[PDF] [PDF] Proximus Group Results Q4 2019

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Proximus Group

Results Q4 2019

2Cautionary Statement

-looking statements, without limitation, regarding -economic trends,

regulation, future market conditions and other risk factors. These forward-looking statements rely on a

number of assumptions concerning future events and are subject to uncertainties and other factors,

from those expressed in or implied by the statements. Readers are cautioned not to put undue reliance

on forward-looking statements, which speak only of the date of this communication. Except as required

by applicable law, Proximus disclaims any intention or obligation to update and revise any forward- looking statements, whether as a result of new information, future events or otherwise. This document and the Q&A session may contain summarized, non-audited or non-GAAP financial

information. The information contained herein should therefore be considered in conjunction with all the

public information regarding the Proximus Group available, including, if any, other documents released

by the company that may contain more detailed information. Information related to Alternative Performance Measures (APM) used in this presentation are included in the consolidated management

Proximus

3Table of Content

GroupP 4

Consumer P 22

Enterprise P 30

Wholesale P 38

BICSP 39

Appendix P 45

Notes The financials results of Proximus Group are reported under the accounting standards IFRS 15 and, as of 2019, IFRS 16 (replacing IAS 17). basis, allowing for a meaningful YOY comparison. Figures are rounded. Variances are calculated from the source data before rounding, implying that some variances may not add up. 4

Key figures Q42019

Growing customer bases in challenging competitive market. + 23,000 postpaid + 10,000 + 7,000

Strong cost control

-2.1%

Domestic Expenses

425416

Q4 '18Q4 '19

1,134 M

Underlying

Domestic revenue

YoY stable

+2.3 %

Consumer

Convergent HH revenue

830M

Underlying

Domestic direct margin

-1.1% YoY + 11,000

Convergent HH net addsdriven

by Tuttimus/ Bizz All in/ Epic combo & Minimus 159M

ICT revenue (Group)

+5.8% YoY 414M

Underlying

Domestic EBITDA

-0.2% YoY 453M

Underlying

Group EBITDA

-0.3% YoY

Launch e-Press

TuttimusMinimus

5

Key figures FY2019

1,027M YTD

Capex excl. Spectrum

+0.8% YoY

504M YTD

Normalized Free Cash Flow

+0.6% YoY

1,301M

UnderlyingBICS revenue

-3.4% YoY

498M incl. acquisitions

+10.5% YoY

4,386M

Underlying Domestic revenue

significantly impacted by low- margin Terminals and

Regulation.

-1.7% YoY

1,718M

Underlying Domestic EBITDA

+0.4% YoY 153M

UnderlyingBICS EBITDA

-0.5% YoY

Nearly stable

DomesticDM

-0.5% YoY

Solid Domestic

cost reduction -1.4% YoY -25-31-19

TerminalsRegulationOther

1,0191,027

20182019

Net adds

+31k YoY
+1.5% YoY

Net adds

+22k YoY
+1.4%YoY

Net addsPostpaid

+95k YoY
+2.4% YoY

Convergence rate+2.0 p.p.

Convergent HH +36k YoY

501504

20182019

6

Enterprise: +2.3% YoY

+Strong ICT quarter +Advanced Business Services

Erosion legacy services

Pricing pressure

Consumer: -0.4% YoY

+Growing TV/Internet/Postpaid base +Convergent HH growing +Mobile device sales (year-end campaign)

Inbound(low margin)

Loss in Mobile Prepaid revenue

International calling/SMS regulation

BICS: -7.0% YoY

+Growing A2P* volumes, non-Voice revenue growth -Insourcing by MTN (limited impact, timing) -Voice revenue

Wholesale: -12.0% YoY

+Roaming revenue -Regulatory impact Fixed termination rates -Lower revenue from traditional wholesale services *Application to Person

Group Underlying Revenue

Domestic

-1.6%-2.1% -0.3% excl. Terminals -1.2% excl. Terminals -7.0% YoY -3.4% YoY +0.1% YoY -1.7% YoY

4,4604,386

1,3471,301

5,8075,686

20182019

1,1211,1121,0941,1341,0961,0841,0711,134

319340347341319329335317

1,4401,4521,4401,4751,4151,4131,4071,452

Q1'18Q2'18Q3'18Q4'18Q1'19Q2'19Q3'19Q4'19

Stable Domestic Q4 revenue

7 ICT Tango

Advanced Business Services

Wholesale3

Mobile Postpaid1

Others2

Terminals

Mobile Prepaid

Fixed Services

Underlying Domestic revenue by product nature,

YoY evolution

20

1.-5M in Q4 and -11 YTD Dec.)

2.Incl. negativeimpact of reminder fees one-off beneficial loyalty provision reversal

3.--19M YTD Dec.)

Q4YTD -0.3%

YoY excl.

Terminals

-1.2%

YoY excl.

Terminals

9 6 0 3 -9 -3 -6 -4 4 19 13 -5 -6 -14 -14 -20 -22 -25 8 -149K YoY -5.8% +22K
YoY +1.4% +31K
YoY +1.5%

Broadband

Fixed Voice

Net addsPark

Growing base for

Broadband and TV, in

spite of intense competition, supported by segmentation and convergence strategy.

