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Figure 45 Call Center Incoming Calls Report – Inbound Calls To Call Center Pie Chart This is the number of outbound ACD calls made by the agent(s) Only

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In Preview Mode, the agent will view the customer information and manually initiatethe outbound call The agents/group of agents can be associated on specific

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[PDF] [PDF] Call Center Reports Guide - Verizon

[PDF] Call Center Reports Guide - Verizon

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