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DCU User Guide

January 9, 2012

AccèsD Affaires :

a virtual caisse unhindered by time or distance

2Basics

January 29, 2010

Basics

Minimum computer requirements a01

The use of AccèsD Affaires requires Internet access. The following table presents the rec- time is much faster and transactions will be processed more quickly and easily.

RecommendedMinimum

ComputerPentium 350 MhzPentium 133 Mhz

ModemHigh speed56 Kbps

Operating systemWindows XP, Vista

Mac OS X

Windows 2000

Mac OS X

Internet access a02

To access the Internet, you need an Internet Service Provider (ISP). by some ISPs through computer outlets or department stores. If you decide to use a local supplier, make sure that the supplier: deal with a busy signal; any problems with your regular Internet use. software to access the Internet with installation instructions, and inst ructions on how to con-

1. Type " http://www.desjardins.com/en/dcu/ " in your browser's address bar.

2. Click on the AccèsD Affaires icon on the left side of the home page.

" https://accesd.affaires.desjardins.com/fr/dcu239 " " https://accesd.affaires.desjardins.com/en/dcu239 " To accelerate future access, you can bookmark AccèsD Affaires. a00

AccèsD Affaires :

a virtual caisse unhindered by time or distance

3Basics

January 29, 2010

Recommended browsers a03

Internet. To use the AccèsD Affaires service, you must also make sure your navigator has a data encryption protocol to ensure security of Web transactions and information. The follow- ing three browsers are compatible with AccèsD Affaires: The start-up kit provided by your ISP contains navigation software that you must install on your computer.

Technical information a04

Back button to return to a previous page.

Quit in the upper right hand corner of the page. This will prudent to clear your browser's cache memory to guard against unauthorized use of your computer. on your computer. Our server has access to it and it is destroyed at the end of your session.

Controlling your transactions a05

With AccèsD Affaires, you have complete control of your transactions. Cancel button at the bottom of each page at any time to interrupt an operation.

Business hours a06

AccèsD Affaires is available 7 days a week, 24 hours a day, Various services offered through AccèsD Affaires may have different availability schedules. Read the appropriate sections in this guide for more details.

AccèsD Affaires :

a virtual caisse unhindered by time or distance

4Basics

January 29, 2010

Initial access a07

1. Bookmark AccèsD Affaires.

2. On the AccèsD Affaires log-on page:

c) Click on the Validate button. If you are a system administrator and registered for the Cash Management service:

2. Select the folios for which you want a virtual statement.

3. Set up a list of service providers and government remittances for your c

ompany. AccèsD Affaires is composed of services which the business subscribes to, dependi ng on its needs. When your user code was assigned, the primary administrator d etermined which functions you can use. As a result, you may not have access to all the functions presented here. To learn more about the various services available, call your branch.

Need Help?

is cut off, billing), contact your Internet Service Provider (ISP). If you have questions about your accounts and transactions, contact your branch. See desjardins.com/dcu for addresses and telephone numbers.

If you have questions about AccèsD Affaires:

Messages for users page when you log on;

you are having problems; screen, by clicking on "Contact us" in the AccèsD Affaires help pages. Take advantage of all AccèsD Affaires has to offer to your company and to your staff 5

August 23, 2006

Receiving messages from Desjardins b01

The Messages to users page appears when Desjardins would like to notify AccèsD Affaires users of any technical improvements or important information. When Desjardins sends a message, the page opens when you start your sess ion. After you read it, you can continue in AccèsD Affaires by clicking on the Continue button. Messages to users page at any time by activating the Messages link in the menu. b02 Click on the Business tab for the menus describing various elements of your business pro- Click here to see the general information the branch has about your busi ness.

Services

See the services your business is registered for. A green check mark " " indicates that your business is registered and a red "" means that it is not.

Accounts

See the accounts (RS, LC, etc.) that are linked to your folio. This is also where you opt for, or opt out of receiving a virtual statement for your folio.

To obtain a monthly virtual statement of account:

1. Click the Business tab then Accounts.

2. Select the appropriate folio.

3. Click on the Accounts in this folio button.

4. Check the Obtain the monthly virtual statement button.

5. Click on .

b00 Take advantage of all AccèsD Affaires has to offer to your company and to your staff 6

August 23, 2006

History

The following information is provided:

User management b03

Click the Business tab, then Users to see the list of employees with access to the applica- tion, or grant access rights to the application or some transactions to other employees.

