[PDF] [PDF] Australia Post 2020 Annual Report

[PDF] Australia Post Delivery Policy

points within Australia Post delivery areas Residential Properties - letters, small parcels and large parcels delivered by Postal Delivery Officers and Parcel 

[PDF] Domestic delivery options - Australia Post

Metro areas^, same state Delivery Saturday delivery available in selected locations## Post network (auspost com au/parcels-mail/delivery-areas html)

[PDF] Domestic Delivery Options - Australia Post

Terms and conditions ^ With Courier Post, delivery is same business day only within metro areas of the same state within the Courier Post network and when 

[PDF] Changing the delivery experience for the better - Australia Post

requires a signature, compared to those parcels that can be left in a safe locationˆˆ 70 Delivered first time The parcel will be delivered to home or work with

[PDF] Annual Report 2019 - Australia Post

Express Post next day delivery network expanded to 500 additional areas, such as parcel delivery Saturday delivery service within select locations ”

[PDF] Appendix 2 - Street Mail Service Conditions of Delivery - Australia Post

Mail boxes must allow unhindered access to the delivery aperture The table shows the location requirements for mail boxes depending on the type of premises

[PDF] Australia Post 2020 Annual Report

21 sept 2020 · Today, more than ever, Australia Post is at the heart of Australian communities delivery frequency in rural and remote locations, and also for

[PDF] Introducing Express Post Saturday Delivery - Merchant Information

Australian businesses, like yours, provide its customers with even more Saturday Delivery is available on Express Post parcels which Check delivery areas

[PDF] MS102_(OtherNSW_N2) Parcel Post Easy Guide as - Australia Post

1 mar 2021 · Parcels over 500g (where delivery includes carriage by air) and educational material being sent to or from people living in remote areas This

[PDF] Review of Australia Post complaints about carding, Safe Drop and

its progress in these three delivery program areas Since publishing our earlier reports, there have been mixed indicators that Australia Post has improved its 

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1

PROTECT | SERVE | SAFEGUARD

2020 Annual Report

Protect

Serve

Safeguard

2

AUSTRALIA POST ANNUAL REPORT 2020

Our full Corporate Governance Statement and

Corporate Responsibility Index, including Global

Reporting Initiative (GRI) Content Index, are available online at:

Front coverŗ

Melbourne Parcel Facility

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_\iXTaWZTg[XeTfX`c_blXXfTaWeXVbZa\fXf g[X\eVbag\ah\aZVbaaXVg\bagb_TaWjTgXeTaW community. We pay respect to Elders past, present and emerging.

AUSTRALIA POST ANNUAL REPORT 2020

1

About Australia Post2

3 4

Strategic direction5

ŗ6

Corporate responsibility8

9

Value creation10

Our business performance12

Our people18

Our customers and communities28

38

Our innovation and expertise42

Our environment46

54

Materiality assessment 202057

Our Board58

60

Corporate governance statement62

Remuneration report64

Financial and statutory reports84

1

PROTECT | SERVE | SAFEGUARD

Our business

performance • Record revenue of $7.5 billion, • up 7 per cent up 30 per cent

• ŗ $281.1 million •

• Non-letter revenue was up 15 per cent, constituting 73 per cent of • total revenue

• parcels, including 118 million during

Our network

• $316.1 million capital investment • parcel facility and delivery centre in • $50 million investment in security trace detection units and automated conveyer systems

Performance against targets

Performance indicator

Our people

Introduced measures to protect and

by 520,000 per day across six sites people safe

33,000 postal employees by signing

a Memorandum of Understanding to protect employee conditions initiatives, community activities and online forums

Our innovation

and expertise introducing national flat rate retail

Universal Postal Union

remotely and adapt to eCommerce program

Standard/Target

Our customers and

communities • An increase of 57 per cent in visits to our • Facilitated an estimated $2.4 billion • 230 million SMS messages sent to customers between April and June 2020, • Indigenous Literacy Foundation

Our environment

• reduce CO 2 tonnes of CO 2 e since 2010 • target to divert 100,000 tonnes of material ŕ • Implemented carbon neutral delivery for Ŕ deliveries annually

Performance

PERFORMANCE HIGHLIGHTS

$15.0 million $53.6 million

0.5% 1.9%

$6.1 million $27.9 million $24.0 million $21.0 million

Street posting boxes 10,000 15,036

On-time letter delivery 94.0% 97.1%

Retail outlets

In total 4,000 4,330

In rural and remote areas 2,500 2,520

In metropolitan areas* 90.0% 93.7%

In non-metropolitan (i.e. rural and remote) areas

85.0% 88.8%

98.0% 98.8%

99.7% 99.9%

2

AUSTRALIA POST ANNUAL REPORT 2020

and trust, and to always deliver great service and value to our regional Australia.

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pandemic - and again, our Posties, our drivers, and our facilities

Australians needed.

g[XAustralian Postal Corporation Act 1989 (APC Act), Australia best use of our assets and resources, enabling us in turn to earn g[X4hfgeT_\TaVb``ha\gl! reliable letters service, at a uniform price, for all Australians, But as we continue to transform and innovate our business to service obligations.

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investment in our parcels business in recent years, ensured we `begTeeXgT\_jTfeXdh\eXWgbTWTcgba_\aX! as a responsible business, and we are actively pursuing our goal of reducing our environmental impacts.

About Australia Post

We deliver to

12.3 million

delivery points across Australia

Hobart North Post O?ce in Tasmania

Street address

3

PROTECT | SERVE | SAFEGUARD

ABOT ASTRALIA POST AND ABOT THIS REPORT

Financial capital

Our business

performance Human capital Social capital

Our people Our customers and communities

Our annual report provides an overview of our business activities natural capitals. Equal Employment Opportunity (Commonwealth Authorities) Act 1987. submission via our website.

Public Governance,

Performance and Accountability Act 2013.

Manufactured Intellectual Natural capital

capital capital Our environment

Our innovation and expertise

Identifying material issues

ability to create, sustain or erode economic, environmental society at large. • Fair labour practices

• Viable parcel business

• Customer experience

More information about our materiality review is

included on page 57.

Corporate Governance Statement and

Corporate Responsibility Index

Corporate Governance Statement and Corporate Responsibility Index, can be found on online at: auspost.com.au/about-us/ news-media/publications. Our Corporate Responsibility Index comprises a summary of our Independent Limited Assurance Statement and London 4

AUSTRALIA POST ANNUAL REPORT 2020

g[XW\WVh_gg\`Xf! need to transform to remain relevant, sustainable, and to be able biXeg[XVb`\aZlXTef! volumes, also decreased year on year by 14.5 per cent (split international letters volumes fell by 16.3 per cent year on year, impacted by global conditions, international parcel revenue still grew by 6.2 per cent year on year. at pace, serving our communities and seizing new customer opportunities.

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