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Resilience, investment

& innovation

AA plc

OUR INVESTMENT CASE

We have strong

fundamentals upon which to build a better

AA and deliver

sustainable returns.

A highly trusted

commercial brand

Opportunity for digital transformation

P17 13m personal members and business customers P26

High barriers

to entry

Market leadership

P6

Strong cash generation

Excellent standards of service delivery

P17

AA plc1

Our Business

Financial Statements

Our Performance

FINANCIAL HIGHLIGHTS

Trading EBITDA

1

£341m

2018: £391m

Profit after tax

Operating profit

£219m

2018: £307m

Basic EPS

6.9p

2018: 18.2p

Net decrease in cash and cash

equivalents (£34m)

2018: (£61m)

Interest cover

2 2.6x

2018: 2.8x

Adjusted basic EPS

1 14.9p

2018: 21.8p

Total announced dividend per share

2p

2018: 5p

CONTENTS

2The road ahead

4 C hairman"s statement 6

At-a-glance

7 O ur business model 10 M arket context 14 C hief Executive Officer"s review 17 O ur strategy 24
K ey performance indicators 26
O ur performance 28
S egmental reporting 29
F inancial review 33
Ri sk management 36
G oing the extra mile 38
E ngaging with stakeholders 39

GOVERNANCE REPORT

52Ch airman"s governance overview53

G overnance Report 54
B oard of Directors 56E
xecutive Committee 58
R oles and responsibilities 59
O ur Board in 2019 and beyond 60
B oard evaluation, induction and training 61
O ur governance structure 62
I nvestor relations 64
Nom ination Committee Report 66
Ri sk Committee Report 68
A udit Committee Report 72
D irectors" Remuneration Report 85

Directors" Report

FINANCIAL STATEMENTS

90 In dependent Auditors" Report96

C onsolidated income statement 96
C onsolidated statement of comprehensive income 97
C onsolidated statement of financial position 98
C onsolidated statement of changes in equity 99
C onsolidated statement of cash flows 100
No tes to the consolidated financial statements 136
C ompany statement of financial position 136
C ompany statement of changes in equity 137
No tes to the Company financial statements 139
Sh areholder information

Making Britain"s

driving life better Since its inception in 1905, the AA has innovated and been at the forefront of providing the UK motorist with a reliable, trusted, premium roadside assistance service. From its beginnings as a membership organisation for motoring enthusiasts, the AA today continues to be the market leader in the roadside assistance market with a strong and growing insurance business. Under our new strategy, we are making the investments required to reposition the business as a digital led membership organisation capable of delivering exciting products and services that truly make Britain"s driving life better.

1 No n-GAAP measures explained on pages 28, 30, 106 and 107.

2 S ee page 30.

2AA plc2AA plc

people P17 and the best

THE ROAD AHEAD

P14

The right plan for

today HIGH

PERFORMANCE

CULTURE

SERVICE,

INNOVATION

AND DATA

AT THE HEART

OF THE AA

INSURANCE

OPERATIONAL

& SERVICE

EXCELLENCE

ROADSIDE

AA plc3

Our Business

Financial Statements

Our Performance

AA plc

3

Our Business

Our Performance

people

Putting service,

innovation and data at the heart of the AA. P17 to secure our future

4AA plc

CHAIRMAN"S STATEMENT

John Leach .

AA plc5

Our Business

Financial Statements

Our Performance

Governance

Shareholder engagement

Dividend

Our Values

The way forward

John Leach

Solid operational

performance across Roadside and Insurance

6AA plc

ATAGLANCE

RoadsideInsurance

P26

Valua20019

3 30

TRADING REVENUE

2£m0TRADING REVENUE 2£m0TRADING EBITDA 2£m0TRADING EBITDA before Head Office

costs (£m 0 Roadside AssistanceInsuranceDriving ServicesInsurance ServicesInsurance Underwriting

Trading revenue

Personal members

3.21m

2018: 3.29m

Business customers

9.8m

2018: 9.9m

Driving instructors

2,412

2018: 2,742

DriveTech police contracts

12

2018: 11

Trading revenue

£138m

2018: £145m

Trading EBITDA

£58m

2018: £71m

Insurance policies

1.6mquotesdbs_dbs8.pdfusesText_14