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FortiClient is a VPN client that allows you to connect to the TFL network in a I Configuring two-factor authentication You do not have to prepare anything

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Valid from: December 17, 2019 Version: 01 Page 1 of 5 Approved by: Name/Function Responsible: Florian Dussault / IT

FortiClient is a VPN client that allows you to connect to the TFL network in a secure way, it is used when you

travel or in the home office. This document will help you connect with FortiClient.

I. Configuring two-factor authentication

A key feature of our VPN solution is a two-factor authentication to provide extra security to the authentication

process. This second-step authentication requires you to enter a Token in addition to your Windows credentials.

This Token (6 digits code) either can be sent to you on your private email account, or generated through an

application on your smartphone.

Each time you authenticate to the VPN client, it will ask you for a token. This token can be sent to your personal

email, or generated with an application installed on your smartphone.

Before using FortiClient you must have informed your IT administrator if you want to use your personal email or

the application on Smartphone. a. If you choose the authentication with your personal email address

You do not have to prepare anything. You will receive a token on your personal email for each authentication.

b. If you choose the authentication via the application FortiToken

Before continuing, you must have received an email with a code and a QR Code (in attachment). This code is

required the first time the application is used on your smartphone. If you have not received the email, please contact tflitcoordination@tfl.com

Install and configure the application: FortiToken

With your Smartphone: In the Apple Store (if you have an iPhone) or Google Play (if you have an Android) ①,

search and download the application "FortiToken Mobile".

Start the application. It will propose you two choices ②, use the camera to scan a QRCode, or enter manually

the code.

If you want to use the QRCode: open the image in attachment on the email you received, click on "Scan

Barcode" and scan the QRCode.

If you want to enter the code manually: click on "Enter manually", select "Enter Transfer Code" ③, and enter

the code ④ in the email. open the FortiToken Application.

Once completed, the FortiToken application will display a token that you must use for authentication with

FortiClient.

VPN Connection Guide

FortiClient

VPN Connection Guide | FortiClient

VPN Connection Guide | FortiClient

Valid from: December 17, 2019 Version: 01 Page 2 of 5 Approved by: ... Responsible: Florian Dussault / IT

VPN Connection Guide | FortiClient

Valid from: December 17, 2019 Version: 01 Page 3 of 5 Approved by: ... Responsible: Florian Dussault / IT

Use FortiClient

FortiClient is already installed on your computer, to start the application click on the magnifier at the bottom

right and search "forticlient", Windows will suggest you the software.

Click on "Open" ① to start the VPN Client.

You can click on "Pin to taskbar" ② to get the shortcut in the taskbar.

Per default the "VPN Name" is "TFL Primary", is

case of connection problem you can choose "TFL

Secondary".

If you are already in the network (in TFL Office), you will get an error message.

When the application is launched, enter your

Windows username and your password.

And click on "Connect".

VPN Connection Guide | FortiClient

Valid from: December 17, 2019 Version: 01 Page 4 of 5 Approved by: ... Responsible: Florian Dussault / IT After the first authentication, FortiClient will ask you for the token.

If you have chosen to receive the token by mail,

check your emails and enter the received token in

FortiClient.

If you have chosen to use the application on your

Smartphone, open the application, enter your PIN

code, and it will show you the token to put in

FortiClient.

F.A.Q

Category

Question / Problem Answer / Solution

FortiClient

Error Message: "Unable to establish the VPN

connection. The VPN server may be unreachable".

1. Check if you have internet

access (open Internet Explorer and go to: https://www.google.com)

2. Into the authentication

interface, choose "TFL secondary" in "VPN Name"

FortiClient

Error Message: "Unable to logon to the

server. Your user name or password" may not be configured properly for this connection. (-12)"

1. Check your username and

password

2. Into the authentication

interface, choose "TFL secondary" in "VPN Name"

Personal

e-mail I don't receive the email with the token Check your SPAM folder

VPN Connection Guide | FortiClient

Valid from: December 17, 2019 Version: 01 Page 5 of 5 Approved by: ... Responsible: Florian Dussault / IT

Personal

e-mail /

FortiToken

Can I use my personal address email and the

application on my Smartphone?

No, this is not possible

Personal

e-mail /

FortiToken

My personal email address has changed / I

change the smartphone, what should I do?

Write an email to

tflitcoordination@tfl.com

Personal

e-mail /

FortiToken

I can't access my personal mailbox, or I don't

have my smartphone with me, how do I connect?

You cannot, for security reasons, we

must use two-factor authentication. FortiToken I use the application on the smartphone, should I have an access to Internet?

The Internet is only required to download

the application and for its first configuration. After that, you no longer need Internet access with your phone. FortiToken I use the application on the smartphone, should I have an access to Internet?

The Internet is only required to download

the application and for its first configuration. After that, you no longer need Internet access with your phone FortiToken Can I install the smartphone Application on more smartphone?

No, only one smartphone is allowed

FortiToken The code is hidden

Click on the eye

All The problem or question is not listed Please send an email to: tflitcoordination@tfl.comquotesdbs_dbs17.pdfusesText_23