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Beginning a Life in Australia
Welcome to Australia
DSS1690.12.15
Edition date: 2016
Call 131 450
2 Disclaimer: While the Department of Social Services and its contributors have attempted to ensure that the material in this booklet is accurate at the time of release, the booklet covers a range of matters that are subject to regular change. No liability for negligence or otherwise is assumed by the Department or its contributors should anyone suffer a loss or damage as a result of relying on the information given in the booklet. constitute endorsement of the information at those sites or any associated organisation, product or service. The Department of Social Services accepts no responsibility for the accuracy, completeness or currency of material contained on any external website that is referred to in this booklet.ISBN 978-1-925318-13-5
Copyright notice
This document, Beginning a Life in Australia, is licensed under the Creative CommonsAttribution 4.0 International Licence
Licence URL: creativecommons.org/licenses/by/4.0/legalcode Please attribute: © Commonwealth of Australia (Department of Social Services) 2016Notice:
1. If you create a derivative of this document, the Department of Social Services requests
that the following notice be placed on your derivative: Based on Commonwealth ofAustralia (Department of Social Services) data.
2. Inquiries regarding this licence or any other use of this document are welcome. Please
contact: Branch Manager, Communication and Media Branch, Department of Social Services. Phone: 1300 653 227. Email: communications@dss.gov.au Notice identifying other material or rights in this publication:1. Australian Commonwealth Coat of Arms not Licensed under Creative Commons,
see www.itsanhonour.gov.au/coat-arms/index.cfm2. Certain images and photographs (as marked) not licensed under Creative
Commons
Call 131 450
3Foreword
The Beginning a Life in Australia booklet (BaLIA) is produced by the Department of Social Services (DSS) and is published online at www.dss.gov.au/our-responsibilities/settlement- services/beginning-a-life-in-australia You should view the booklet on a computer or other device, as it contains many links to websites. If you click on the blue underlined text, it will take you to the site or link. The full web address is also provided if you are using a printed version of BaLIA. If you need an interpreter, ring the Translating and Interpreting Service (TIS National) on131 450. See also Chapter 3, English Language for more information. Translations of BaLIA
are available on our website at www.dss.gov.au/our-responsibilities/settlement- services/beginning-a-life-in-australia The booklet provides information on the following topics:1. What to do soon after arrival
2. Get Help
3. English Language
4. Education and Training
5. Employment
6. Australian Law
7. Housing
8. Transport
9. Health and Wellbeing
10. Your Family
11. Money
12. Civic Participation
Comments or suggestions about the Beginning a Life in Australia booklet can be provided by completing the online feedback form at www.dss.gov.au/contact/feedback-compliments- complaints-and-enquiriesCall 131 450
4Table of Contents
Foreword .................................................................................................................................. 3
Table of Contents .................................................................................................................... 4
Introduction ............................................................................................................................ 12
1 What to do soon after arrival ............................................................................................... 13
In this section ...................................................................................................................... 13
What you need to know ...................................................................................................... 13
.................................................................................................... 13
Telephones making calls ............................................................................................... 13
Telephone directories ...................................................................................................... 14
Time zones ...................................................................................................................... 14
Self-service ..................................................................................................................... 15
Apply for a tax file number .................................................................................................. 15
How to apply for a tax file number ................................................................................... 15
Enrol with Medicare ............................................................................................................ 16
How to enrol with Medicare ............................................................................................. 16
Contact Centrelink .............................................................................................................. 16
Contact the Health Undertaking Service ............................................................................. 17
Register for English language classes ................................................................................ 18
Enrol your child/children in a school ................................................................................... 18
.................................................................................................. 18
Open a bank account ......................................................................................................... 19
Find a family doctor ............................................................................................................ 20
Key Links ............................................................................................................................ 20
Checklist of things to do ..................................................................................................... 20
2 Get Help .............................................................................................................................. 21
In this section ...................................................................................................................... 21
Emergency services ........................................................................................................... 21
Police .............................................................................................................................. 21
Ambulance ...................................................................................................................... 22
Fire brigade ..................................................................................................................... 23
Natural disasters ............................................................................................................. 23
Other emergency numbers .............................................................................................. 24
Call 131 450
5Threat of Terrorism .......................................................................................................... 25
Settlement help ................................................................................................................... 25
Humanitarian Settlement Services .................................................................................. 26
Complex Case Support Program..................................................................................... 26
Settlement Service Grants ............................................................................................... 26
Support for Unaccompanied Humanitarian Minors .......................................................... 27
Settlement DVDs ............................................................................................................. 27
State and territory settlement help................................................................................... 28
Local government services .............................................................................................. 29
Ethnic and community organisations ............................................................................... 29
Help in a crisis .................................................................................................................... 30
Telephone crisis counselling ........................................................................................... 30
3 English Language ............................................................................................................... 32
In this section ...................................................................................................................... 32
Translating and Interpreting Service (TIS National) ............................................................ 32
Interpreting ...................................................................................................................... 32
Working for TIS National ................................................................................................. 33
Translation of your important documents ........................................................................ 33
.............................................................................................. 33Interpreter symbol ........................................................................................................... 33
Learning English ................................................................................................................. 34
The Adult Migrant English Program (AMEP) ................................................................... 34
Skills for Education and Employment (SEE) ................................................................... 35
4 Education and training ........................................................................................................ 36
In this section ...................................................................................................................... 36
Child care ........................................................................................................................... 36
AMEP child care .............................................................................................................. 37
Working in child care ....................................................................................................... 37
Playgroups.......................................................................................................................... 38
School and Preschool ......................................................................................................... 38
Enrolment ........................................................................................................................ 39
Non-English speaking school children ............................................................................. 39
Interpreters at schools ..................................................................................................... 39
Vocational Education and Training ..................................................................................... 40
Call 131 450
6National Training Complaints Hotline ................................................................................. 41
Universities ......................................................................................................................... 41