Declining trend of

fixed voice intake, with move to new voice solutions and non-

Voice Packs (Minimus,

EPIC Combo).

# Lines

15791786810

2,0252,0322,0412,0572,0652,0712,0792,089

Q1'18Q2'18Q3'18Q4'18Q1'19Q2'19Q3'19Q4'19

1591116

7537

1,5831,5921,6041,6201,6261,6311,6351,642

Q1'18Q2'18Q3'18Q4'18Q1'19Q2'19Q3'19Q4'19

-28-25-26-25-37-36-36-39

2,6262,6012,5752,5502,5132,4772,4402,401

Q1'18Q2'18Q3'18Q4'18Q1'19Q2'19Q3'19Q4'19

Positive momentum for Broadband and TV offset by eroding Fixed Voice

Fixed Services

Market

Share -1.1% YoY

1,9681,945

20182019

YTD -0.5 p.p .YoY +0.2 p.p .YoY 9

Mobile services revenue

1,1431,129

7762

1,2201,191

20182019

Mobile cards

85%
15%

Postpaid

YoY +95K
+2.4%

Prepaid

YoY -106K -12.8%

Postpaid net adds

Prepaidnet adds

Mobile park excl. M2M

Mobile Data Usage

(usage/month /consumer)M2M (k lines, Group) Baby boomers

Gen XMillennialsGen Z

Avg. 3.2GB

2545323225252323

-32-39-27-36-39-29-11-26

4,8314,8384,8424,8384,8244,8194,8314,828

Q1'18Q2'18Q3'18Q4'18Q1'19Q2'19Q3'19Q4'19

Postpaid

4,111K

Prepaid

717K

1,3311,781

Q4'18Q4'19

Continued growing

Postpaid customer base

partly offsetting revenue headwinds. +Growing base +Uptiering +Data usage

Regulation impact

Inbound (low margin)

Out-of-bundle

E-press discount

allocation

Pricing pressure at

Enterprise

# LinesTotal Mobile market share -3.9% -2.4%

285277

1714

302291

Q4'18Q4'19

-0.7 p.p .YoY 10

341348

167160

7776

585585

Q4'18Q4'19

Mobile only

Fixed only

Convergent

+2.3%

Convergentrevenue

Higher convergent revenue on

progressingconvergencerate -0.9% -4.4% +2.0 p.p.

Convergence rate

+0.7% ARPH Convergent stands for Households/small offices subscribing to both Fixed and Mobile services. Flat

HH/SORevenue

58.3%60.3%

41.7%39.7%

Q4'18Q4'19

Non Convergence %

Convergence %

65.866.2

Q4'18Q4'19

11 BICS +1.8%YoY

Domestic

-1.1%YoY Q4 921
913
-30-5-11 DM

Underlying

Q4'18

ConsumerEnterpriseWholesaleOtherBICSDM

Underlying

Q4'19

Group : -0.9%

Domestic: -1.1%+1.8%

839849837839847844827830

7779808179808383

916928917921926924911913

Q1'18Q2'18Q3'18Q4'18Q1'19Q2'19Q3'19Q4'19

Underlying Domestic direct

margin impact by regulation, for large part offset by margin from customer subscriptions, ICT and

Advanced Business Services.

Underlying BICS direct margin

mainly benefitted from growing

SMS A2P volumes.

3,3643,348

317325

3,6813,673

YTD '18YTD '19

FY BICS +2.4%YoY

Domestic

-0.5%YoY 12

273271282281276270273280

147127127144144128124136

4241404144424443

462439449466463440441459

Q1'18Q2'18Q3'18Q4'18Q1'19Q2'19Q3'19Q4'19

466459-92

Q4'18DomesticBICSQ4'19

Solid underlying cost reduction in

Domestic operations.

-1.4% -2.1%+5.7%

Domestic WF

Domestic NWF

-2.1% YoY

Underlying Domestic expenses.

Solid cost control &

operational efficiencies offset higher ICT related costs.

BICS+5.7%

YoY -5.3% YoY -0.4% YoY FTEs: Q4

1,1081,099

545531

164172

1,8171,802

YTD '18YTD '19

12,65812,143

727789

13,38512,931

YE '18YE '19

DomesticBics

13 -0.2%

Underlying DomesticEBITDA

-0.2% YoY +0.4% Q4

419450428414428446430414

Q1'18Q2'18Q3'18Q4'18Q1'19Q2'19Q3'19Q4'19

1,7111,718

20182019

414414-9

18

Underlying

Ebitda Q4'18

Direct

Margin

Workforce

Costs Non

Workforce

Costs

Underlying

Ebitda Q4'19

Of which

-6M regulation impact

Flattish Q4 Underlying Domestic EBITDA,

resulting in slightly growing FY Domestic EBITDA FY 39.2%

Underlying

Domestic EBITDA

margin for 2019 +0.8pp YoY 14

EBITDA +0.3%, including slight decline for Q4

Q4 UnderlyingDomesticEBITDA

-0.2 % YoY

Q4 Underlying BICSEBITDA less

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