An SLA is a contract between parties that defines the services provided, the indicators associated with these services, acceptable and unacceptable service levels,
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APIRG/18 - WP-17
Appendix A
Appendix
A to WP/17 on Agenda Item 3.5
APPENDIX
-3.5G Insert Logo Here Insert Logo Here Insert Logo HereOrganisation 1 Organisation 2 Organisation 3
Edition :
Edition Date :
Status :
Service Level Agreement
Template
APIRGG/18 - WP-17
Appendix A
Appendix
A to WP-17 on Agenda Item 3.5
Edition: 0.5 Proposed Issue Page 2
DOCUMENT APPROVAL
The following table identifies all management authorities that have successively approved the present issue of this document.In witness
whereof, the undersigned have executed this Agreement as of the date previously mentioned in this Agreement. [Insert authority names below as appropriate]AUTHORITY NAME AND SIGNATURE DATE
Aeronautical
Information
Services
Data Originator
Regulator
APIRG/18 - WP-17
Appendix A
Appendix
A to WP/17 on Agenda Item 3.5
Edition: 0.5 Proposed Issue Page 3
DOCUMENT CHANGE RECORD
The following table records the complete history of the successive editions of the present document.EDITION DATE REASON FOR CHANGE SECTIONS
PAGESAFFECTED
APIRG/18 - WP-17
Appendix A
Appendix
A to WP/17 on Agenda Item 3.5
Edition: 0.5 Proposed Issue Page 4
TABLE OF CONTENTS
1.INTRODUCTION ................................................................................................................
1.1 Scope ........................................................................................................................
1.2 Parties to the Agreement .......................................................................................
1.3 Perspective - Regulative Environment ............................................................... 1.4Term ..........................................................................................................................
1.5 Conventions ............................................................................................................
1.5.1 Time .......................................................................................................................
1.5.2 Quality Attributes ..................................................................................................
1.5.3 Data Categories ....................................................................................................
2. SERVICES AND SERVICE LEVELS ................................................................................
2.1 Service Description .................................................................................................
2.1.1 Regulation ............................................................................................................
2.2 Optional Services ....................................................................................................
2.3 Exclusions ...............................................................................................................
2.4Limitations ...............................................................................................................
2.5 Entities Involved ......................................................................................................
2.6 Service Levels .........................................................................................................
2.6.1 Data Originator .....................................................................................................
2.6.2 AISP ......................................................................................................................
2.7 Service Level Indications ......................................................................................
3. MANAGEMENT ELEMENTS .............................................................................................
3.1 Rewards and Remedies ..........................................................................................
3.2 Escalation Procedures ..........................................................................................
3.3SLA Lifecycle ...........................................................................................................
3.3.1 Reporting ..............................................................................................................
3.3.2 Reviews ................................................................................................................
3.3.3 Change Process ....................................................................................................
3.4 Points of Contact ....................................................................................................
4. REFERENCES ....................................................................................................................
4.1 Refer to docs and add a short description ...........................................................
TABLE 1: PARTIES TO AGREEMENT ....................................................................................... 2
TABLE 2: DATA TO BE PROVIDED .......................................................................................... 5
TABLE 3: DATA ATTRIBUTES
- ENTITY X ............................................................................. 6TABLE 4: SERVICE LEVEL INDICATIONS
.............................................................................. 7APIRG/18 - WP-17
Appendix A
Appendix
A to WP/17 on Agenda Item 3.5
Edition: 0.5 Proposed Issue Page 5
TABLE 5: POINTS OF CONTACT .............................................................................................. 8