International student support ........................................................................................... 42
Recognition of qualifications and skills for education or training purposes ......................... 42
Student support payments .................................................................................................. 42
Student concession cards .................................................................................................. 43
Community short courses ................................................................................................... 43
5 Employment ........................................................................................................................ 44
In this section ...................................................................................................................... 44
Looking for work ................................................................................................................. 44
Centrelink ........................................................................................................................... 44
jobactive .......................................................................................................................... 45
Recognition of qualifications and skills ............................................................................... 46
Recognition of prior learning ........................................................................................... 46
Skills Assessment Authorities ......................................................................................... 47
Trades Recognition Australia skills recognition ............................................................ 47
Tertiary qualifications recognition .................................................................................... 48
Rights and protections in the workplace ............................................................................. 48
Minimum pay ................................................................................................................... 49
Conditions of employment ............................................................................................... 49
Rights to representation .................................................................................................. 49
Protection against discrimination ..................................................................................... 49
Other workplace rights .................................................................................................... 50
More information ............................................................................................................. 50
Health and safety in the workplace ..................................................................................... 50
Superannuation .................................................................................................................. 51
6 Australian law ..................................................................................................................... 52
In this section ...................................................................................................................... 52
Criminal offences ................................................................................................................ 52
Violence .............................................................................................................................. 53
Domestic and Family Violence and Sexual Assault ............................................................ 53
The legal age of consent .................................................................................................... 55
Rights of children ................................................................................................................ 55
Child protection ................................................................................................................... 56
Call 131 450
7Forced marriage ................................................................................................................. 56
Female reproductive health and rights ............................................................................... 57
Firearms and Knives ........................................................................................................... 59
Animals and Wildlife ........................................................................................................... 59
Smoking, drinking and drugs .............................................................................................. 60
Restrictions on plant or animal imports ............................................................................... 61
Other laws .......................................................................................................................... 61
Disputes with neighbours ................................................................................................ 62
Legal assistance ................................................................................................................. 62
7 Housing ............................................................................................................................... 64
In this section ...................................................................................................................... 64
Short term accommodation ................................................................................................ 64
Renting a private house or flat ............................................................................................ 64
Help with housing ............................................................................................................... 65
Public housing ................................................................................................................. 65
Housing support for homelessness ................................................................................. 66
Tenants' rights and responsibilities ..................................................................................... 67
Buying a house or flat ......................................................................................................... 68
Essential household services ............................................................................................. 68
Electricity and Gas .......................................................................................................... 69
Centrepay ........................................................................................................................ 69
Phones and internet ........................................................................................................ 69
Household Garbage collection and recycling ..................................................................... 70
Mail ..................................................................................................................................... 71
8 Transport ............................................................................................................................ 72
In this section ...................................................................................................................... 72
Public transport ................................................................................................................... 72
Taxi services ....................................................................................................................... 72
Cycling ................................................................................................................................ 73
Walking ............................................................................................................................... 73
Private vehicles .................................................................................................................. 73
............................................................................................................. 73
Laws applying to driving .................................................................................................. 74
Seatbelts and Child Restraints ........................................................................................ 75
Call 131 450
8Buying a car .................................................................................................................... 75
9 Health and Wellbeing .......................................................................................................... 77
In this section ...................................................................................................................... 77
Introduction ......................................................................................................................... 77
Medicare ............................................................................................................................. 77
Health Care Card ................................................................................................................ 78
Private health insurance ..................................................................................................... 79
Incentives ........................................................................................................................ 79
Medical assistance ............................................................................................................. 80
Finding a Family Doctor .................................................................................................. 80
Routine health concerns .................................................................................................. 80
Tuberculosis .................................................................................................................... 80
Specialists ....................................................................................................................... 81
...................................................................................... 81Medical emergencies ...................................................................................................... 81
Telephone health information and advice services.......................................................... 81
Ambulance costs ................................................................................................................ 81
Medicines ........................................................................................................................... 82
State and territory health services ...................................................................................... 82
Community health centres ............................................................................................... 82
Health services for families with young children .............................................................. 83
................................................................................................ 83Services for people from diverse backgrounds ............................................................... 83
Disability services ............................................................................................................... 83
Mental health services ........................................................................................................ 85
Torture and trauma counselling .......................................................................................... 86
Child safety and accident prevention .................................................................................. 86
