[PDF] [PDF] Operations Management

1.1-O tHNLI>O=NCIH )CN?L;NOL?L?PC?Q *t00t,++"-/t+!t-)#0 -t))/0"#0!/t-1t,++"$#12/#0 tH>OMNLC;F=;M?MNO>S !,*-+6 !(%/,2+"

011#*#+1,$1&#-/, )#*+"*#1&,",),%6

-)+!,010+)60t0+"),00#0+)60t0!"$,/1&# ",+)60t0,$+,+3)2#""#"!1t3t1t#0,$1&#/# )+!t+%)t+#+"+)60t0,$/# )+!t+%,$4,/(!1t3t1t#0 !1#51#+0t,+,$1&#*#1&,",),%6+",1&#/!0#0 !IH=FOMCIHM =EHIQF?>A?G?HNM

Chapter 2!1>179>7#D?#@D9=9J513D?BI$5B6?B=1>35

2.1-O tHNLI>O=NCIH $OH>;G?HN;FMI@,## $ILG;F>?oHCNCIHI@,## )IMM?M;H;FSMCM

NN;=ECHANB?MCR ,##?PIFONCIH1##--##,#,$#;H>,-# ,##@ILNB?@;=NILS

4B;NCM,##@IL

";N;=IFF?=NCIHMNL;N?AC?M ,##;JJFC=;NCIHM !0#012"6 !0#012"6 !0#012"6 !0#012"6 !IH=FOMCIH Chapter 3)C9>7#F5B1<DR53D9F5>5CC6?B!1>E613DEB9>7'ICD5= 5C97>

3.1-O

3.2tHNLI>O=NCIH

#RN?LH;FNCG?FIMM?M !(%/,2+" !,+0t"#/1t,+0 t")#1t*#0

2+-)++#"1t*#0

01+" 61t*#

1B?@ILGOF;NCIHI@,##

*1&#*1t!)$,/*2)1t,+ +"3t!#3#/0 )6,21t*-!1,+,## ,##+",1#$!1,/0$,/-/,"2!1t,+0601#*"#0t%+

0#12-3t) t)t16

*t+1#++!#3t) t)t16 *t+,/01,--%#0+"0-##"/#"2!1t,+ .2)t16),00#0

1B?MCGOF;NCIHGI>?F

#5*-)#,$3t) t)t16),00#0-/,-%1t,+ *t+,/01,--%#0+"0-##"/#"2!1t,+ .2)t16),00#0 !IH=FOMCIHM =EHIQF?>A?G?HNM Chapter 4&5<9129<9DI1>4!19>D19>129<9DI9>#@5B1D9?>C!1>175=5>D

4.1-O tHNLI>O=NCIH /?FC;1CG?>?J?H>?HNL?FC;?FM

&;T;L>@OH=NCIH !$/CHM?LC?M !$/CHJ;L;FF?F /?J;CL;P;CF;

1B?A?H?L;FMO?F

1B?MO?F@IL!$/

%?H?L;FGI>?FI@GCHCG;FL?J;CL *CHCG;FL?J;CLQCNB!$/ *CHCG;FL?J;CL-IQ?LF;Q !IH=FOMCIH +IG?H=F;NOL? Chapter 5$B?4E3D9?>'3854E<9>7@@B?1385C6?B#@5B1D9?>C!1>175=5>D

5.1-O tHNLI>O=NCIH

1B?DIOFCHAJLI

5.4/?JL?M?HN;NCIHI@M=B?>OFCHACHMN;H=?M

*?N;B?OLCMNC=M@ILMIFPCHANB?'00- %?H?NC=FAILCNBGM%M

HN!IFIHS,JNCGCT;NCIH!,;FAILCNBGM

??MFAILCNBG ;JJLI;=B #F?=NLIG;AH?NCMGFCE?*?NBI>#*

0CGOF;N?>HH?;FCHA0

1; +?OL;F+?NQILEM++M "CM=OMMCIH;H>=IH=FOMCIHM

Chapter 6#>ECDS>(9=5$B?4E3D9?> 5F5<9>7

6.1-O tHNLI>O=NCIH *;H;ACHA'OMNtH1CG?JLI>O=NCIHMSMN?GM

1B?E;H<;HN?=BHCKO?

,H?=;L>E;H<;HMSMN?G

1QI=;L>E;H<;HMSMN?G

0N;H>;L>;JJLI;=B?MNIG;H;A?NB?E;H<;H

!LCNC=CMGIH't1

FN?LH;NCP?;JJLI;=B?M

!,+4t- 'OMNCHM?KO?H=?