The table includes the following information:

errors when entering their password. The password then has to be reactivated. Take advantage of all AccèsD Affaires has to offer to your company and to your staff 7

August 23, 2006

User category

There are three user categories: primary administrator, secondary administrator, employee. When your business is registered for AccèsD Affaires, the branch provides a user code for the primary administrator. The primary administrator is an employee who has access to the entire range of services set up with your branch. There can be only one primary admin- are available to each of them, provides assistance to users and is the l iaison between the business and the AccèsD Affaires Services. The primary administrator may create second- ary administrators and employee accounts.

The secondary administrator

administrator. The secondary administrator provides assistance to other users and creat es new user accounts. It is important that your company appoint at least on e secondary admin- istrator in anticipation of situations where the primary administrator i s unable to assist other users or authorize transactions that require two signatures. The primary and secondary users may create employee accounts and determi ne the servic- es that are accessible to them. They may not grant access rights that are broader than their may grant access to your accountant). A primary administrator can only be added by the branch. Primary and secondary administrators can add users. Primary administrators can add secondary administrators or employee user s. Secondary administrators cannot create employee users. Secondary administrators and employee users can have the same access rig hts (or less) as the primary administrator, but their access rights can never be broader. Take advantage of all AccèsD Affaires has to offer to your company and to your staff

August 23, 2006

Adding a user

1. Select the Business tab, then Users.

2. Click on the Add a user button.

Add a user page.

4. Click on the Validate button. The new user will be on the list.

Modifying user information

1. Select the Business tab, then Users.

2. Select the user you want to change.

3. Click on the Change button. A new page will open.

4. Make the changes you want.

5. Click on the Validate button.

Deleting a user

1. Select the Business tab, then Users.

2. Select the user you want to delete.

3. Click on the Delete

be removed.

Obtaining more information on a user

1. Select the Business tab, then Users.

2. Click on the link that corresponds to the user's name.

A new page containing additional information will appear.

Reactivating a user's password

Make sure you identify the user requesting that his/her password be reac tivated. The user code, phone number and mother's maiden name (which appear on the User page) can be

1. Select the Business tab, then Users.

3. Click on the Reactivate button. The new password then appears at the top of

the page.

4. Send the new password to the user. The user will have to change the password the

Take advantage of all AccèsD Affaires has to offer to your company and to your staff 9

August 23, 2006

User details

maiden name is used to identify users when they call 1 866 7ACCESD, code 239 administrator (or their branch, if they are the primary administrator)

User Codes

the user account is created. The primary administrator gives the password to the user. This

Creating or changing your password b04

place the temporary one you received. If the user enters the wrong password three times in a row when logging on, it will be deacti- vated and they will no longer have access to the system. They must then contact the admin- istrator who is authorized to reactivate the password. Primary administr ators who forget their

Changing your password

1. Select the tab, then Change password.

Validate button.

Reactivating a password

1. Select the Business tab, then Users.

3. Click on the Reactivate button.

Only the branch or AccèsD Affaires services can reactivate a password for a primary administrator.

The primary administrator can reactivate a password for all users. The secondary administrator can reactivate a password only for an employ ee account. A user cannot reactivate his own password and must ask someone with the a ppropriate ac- cess rights to do so. Take advantage of all AccèsD Affaires has to offer to your company and to your staff 10

August 23, 2006

Information about your session b05

When you click Quit, you will see a list of all the monetary transactions that were made - they can help you trace your transactions in the future.

Sign transactions b06

hold, pending a signature; AccèsD Affaires will inform you of this. Please ensure that trans- actions awaiting signatures are approved, or they will not be carried ou t. Several companies require two signatures to authorize a transaction. AccèsD Affaires offers this option. If this is not one of your options but you would like to have it, contact your branch. If you chose the One signature option, all transactions in all the folios in AccèsD Affaires will be carried out with a single signature, even though these folios require two signatures for transactions made at the branch. If you chose the Two signatures option, transactions made in folios requiring just one sig- nature will still only require one signature. All transfers from folios requiring two signatures will require two signatures. When selecting the Two signatures option, you determined a monetary limit, above which a second signature would be required. Transactions for an amount lower than the minimum will not require a second signature. The second signature can be provided only by another user with the "Two signatures" op- tion. Note: A user who is not authorized to sign a transaction can still save a trans action, which will require two authorized signatures to be completed. user to authorize transactions in anticipation of situations where the a uthorized user is un- able or unavailable to authorize a transaction. Take advantage of all AccèsD Affaires has to offer to your company and to your staff 11