Immunisation ...................................................................................................................... 86
Dental services ................................................................................................................... 87
Aged care services in Australia .......................................................................................... 87
Complaints about aged or health care services .................................................................. 88
Following a death ............................................................................................................... 89
10 Your Family ....................................................................................................................... 91
In this section ...................................................................................................................... 91
Call 131 450
9Marriage and other relationships ........................................................................................ 91
Services for young people .................................................................................................. 92
Parents ............................................................................................................................... 93
Child Support ...................................................................................................................... 94
Seniors ............................................................................................................................... 94
Finding relatives ................................................................................................................. 95
Your Family and Centrelink .................................................................................................... 96
In this section ...................................................................................................................... 96
Confirming your identity ...................................................................................................... 96
Help in other languages ...................................................................................................... 96
Information in other languages ........................................................................................ 96
Multilingual Phone Service .............................................................................................. 97
Interpreters ...................................................................................................................... 97
Translation of your documents ........................................................................................ 97
Multicultural Service Officers ........................................................................................... 97
Centrelink letters ............................................................................................................. 97
Help dealing with Centrelink ............................................................................................... 97
Centrelink waiting periods .................................................................................................. 98
Exemptions from the Newly Arrived Resident's Waiting Period ....................................... 98
Qualifying residence requirement .................................................................................... 98
Claiming Centrelink payments ............................................................................................ 99
Payments for families ....................................................................................................... 100
New Zealand citizens (who are not Australian citizens) .................................................... 102
Crisis Payment for refugees and humanitarian entrants ................................................... 102
Other Centrelink services ................................................................................................. 102
Concessions for low income earners ................................................................................ 103
Change of circumstances ................................................................................................. 103
Definition of a partner ....................................................................................................... 103
Reviews and appeals ....................................................................................................... 104
Privacy of your information ............................................................................................... 104
Young people ................................................................................................................... 104
Assurance of Support ....................................................................................................... 104
11 Money ............................................................................................................................. 105
In this section .................................................................................................................... 105
Call 131 450
10Financial services ............................................................................................................. 105
Understanding Money ...................................................................................................... 105
Banking ............................................................................................................................ 105
Taxation ............................................................................................................................ 106
Goods and services tax ................................................................................................. 106
Tax file number.............................................................................................................. 106
........................................ 107Income tax return .......................................................................................................... 107
Tax Help ........................................................................................................................ 108
Overseas assets, investments and income ................................................................... 108
Small businesses .............................................................................................................. 109
Loans and credit ............................................................................................................... 110
Insurance .......................................................................................................................... 110
Getting financial advice .................................................................................................... 111
Help with money problems ............................................................................................... 111
Consumer protection ........................................................................................................ 111
12 Civic Participation ........................................................................................................... 113
In this section .................................................................................................................... 113
About Australia ................................................................................................................. 113
Responsibilities and values .............................................................................................. 114
Equality and anti-discrimination ........................................................................................ 115
Volunteering ..................................................................................................................... 116
Meeting people ................................................................................................................. 117
Polite behaviour ................................................................................................................ 117
Clothing ............................................................................................................................ 118
Common Australian expressions ...................................................................................... 118
Outdoor activities and safety ............................................................................................ 118
Swimming and outdoor safety ....................................................................................... 119
Safety in the home ............................................................................................................ 120
Home security ............................................................................................................... 120
Medicines and chemicals .............................................................................................. 120
Fire safety in the home .................................................................................................. 120
Bushfire safety plans ..................................................................................................... 121
Environment ..................................................................................................................... 122
Call 131 450
11Animals and Pets .............................................................................................................. 122
Newspapers, television and radio ..................................................................................... 123
Gambling .......................................................................................................................... 124
Noise ................................................................................................................................ 124
Local government services ............................................................................................... 124
Libraries ........................................................................................................................ 125
Garbage collection and recycling .................................................................................. 125
Public toilets .................................................................................................................. 125
Water use ...................................................................................................................... 125
Visas ................................................................................................................................. 126
Resident Return visas ................................................................................................... 126
Visas to visit Australia ................................................................................................... 126
Visas to migrate permanently ........................................................................................ 126
Registered migration agents ......................................................................................... 126
Checking your visa details online .................................................................................. 127
Australian citizenship ........................................................................................................ 127
Future children and Australian citizenship ..................................................................... 127
Voting ............................................................................................................................ 128