1B?i1B?ILSI@!IHMNL;CHNMj;JJLI;=B

1B?GCR?>GI>?F't1M=B?>OFCHAJLI

L?PC?QIHMIFPCHA;JJLI;=B?M

!LCNC=CMGIH**'t1JLI2MCHAMCGOF;NCIHMNIP;FC>;N?'t1B?OLCMNC=M

!IH=FOMCIHM;H>;LI;>G;J@ILL?M?;L=B Chapter 7>D5B@B9C5&9C;!1>175=5>DD?B9F5#@5B1D9?>C$5B6?B=1>35C

7.1-O tHNLI>O=NCIH !ILJIL;N?AIP?LH;H=?;H>LCMEG;H;A?G?HN /CME=F;MMCo=;NCIH

1B?LCMEG;H;A?G?HNJLI=?MM

/CME;MM?MMG?HN

0=IJ?>?oHCNCIH

/CMEC>?HNCo=;NCIH /CME>?M=LCJNCIH /CME?MNCG;NCIH /CME?P;FO;NCIH /CMENL?;NG?HN /CMEL?PC?Q

1B?=IHNLIFMSMN?G

1B? !IH=FOMCIHM Chapter 8(85S=@?BD1>D&?<5?6$13;179>79>#@5B1D9?>C!1>175=5>D

8.1-O tHNLI>O=NCIH ,J?L;NCIHMG;H;A?G?HNCH0OMN;CH;

NB?IL?NC=;F@L;G?QILEI@NB?J;=E;ACHAMSMN?G

-;=E;ACHAMSMN?G;H>IJ?L;NCIHMG;H;A?G?HN

1B?LIF?I@J;=E;ACHA;FIHANB?MOJJFS=B;CH

-;=E;ACHAJ?L=?JNCIH#F5BF95G?6E=1>&5<9129<9DI>19AE5C9> !1>E613DEB9>7#@5B1D9?>C

9.1-O tHNLI>O=NCIH )CN?L;NOL?L?PC?QI@&/G?NBI>M $CLMNA?H?L;NCIH&/G?NBI>M

0?=IH>A?H?L;NCIH&/G?NBI>M

);MNA?H?L;NCIH )CN?L;NOL?L?PC?QI@L?MNChapter 1S=@B?F9>7#@5B1D9?>C

$5B6?B=1>35G9D8+?B<4<1CC !1>E613DEB9>7(538>9AE51C59>

ED?=?D9F5S>4ECDBI

1.1$E2<9C89>7S>6?

Available under!L?;NCP?!IGGIHM0B;L?FCE?

tHN?LH;NCIH;F)C=?HM?BNNJ =L?;NCP?=IGGIHM

ILAFC=?HM?M Fabio De Felice1, Antonella Petrillo1and Stanislao Monfreda2

89University of Cassino, Department of Civil and Mechanical Engineering, Cassino,

tN;FS [2]Fiat Group Automobiles EMEA WCM Cassino Plant Coordinator, Cassino, Italy

1.2S>DB?4E3D9?>

Available under!L?;NCP?!IGGIHM0B;L?FCE?

tHN?LH;NCIH;F)C=?HM?BNNJ =L?;NCP?=IGGIHM

ILAFC=?HM?M Global competition has caused fundamental changes in the competitive environment

I@G;HO@;=NOLCHACH>OMNLC?M

&IQ?P?L@IL *IMNCH>OMNLC?MQIOF> tH>OMNLC?M tHJ;LNC=OF;L =IGJ?NCNCIH1. Innovation is a necessary process for the continuous changes in order to =IGJ?N?CHNB?AFI<;FG;LE?N CH>OMNLS2,3. One in particular that has been gaining momentum is the idea of World !F;MM*;HO@;=NOLCHA4!*>?P?FIJ?>'

0=BIH

1."?$?FC=?$

-?NLCFFI0CFP?MNLC tHN?LH;NCIH;F 'IOLH;FI@-LI>O=NCIH/?M?;L=B 3IF +I JJ "?$?FC=?$ -?NLCFFI

1L;HMJILN;NCIH0SMN?G

"?$?FC=?$ -?NLCFFI 1B?NB 'OH? ;L=?FIH;f0J;CH #FM?PC?L-LI=?>C;0I=C;F;H> ?B;PCIL;F0=C?H=?M 1 on the path of continuous "Kaizen" improvement for excellence in production, trying

1BCMQILEN;E?MSIONINB?

