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HOST CITY CONTRACT

OPERATIONAL REQUIREMENTS

SEPTEMBER 2015

Host City Contract Operational Requirements

September 2015

Host City Contract

Operational Requirements

September 2015

© International Olympic

Committee

Château de Vidy

- Route de Vidy 9 - C.P. 356 - CH-1001 Lausanne / Switzerland www.olympic.org

Host City Contract Operational Requirements

September 2015

This page has been left blank intentionally

Host City Contract Operational Requirements

September 2015

Table of content

Codes and Acronyms ........................................................................................................... 5

Foreword.................................................................................................................................. 9

Cross-reference matrix .................................................................................................... 12

1. Product and Experience ............................................................................................. 14

1.1. Sport (including IF services) ................................................................................... 15

1.2. Ceremonies............................................................................................................. 26

1.3. City Activities and Live Sites ................................................................................... 35

1.4. Cultural Olympiad................................................................................................... 38

1.5. Education programme ............................................................................................ 40

1.6. Olympic Torch Relay ............................................................................................... 42

2. Stakeholder Services ................................................................................................... 47

2.1. Marketing Partner Services ..................................................................................... 48

2.2. Media ...................................................................................................................... 51

2.3. NOC Services .......................................................................................................... 58

2.4. Olympic Family and Dignitary Services .................................................................. 62

2.5. People Management ............................................................................................... 68

3. Venues and Infrastructure ........................................................................................ 70

3.1. Energy ..................................................................................................................... 71

3.2. Venues .................................................................................................................... 74

3.3. Villages Management ............................................................................................. 83

3.4. Wayfinding Signage ................................................................................................ 95

4. Games Services ............................................................................................................. 97

4.1. Accommodation...................................................................................................... 98

Client Group Accommodation Requirements Table ............................................. 103 Client Group Accommodation Requirements Table ............................................. 104

4.2. Accreditation ........................................................................................................ 113

4.3. Arrivals and Departures........................................................................................ 115

4.4. Food and Beverage ............................................................................................... 118

4.5. Language Services ................................................................................................ 120

4.6. Medical Services.................................................................................................... 121

4.7. Technology ........................................................................................................... 127

4.8. Transport .............................................................................................................. 131

Page 3 of 273

Host City Contract Operational Requirements

September 2015

5. Governance .................................................................................................................. 147

5.1. City Operations ..................................................................................................... 148

5.2. Finance.................................................................................................................. 149

5.3. Games Management ............................................................................................. 153

5.4. Information and Knowledge Management ........................................................... 158

5.5. Protocol................................................................................................................. 161

5.6. Sustainability and Olympic Legacy ....................................................................... 167

6. Commercial and Engagement ................................................................................ 170

6.1. Brand, Identity and Look of the Games ................................................................ 171

6.2. Business Development ......................................................................................... 176

6.3. Communications................................................................................................... 180

6.4. Digital Media......................................................................................................... 183

6.5. Rights Protection .................................................................................................. 187

6.6. Ticketing ............................................................................................................... 197

Annexes ............................................................................................................................... 203

Page 4 of 273

Host City Contract Operational Requirements

September 2015

Codes and Acronyms

Code/ Acronyms Name

AAA

Accommodation Allocation Agreements

ACM Accommodation

ACR Accreditation

AND

Arrivals and Departures

ATR Authorised Ticket Reseller

BIL Brand, Identity and Look of the Games

BIO Broadcast Information Office

BMS Building Management System

BRS Broadcasting

BUS Business Development

CAD Computer Aid Design

CAS Court of Arbitration for Sport

CCC Communication, Command and Control

CCR

Commentary Control Rooms

CER Ceremonies

CIS Commentary Information System

COM Communication

CTY City Operations

DDP Domestic Dignitary Programme

DDS Direct and Dedicated Transportation System

DIG Digital Media

DOS Directory of Services

DRM Delegation Registration Meeting

EB

Executive Board

EMR Electronic Medical Record

ENG Electronic News Gathering

FA Functional Area

FIN Finance

FF&E Furniture, Fixtures and Equipment

FNB Food and Beverage

FOP Field of Play

GAM Games Management

HCC Host City Contract

IBC International Broadcast Centre

IDP International Dignitary Programme

IF International Federation

IKM Information and Knowledge Management

Page 5 of 273

Host City Contract Operational Requirements

September 2015

Code/ Acronyms Name

IOC International Olympic Committee

IOPP International Olympic Photo Pool

IPC International Paralympic Committee

ISO International Organisation for Standardization

ITO International Technical Official

ISPs Internet Service Providers

IXPs Internet Exchange Points

JMPA Joint Marketing Plan Agreement

LAN Language Services

LIV City Activities and Live Sites

LOLP Loss of Load Probability

MBC Mountain Broadcast Centre

MC Medical Commission

MED Medical Services

MHE Material Handling Equipment

MHQ Medical Headquarters

MMC Mountain Media Centre

MPA Marketing Plan Agreement

MPC Main Press Centre

MPCP Marketing Partner Coach Programme

MPS Marketing Partner Services

MOU Memorandum of Understanding

NCS NOC Services

NF National Federation

NOC

National Olympic Committee

NPC

National Paralympic Committee

NRG Energy

NTO National Technical Official

OB Outside Broadcast

OBS Olympic Broadcasting Services

OCOG

Organising Committee for the Olympic Games

ODF Olympic Data Feed

OFS Olympic Family and Dignitary Services

OHC Olympic Hospitality Centre

OIAC Olympic Identity and Accreditation Card

OIS Olympic Information Service

OPP Olympic Presentation Position

ORIS Olympic Results and Information Services

OTR Olympic Torch Relay

Page 6 of 273

Host City Contract Operational Requirements

September 201

5

Code/ Acronyms Name

OVP Olympic Village Plaza

PAR Paralympic Games

PCC

Protocol Coordination Centre

PEM People Management

PEQ Paralympic Entries and Qualification System

PIAC Paralympic Identity and Accreditation Card

PMPA

Paralympic Marketing Plan Agreement

PRIS Paralympic Results and Information Services

PRS Press

PRT Protocol

RHB Rights-Holding Broadcaster

RPP Rights Protection Programme

RTDS Real Time Data System

RZ Residential Zone

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