[PDF] English Conversation- Hotel Reception - ENGLISH AT CFTHS PDF activity-guide-tourism-g14.pdf

English Conversation- Hotel Reception Front Desk: Welcome to the Wyatt Hotel How may I help you? Traveler: I'd like a room please? Front Desk: Would you

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[PDF] English Conversation- Hotel Reception - ENGLISH AT CFTHS

[PDF] English Conversation- Hotel Reception - ENGLISH AT CFTHS

REGIONAL DISTRITO CAPITAL

SERVICIO NACIONAL DE APRENDIZAJE SENA

CENTER FOR HUMAN TALENT TRAINING IN HEALTH

ENGLISH CONVERSATION SERIES

TOPIC:

Health tourism 14 Production Stage.

TIME:

4 hours

COMPETENCE:

Producir textos en inglés en forma escrita y oral.

LEARNING OUTCOMES:

Encontrar y utilizar sin esfuerzo vocabulario y expresiones de inglés técnico en artículos de revistas, libros especializados, páginas web, etc

Relacionarse con hablantes nativos en un grado suficiente de fluidez y naturalidad, de modo que la comunicación se realice sin esfuerzo por parte de

los interlocutores.

WORDBANK:

, please, thank you, single, double.

FIRST STAGE PRESENTATION

Lead in:

What do you think is the best way to book a service, by phone, personally or the internet? Explain why. What do you consider companies should offer for a great booking service experience? Mention some tips to take into account when booking a service.

Follow the next conversation examples:

English Conversation- Hotel Reception

Front Desk: Welcome to the Wyatt Hotel. How may I help you?

Traveler: I'd like a room please?

Front Desk: Would you like a single or a double room?

Traveler: I'd like a double room, please?

Picture taken from: http://www.inetgiant.com/AdDetails/Front-Desk-Associate-Hotel---CTYD/7219154 Front Desk: May I have your name, please? Traveler: Timothy Findley.

Front Desk: Could you spell that please?

Traveler: F-I-N-D-L-E-Y.

Front Desk: How many are in your party?

Traveler: Just two.

Front Desk: How many nights would you like to stay? 2

Traveler: Just tonight.

Front Desk: How will you be paying?

Picture taken from http://www.dreamstime.com/stock-images-hotel-front-desk-image47304

Traveler: Is Visa OK?

Front Desk: That'll be fine. Would you like a wake-up call? Traveler: Yes, I'd like a wake-up call for 6:30. Do you have a pool? Front desk: Yes, we do. On the 2nd floor. Here's your key.

That room 405 on the fourth floor.

Taken from: http://bogglesworldesl.com/survival_travel_english/hotel_esl.htm Now take a look to the following telephone conversation: Receptionist: Thanks for calling Quality Inn. Morine speaking. Caller: Hello. I'm interested in booking a room for the September long weekend.

Receptionist: I'm afraid we're totally booked for that weekend. There's a convention in town and we're the

closest hotel to the convention centre. Caller: Oh, I didn't realize. Well what about the weekend after that?

Receptionist: So... Friday the seventeenth?

Caller: Yes. Friday and Saturday.

Receptionist: It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then. Caller: Okay. Do you have any rooms with two double beds? We're a family of four.

Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a

night. Caller: That's reasonable. And do you have cots? One of my daughters might be bringing a friend.

Receptionist: We do, but we also charge an extra ten dollars per person for any family with over four

people. The cot is free. Caller: Okay, but I'm not positive if she is coming. Can we pay when we arrive?

Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up

to five days in advance and we will refund your deposit. Caller: Great, I'll call you right back. I have to find my husband's credit card.

Receptionist:

Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open. Taken from: http://www.englishclub.com/english-for-work/hotel-reservation.htm

SECOND STAGE PRACTICE

We are going to work in the vocabulary construction, for this we are going to design a chart of four columns

by the rows we might need in the following way: 3

Word Prediction Find meaning Spanish

After we are going to categorize the words in terms of their function:

Adjective

Description

Noun

Name, person, place, thing.

Verb

Action - State

Prepositional phrase

Where, how, when.

Big (Example) Chair (Example) Play (Example) In to the park. (Example)

Finally, we are going to add the main expressions you consider are important when booking a service. Go to

the conversation. Add as many fields as needed:

THIRD STAGE PRODUCTION

In this section you will act in a role play. Prepare a booking service scenario or conversation depending on

the kind of service you offer in your company. Complete the conversation below and use it as a lead to write

your own service scenario conversation. Now, complete the sentences below with the best answer:

1. I'd like to rent a _____________ to be able to haul some furniture from my apartment to my new house.

A. minivan

B. standard car

C. pickup truck

2. If you decide not to use the rental car, be sure to contact the car rental company and cancel the reservation

by phone, or you might be charged a ____________.

[PDF] [PDF] English Conversation- Hotel Reception - ENGLISH AT CFTHS