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[PDF] THE CERTIFIED SIX SIGMA YELLOW BELT HANDBOOK - GBV

xvii Acknowledgments xix Introduction: TheASQ Certification Process xxi Part I Six Sigma Fundamentals 1 Chapter 1 A Six Sigma Foundations and Principles

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THE CERTIFIED SIX SIGMA

YELLOW

BELT HANDBOOK Govind Ramu ASQ Quality Press

Milwaukee, Wisconsin

Table of Contents List ofFigures and Tables xi CD-ROM Contents xo Preface xvii Acknowledgments xix Introduction: TheASQ Certification Process xxi Part I Six Sigma Fundamentals 1 Chapter 1 A. Six Sigma Foundations and Principles 2 Purpose of Six Sigma: Reducing Variation 2 Metihodology (DMAIC) 4 Evolution of Six Sigma from Quality 7 Value of Six Sigma to the Organization as a Whole 9 Chapter 2 B. Lean Foundations and Principles 13 Purpose of Lean 13 Lean Methodologies 17 Value of Lean to the Organization 23 Chapter 3 C. Six Sigma Roles and Responsibilities 28 Chapter 4 D. Team Basics 33 1. Types of Teams 33 2. Stages of Development 35 3. Decision-Making Tools 42 4. Communication Methods 49 Chapter 5 E. Quality Tools and Six Sigma Metrics 52 1. Quality Tools 52 2. Six Sigma Metrics 62 Part II Define Phase 67 Chapter 6 A. Project Identification 68 1. Voice of the Customer 68 2. Project Selection 70 3. Stakeholder Analysis 72 4. Process Inputs and Outputs 75 vii

viii Table of Contents Chapter 7 B. Project Management (PM) Basics 79 1. Project Charter 79 2. Communication Plan 81 3. Project Flanning 82 4. Project Management Tools 83 5. Phase Reviews 88 Part III Measure Phase 91 Chapter 8 A. Basic Statistics 92 Chapter 9 B. Data Collection 97 1. Data Collection Plans 97 2. Qualitative and Quantitative Data 99 3. Data Collection Techniques 100 Chapter 10 C. Measurement System Analysis (MSA) .. 104 1. MSA Terms 104 2. Gauge Repeatability & Reproducibility (GR&R) 105 Part IV Analyze Phase 111 Chapter 11 A. Process Analysis Tools 112 1.Lean Tools 112 2. Failure Mode and Effects Analysis (FMEA) 113 Chapter 12 B. Root Cause Analysis 121 5 Whys or Why-Why Analysis 122 Process Mapping 123 Force Field Analysis 128 Matrix Charts 129 Chapter 13 C. Data Analysis 131 1. Basic Distribution lypes 131 2. Common and Special Cause Variation 139 Chapter 14 D. Correlation and Regression 143 1. Correlation 143 2. Regression 146 Chapter 15 E. Hypothesis Testing 150 Part V Improve and Control Phases 157 Chapter 16 A. Improvement Techniques 158 1. Kaizen and Kaizen Blitz 158 2. Plan-Do-Check-Act (PDCA) Cycle 160 3. Cost-Benefit Analysis 163 Chapter 17 B. Control Tools and Documentation 168 1. Control Plan 168 2. Control Charts 173 3. Document Control 178

TABLE OF CONTENTS ix Part VI Appendices 183 Appendix A ASQ Code of Ethics 184 Appendix B ASQ Certified Six Sigma Yellow Belt (CSSYB) Body of Knowledge (2014) - 186 Appendix C ASQ BoK Comparison 191 Appendix D Control Limit Formulas 195 Appendix E Constants for Control Charts 196 Appendix F Areas under Standard Normal Curve 197 Appendix G Binomial Distribution 201 Appendix H Values of the t-Distribution 203 Appendix I AcronymList 205 Glossary 235 Notes 263 Bibliography 267 Index 269

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