, OntarioCanada L4H 3G9

Phone:888-JWHelpU 888-594-3578800-463-1930888-945-5627204-668-8230800-440-2714905-265-5700

Web:www.jeld-wen.com/contact-us

Product Purchase Date: _________________________

Order Number: ________________________________

WHAT THIS WARRANTY DOES NOT COVER

JELD-WEN is not liable for damage, product failure or poor product performance due to:

Normal wear and tear, including normal wear and

tear of weatherstrip; natural weathering of surfaces. Variance in color or texture of natural wood parts, and natural tarnishing of copper cladding are not considered defects.

Normal wear and tear to hardware and naturally

occurring changes to hardware ?nishes (e.g., corrosion or tarnishing). Exposure to chemicals (e.g. brick wash) or a harsh environment (e.g. salt spray or airborne pollutants) unless otherwise stated above. Misuse, abuse or failure to properly ?nish and provide maintenance. Alteration or modi?cation of the Product (e.g. customer applied tints or ?lms, paint ?nishes, security systems). Any cause beyond the reasonable control of JELD-WEN (e.g. ?re, ?ood, earthquake, other acts of nature, and acts of third parties outside of our control). Failure to provide an adequate overhang for ?berglass doors; damage caused by extreme temperature buildup where storm doors are present. For general guidelines, see our "Appropriate Protection for Exterior Doors" in our product literature or at www.jeld-wen.com/ resources; for speci?c information pertaining to your structure, consult your contractor or other building professional. Improper installation not in conformance with JELD- WEN installation instructions (note: see www.jeld-wen. com for current installation instructions); operational problems and problems related to water and/or air in?ltration/leaking as a result of improper installation or ?aws in building design or construction. Installation into a condition that exceeds product design standards and/or certi?ed performance speci?cations and/or is not in compliance with building codes.Extreme arti?cial temperature buildup or exposure (e.g., where storm doors/windows are present). Hardware or inserts that are not provided by us, such as locksets, door handles, strikes, etc. Condensation or damage as a result of condensation (Note: unless due to insulating glass failure, most condensation problems are related to excessive humidity levels in a structure. Contact a heating/air conditioning specialist for help).quotesdbs_dbs7.pdfusesText_13