4ILF>=F;MM=;H F?P?F

1I=IH=FO>?L?MOFNM;H>

=IH=FOMCIHM;L?JLIPC>?>

1.3 9D5B1DEB5B5F95G

Available under!L?;NCP?!IGGIHM0B;L?FCE?

tHN?LH;NCIH;F)C=?HM?BNNJ =L?;NCP?=IGGIHM

ILAFC=?HM?M Manufacturers in many industries face worldwide competitive pressures. These =;J;1B?;ONIGINCP?CH>OMNLSCMHI?R=?JNCIH

A?H?L;F

=IHMC>?L?>;MNB? ONL?=?HNFSG;HSILA;HCT;NCIHM=F;CGNB;NNB?S ;L?QILF>=F;MMG;HO@;=NOL?LM ;MNB?CLJLCG;LS=IH=?LH5. For example Womack et al.6deifined a lead for quantifying

QILF>=F;MM

tHMN?;>,FCP?L?N;F

7observed that to qualify as world class, a plant had to

JOLMO;H=?I@ ,HNB?INB?LB;H>Q?QIOF>FCE?NI

4."?$?FC=?$

-?NLCFFI

JJFC?>0CGOF;NCIH;H>*I>?FFCHA

0*",t fJJ &;SH?M f

4IG;=E'

'IH?M" 1 /IIM" ,FCP?L+ "?FA?/ 'IH?M" ;H>)IQ?'

LCNCMB'IOLH;FI@*;H;A?G?HN0J?=C;FCMMO?0f0

2 note that one of the most important deifinition is due to Schonberger. He coined the 1B? @LIGNB?MIHQ;L>M ?PIFP?>=IHMC>?L;9AE5C1CC?391D54G9D8D85+!3?>35@D

8.0=BI?H 3

Fig. 1.2:+!!?45<2I'38?>25B75B

These techniques have been known for a long time, but with Schonberger, a perfectly =IGJ?NCNCP?H?MMQCNBJLI>O=NMI@BCABKO;FCNS

1B?4!*GI>?F

CFFOMNL;N?>B?L?; 1B?

J?IJF?QILECHACHNB??MN;

1B?4!*JLIAL;GB;M? &;DCG?6;G;MBCH;@LIG;NNB?$C;N %LIOJONIGI1B?JLIAL;GCMMBIQHB?L? 4 Fig. 1.3:+?B<4<1CC!1>E613DEB9>79>91DB?E@ED?=?29<5C Fiat Group Automobiles has customized the WCM approach to their needs with Prof. ;H>CGJF?G?HNCHANB?GI>?FNBLIOABNQIFCH?MI@;=NCIH10 technical pillars;10 =1>175B91<@9<<1BC The deifinition proposed by Yamashina includes a manufacturing company that excels tH ;KOC=EFS9. WCM is developed in 7 steps for each pillar and the MN?JM;L?C>?HNCo?>CHNBL??JB;M?Mreactive, preventive and proactive. In$CAOL? ;H

B;P?;>Cs?L?HNL?F;NCIHNINB?M?JB;M?M

1B?;JJLI;=BI@4!*H??>MNIMN;LN@LIG;

imodel area" and then extend to the entire company. WCM "attacks" the

G;HO@;=NOLCHA;L?;

NIA?NNINB?BCAB?MNF?P?F

1B?BCAB?MNF?P?FCML?JL?M?HN?>

9.6;G;MBCH;&

'IOLH;FI@.O;FCNSCH *;CHN?H;H=?#HACH??LCHA3IFOG?tMMO?-;A?M 5

Fig. 1.4:+?B<4<1CC!1>E613DEB9>7CD5@C

1.3.1!S''S#""$&S"S$ '

Available under!L?;NCP?!IGGIHM0B;L?FCE?

tHN?LH;NCIH;F)C=?HM?BNNJ =L?;NCP?=IGGIHM

ILAFC=?HM?M The process to achieve "World Class Manufacturing" (WCM) has a number of

1B?L?@IL?QB?H

4?QIOF>FCE?NI

1B?M?=IOF>

N;LA?NM

>?oHCN?NCG?N;G;ECHANB?G@??FCHPIFP?>

;4ILF>!F;MM*;HO@;=NOLCHA!IGJ;HS

1B?SGOMNOH>?LMN;H>NB?=IGJ;HSMPCMCIH

;H>GCMMCIH;H>=IHM?KO?HNC;FJLCILCNC?M

MCHNLI>O=?>CH4ILF>!F;MM*;HO@;=NOLCHA

;==IOHN lNB?CHPIFP?G?HNI@J?IJF?CMNB?E?SNI=B;HA? lCNCMHINDOMN;JLID?=N?PCMCHINNL?;NNB??s?=N

1.3.2$S &''&S$(S#""()&'

Available under!L?;NCP?!IGGIHM0B;L?FCE?

tHN?LH;NCIH;F)C=?HM?BNNJ =L?;NCP?=IGGIHM

ILAFC=?HM?M WCM foresees 10 technical pillars and 10 managerial pillars. The levels of ;==IGJFCMBG?HNCH;>GCHCMNL;NCP?o?F>M

1B?JCFF;LMNLO=NOL?L?JL?M?HNMNB?i1?GJF?

I@4!*j$CAOL?

#;=BJCFF;L@I=OM?MIH;MJ?=Co=

Fig. 1.5:(5=@<5?6+!

