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In Preview Mode, the agent will view the customer information and manually initiatethe outbound call The agents/group of agents can be associated on specific

agents employed at the call center due to retirement It is an outbound call placed by an agent It is the average time spent by a customer service agent

[PDF] SOLUCION CALL CENTER - Cosmos Call Center

In Preview Mode, the agent will view the customer information and manually initiatethe outbound call The agents/group of agents can be associated on specific

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Blending inbound with outbound agent is referring to the same information— regardless self-serve is now both more efficient and better customer service

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[PDF] SOLUCION CALL CENTER - Cosmos Call Center

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