August 23, 2006

Signing a transaction

1. Select the radio button corresponding to the appropriate transaction.

2. Click on the Sign button. If the transaction was set up to take place immediately,

it will be carried out at this time. If the transaction was set up to t ake place at a later date, it will be added to the list of pending transactions until the sch eduled processing time

Deleting a transaction to be signed

1. Click the radio button corresponding to the transaction to delete.

2. Click on the Refuse button. The transaction will not be carried out.

Manage your business accounts

the easy way with AccèsD Affaires 12

October 3, 2011

Cash Management

General information about accounts and transactions c01 The Cash Management tab groups menus of the chequing accounts, investments, RRSPs

Transaction Accounts

page for quick access to regular accounts.

View your information on the Transaction accounts

can also make online transactions that will be registered to your branch account immediately Transactions amounts must be less than $10,000,000. The amount must be entered without spaces, commas or dollar sign ($). Together with your branch, you have determined which folios and accounts are to be acces- sible through AccèsD Affaires, and which transactions are allowed. All of your business folios, in all branches and caisses in the network, are eligible. sonal folios of its owner. Only Canadian currency bill payments and government remittances are perm itted. your branch, to change the accounts or operations that are available to your business. jardins accounts cannot be delegated to only a few. All users have access to the business

VISA accounts.

Cancel button at the bottom of each

c00

Manage your business accounts

the easy way with AccèsD Affaires 13

October 3, 2011

Transaction dates

of this change depends on the day.) The branch's month-end depends on the following schedule: Month-end falls on a...The branch's month-end is in the night from...

SundaySaturday to Sunday

MondayMonday to Tuesday

TuesdayTuesday to Wednesday

WednesdayWednesday to Thursday

Thursday

Saturday to Sunday

SaturdaySaturday to Sunday

Online and deferred transactions

When you set them up to take place immediately, your branch accounts are updated right away. be completed.

Manage your business accounts

the easy way with AccèsD Affaires 14

October 3, 2011

Additional account information c01_1

Get additional account information

Cash management tab (e.g.: balance avail-

ing Account - PCA lists the information separately from a Line of Credit - LC1.

Finding additional information

1.

Click the Cash management tab.

2. Select an account (chequing, RRSP, investment or credit) and choose the appropriate menu. 3. In the "Accounts" column, click on the account number you want. A new page will open, listing additional information about the account.

Changing or adding an account description

1.

Select the Cash management tab.

2. In the "Accounts" column, click on the account number you want. A new page will open, listing additional information about the account. 3. 4.

Manage your business accounts

the easy way with AccèsD Affaires 15

October 3, 2011

Hold on account

AccèsD Affaires now lists holds that have been placed on your accounts. Placing h olds on accounts is a normal measure taken by the caisse following various trans actions (e.g.: de- posit of instruments at counter or ATM). Contact your caisse for more information.

Important:

The balance listed under the Cash management tab doesn't take into account any holds that may have been placed on the account. It's important to check the additional If a hold has been placed on the account, details will automatically be displayed. If not,

AccèsD Affaires will display $0 for holds.

Hide the hold information by clicking "Close details." AccèsD Affaires shows only holds that are placed only on Personal Chequing Accounts (PCA) and Regular Savings Accounts (RS). is the "real" balance that represents how much cash you can access in the account.

Manage your business accounts

the easy way with AccèsD Affaires 16

October 3, 2011

Latest transactions

On AccèsD Affaires, you can quickly view the latest transactions that were made in y our ac- count in the past 31 days, which will help you quickly determine which t ransaction caused a hold to be placed on your account. tion, etc.), click the appropriate tab for your statements and search f or a transaction. AccèsD Affaires now displays the authorized transit for your account. Amount determined by the caisse to allow members to have access to their funds immediately af ter a deposit. This amount is awarded based on the needs of each member. This amount is set by the caisse and based on each member's needs.

Manage your business accounts

the easy way with AccèsD Affaires 17

October 3, 2011

Funds Transfers c02

How it works

Transfers: periodically transfer funds between accounts Make your life easier and use AccèsD Affaires to transfer funds between accounts held at Use AccèsD Affaires to determine or change your transfers

Fast, user-friendly and safe

Access rights

Transactions involving fund transfers can be signed electronically by one or more people.

How to register

Cash Management service, including transfers, cash advances and line ofquotesdbs_dbs5.pdfusesText_9