Here below in1; 7

Technical

PillarWhyPu

rposeSAF -7<;JOEDJ?DKEKI ?CFHEL;C;DJE<

I7<;JO.

EH;:K9;:H7IJ?97BBOJ>;DKC8;HE<799?:;DJI

E:;L;BEF79KBJKH;E

E?CFHEL;J>;;H=EDEC?9IE;MEHAFB79;

E:;L;BEFIF;9? EIJ ;FBEOC;DJD7BOI?IE;

BEII;I7D:9EIJI

BEII;IM?J>?DJ>;

9EIJI.

8KI?D;II

E9KI;:

#CFHEL;C;DJ*H?EH?J?;IE<79J?EDI

JEC7D7=;C;DJJ>;

BEII?:;DJ?

J>;9EIJ

:;FBEOC;DJ.

H?D=FB7DJ;B?C?D7J?D=?D;<

Autonomous

9J?L?J?;IEDJ?DKEKI

?CFHEL;C;DJE<

FB7DJ7D:

MEHAFB79;#J?I9EDIJ?JKJ;:8OJMEF?BB7HI

AM Autonomous Maintenance.It is used to improve the

C7?DJ;D7D9;FEB?9?;IJ>HEK=>J>;9ED:K9JEHI

;GK?FC;DJIF;9?7B?IJI

Table 1.1:Descriptionωofωpillars

Technical

PillarWhyPu

rposeWO Workplace Organization. It is develops to determine

H;CEL;

Professional

'7?DJ;D7D9;EDJ?DKEKI ?CFHEL;C;DJE< :EMDJ?C;7D: <7?BK H;I.

F;EFB;JEH;79>P;HE8H;7A:EMDI

+K7B?JO

EDJHEBEDJ?DKEKI

?CFHEL;C;DJE<

9KIJEC;HIRD;;:I.

E;DIKH;GK7B?JOFHE:K9JI

EH;:K9;DED9ECFB?7D9;

E?D9H;7I;J>;IA?BBIE;;CFBEO;;I

Logistics &

KIJEC;H

-;HL?9;)FJ?C?P7J?EDE<

IJE9AI.

EH;:K9;I?=D?;B;L;BIE 7HBO

GK?FC;DJ

'7D7=;C;DJ *')FJ?C?P7J?EDE< ?DIJ7BB7J?EDJ?C;

7D:9EIJI7D:

EFJ?C?P7J?EDE<.

EFKJ?DFB79;D;MFB7DJI7II9>;:KB;:

E;DIKH;7H7F?:IJ7HJKF7D:IJ78B;

EH;:K9;J>;&?<;O9B;EIJ&

Table 1.1:Descriptionωofωpillars

Technical

PillarWhyPu

rposeEarly Product '7D7=;C;DJ<;7JK

H;IE *;EFB; ;L;BEFC;DJEDJ?DKEKI ?CFHEL;C;DJE;

IA?BBIE<;CFBEO;;I

7D:MEHA;HI.

(0

Environment

EnergyEDJ?DKEKI

?CFHEL;C;DJ ;DL?HEDC;DJ7B

C7D7=;C;DJ7D:

H;:K9;;D;H=OM7IJ;.

Table 1.1:Descriptionωofωpillars

As regards the ten Managerial Pillars there are: 1) Management Commitment; 2) tGJLIP?G?HN1CG?;H> O>A?N"?N;CF)?P?F#RJ;HMCIH)?P?F;H> *INCP;NCIHI@,J?L;NILM

1.4(85=19>D??E613DEB9>7

51DEB5C1>445C3B9@D9?>

Available under!L?;NCP?!IGGIHM0B;L?FCE?

tHN?LH;NCIH;F)C=?HM?BNNJ =L?;NCP?=IGGIHM

ILAFC=?HM?M WCM requires all decisions to be made based on objective measured data and its ;H;FSMCM

BCMNIAL;GM;H>=B?=EFCMNM;L?OM?>

;>>L?MM;FFNB?G;HO@;=NOLCHA=IGJIH?HNM tNCMCH@?LL?>NB;NNI;>>L?MM;FFNB?

Main T

oolsDescription

5 G#J?I7C;J>E:EBE=O;:;I9H?FJ?ED7D:J>;

7D7BOI?IE<7BEIIF>;DEC;DED:;<;9JI

<7?BK

H;IC7B #J87I;:EDJ>;<79JI7D:J>;KI;E;I;DI;I 'EH'#J?IKI;:8OJ>;B?IJE97KI;IIK897KI;IJ>7J=?L;H?I;JEJ>;

F>;DEC;DED

EHJ>;'J>;97KI;I7H; =HEKF;:?DJE97J;=EH?;I';J>E:I '7J;H?7BI'79>?D;I'7DI

D:;'J>;H;7H;J>;I7C;'CEH;

quotesdbs_dbs14.pdfusesText_20