Identifying speaking and listening skills development needs 17-18 Module 1 Speaking information: http://tlp excellencegateway uk/ pdf /e2e_ass_02 pdf
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Developing speaking and listening skills
A support pack
for staff working with offenders2Developing Speaking and Listening Skills
Good communications skills are core to so much activity in society, at work and at home. With effective communication skills many more opportunities are available to the individual. Addressing the challenge of re-offending is central to the Government's offender learning strategy. Good communications skills for offenders returning to the community are central to new and successful lives and new chances. Effective speaking and listening skills are essential to entering and sustaining work. Employers identify good communication skills as highly important to their operation. The opportunity to work offers opportunity for change. This not only supports the offender but their families and the community at large. This support pack was developed for all staff working with offenders who have English as their flrst language. It has now been refreshed to incorporate changes since its original publication in 2006. The resource was trialled across a number of different programmes and quality assured by specialists. This quality assurance process has been repeated with specialists from the custodial, community and skills for life sectors reviewing the resource again. I am sure this refreshed resource will continue to support staff working with offenders to develop their speaking and listening skills with all the positive impact this can have.Rob Wye
Chief Executive
Learning and Skills Improvement Service.
Foreword
Education, training and skills can have a
signiflcant impact on positive life change and there are many examples of how education can rehabilitate and support those who have a history of offending.3Developing Speaking and Listening Skills
Introduction 08
P urpose of this pack 09 -11Using the pack
10 R efiective practice 10 -11Background
12 -14Employability skills
15 -16 Identifying speaking and listening skills development needs 17 -18Module 1
Spe aking and listening skills in context 19 Par t 1 Why d evelop speaking and listening skills? 20 -27 Sp oken and written language 22-24 Le t's start at the beginning... 24
So me potential misunderstandings 25
-26 Spe aking and listening in action 26
-27
Part 2
In troducing speaking and listening 28-36 Re source sheet - body postures 29
-30 Pl anning speaking and listening sessions 31
-32 Spe aking and listening introductory session 32
In troductory activity - how we communicate 33-
34
Ad apting the activities for your group: hints and tips 35
-36
Part 3
Ne xt steps 37-38
Ac tion plan 38
Contents
4Developing Speaking and Listening Skills
Module 2 Non-verbal communication (including
bod y language) 39-64
Part 1
What i
s non-verbal communication? 40-41
Kin esics 41-
42
Proxe mics 42
Pa ralinguistics 43-
44
Enc ouraging rapport 44-
46
Part 2
Why is n
on-verbal communication important - for y ou, for your group? 47-50
Acti vity 1: Confiicting messages 47
Act ivity 2: Reading the signs 47-
49
Acti vity 3: Mismatched? 50
Act ivity 4: What's really being said? 50
Par t 3
What y
ou need to think about 51-55
FAQ s (frequently asked questions) 51-
54
Refiec
tive log 54-55
Part 4
How yo
u could develop non-verbal com munication with your group 56-61 Act ivity 1: Positive messages 56-
57
Act ivity 2: Card matching 57-
59
Act ivity 3: Dos and don'ts 60
Act ivity 4: Role playing 60
Act ivity 5: Summary quiz 61
Par t 5 Nex t steps 62
-64 Spea king and listening action plan 62
An swers 63-6
4 Par t 2, Activity 4: What's really being said? 63
Par t 4, Activity 1: Positive messages 64
Par t 4, Activity 5: Summary quiz 64
Mod ule 3 Ques tioning and checking understanding 65-8
5
Part 1
What ar
e questioning and checking und erstanding skills? 66-74
Ques tion words 67-
68
Usi ng your voice 68-
69
Open q
uestions 70Refiec
tive questions 70-71
Leadi ng questions 7 Que stions of clariflcation 71
Waiti ng time 71-
72
Pla nning time 72
Che cking understanding 73
Enc ouraging group members to ask questions 73-7
4 Mappi ng to your context 74
5Developing Speaking and Listening Skills
Part 2 Why are questioning and checking understanding ski lls important - for you, for your group? 75-77 Act ivity 1: Famous or not? 76
Act ivity 2: People watching 76
Act ivity 3: Speaker, questioner and observer 77
Act ivity 4: What's my topic? 77
Par t 3
What y
ou need to think about 78-81
Som e thoughts and cautions! 78
Wha t type of questioner are you 78-
79
Refiec
tive log 79-81
Part 4
How yo
u could use this with your group 82-84
Act ivity 1: Question patterns 82-
83
Act ivity 2: The golden rules 83
Act ivity 3: If this is the answer - what's the question? 83
Act ivity 4: Find someone who... 84
Acti vity 5: Spinner 84
Par t 5 Nex t steps 85
Spea king and listening action plan 85
Mo dule 4 Acti ve listening 86-1
09
Part 1
What ar
e active listening skills? 87-95
Passi ve and active listening 88-
94
Mappi ng to your context 94-
95
Part 2
Why are
skills imp ortant - for you, for your group? 96-100
Actquotesdbs_dbs20.pdfusesText_26