[PDF] [PDF] Comments Compliments Complaints - Prosper Fingal

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advocate to help them make a complaint and to support them through the process Contacts: Complaints Officer Geraldine Doyle Prosper Fingal Strand Street

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What happens if the person

making a complaint is unhappy with the Complaints

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If the person making a complaint is unhappy

with the outcome of the pre-investigation or the recommendations of the Complaints Officer following a formal investigation, they can ask for a review from the CEO. A request for review must reach the CEO within 30 working days of ROHQ POH FRPSOMLQPV 2IILŃHU·V ILQMO UHSRUP RMV posted out. The CEO has 20 days to make a decision regarding the appeal.

The person making the complaint can request an

independent review from the Ombudsman at

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management process. The Ombudsman will ŃOMULI\ RLPO POH ŃRPSOMLQMQP LI 3URVSHU·V complaints management process has been used.

Support

A service user making a complaint will be

supported by their key worker and / or

Manager. They also have the right to appoint an

advocate to help them make a complaint and to support them through the process.

Contacts:

Complaints Officer

Geraldine Doyle

Prosper Fingal

Strand Street

Skerries

Co. Dublin

Tel: 01 849 3609

Email:

geraldinedoyle@prosperfingal.ie

Complaints Officer

Fiona Monahan

Prosper Meath

43 Canon Row

Navan

Co. Meath

Tel: 046 907 4404

Email:

fionamonahan@prospermeath.ie

Office of the Ombudsman

18 Lower Leeson Street

Dublin 2

Tel: 01 639 5600

Lo-call: 1890 223 030

Email:

ombudsman@ombudsman.gov.ie

If you require any more

information, please get in touch.

Management of

Feedback Policy

I n f o r m a t i o n

L e a f l e t f o r

P a r e n t s & C a r e r s

S e p t e m b e r 2 0 1 7

Comments

Compliments

Complaints

How can a Complaint be made?

Complaints can be made be made in person, or by

telephone, letter or email to any staff member. The person making the verbal complaint will be asked &RPSODLQW)RUPquotesdbs_dbs44.pdfusesText_44