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Accessible Information Toolkit

A toolkit produced by local Healthwatch,

for local Healthwatch

V1: July 2016

Accessible Information Toolkit

2

Contents

1 Introduction ......................................................................... 3

1.1 Who is this toolkit for? ............................................................. 3

1.2 Why has it been developed? ....................................................... 3

2 The Accessible Information Standard ............................................ 4

3 Five reasons to work on accessible information ................................ 6

4 FAQ's - what local Healthwatch want to know ................................. 8

5 Enter & View: Accessible Information .......................................... 11

5.1 Purpose of the visit ................................................................ 11

5.2 Strategic drivers ................................................................... 12

5.3 Methodology ........................................................................ 12

5.4 Prompts and questions ............................................................ 13

6 Enter & View: Impact on accessible information ............................. 16

7 Next steps ........................................................................... 19

8 Resources ........................................................................... 20

8.1 Health inequalities ................................................................ 20

8.2 Accessible Information Standard - for patients................................ 20

8.3 Accessible Information Standard - for professionals .......................... 20

8.4 Enter & View: Accessible information visit tools .............................. 20

8.5 Enter & View: Accessible information report examples ...................... 20

8.6 Further information on communication methods ............................. 21

9 Appendix 1: How has it been developed? ...................................... 22

10 Appendix 2: You said, we did ² involving the Healthwatch network ....... 23

Introduction

3

1 Introduction

Welcome to the Accessible Information Toolkit. A toolkit produced by local Healthwatch, for local Healthwatch.

1.1 Who is this toolkit for?

This toolkit has been developed for local Healthwatch.

1.2 Why has it been developed?

A collaborative group of local Healthwatch with a particular interest in accessible information identified a need for more support on this topic. It has been created to support and inform local Healthwatch activity around the provision of accessible information. This includes a methodology for undertaking Enter & View visits that support adherence to the Accessible Information Standard.

Accessible Information Toolkit

4

2 The Accessible Information

Standard

People with a disability or sensory loss have rights in relation to the information provided by services. From the 1st August 2016 some organisations must follow the Accessible Information Standard by law. NHS England have created the Accessible Information Standard which the NHS and adult social care services are legally obliged to meet. Whilst there are clear benefits to local people of other organisations adopting the standard (e.g. local Healthwatch and children's social care), there is currently no legal requirement for this. As part of the Accessible Information Standard, organisations that provide NHS or adult social care must do five things.

They must:

Ask people if they have any information or communication needs, and find out how to meet their needs

Record those needs in a set way

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social care providers, when they have consent or permission to do so Make sure that people get information in an accessible way and communication support if they need it " POHUH MUH ŃOHMU NHQHILPV IRU ORŃMO +HMOPORMPŃO POMP

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