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true potential. realizing annual report 2019

contentsrandstad at a glancemanagement report governancefinancial statements supplementary informationcontents.

randstad at a glance

4key figures 2019

6message from the CEO

8about randstad

14our global presence

15geographic spread

16realizing true potential

management report

19how we create value

24integrated reporting framework

26the world around us

31our strategy and progress

36our value for clients and talent

41our value for employees

47our value for investors

52our value for society

58sustainability basics

71performance

88risk & opportunity management

governance

102executive board

104supervisory board

106report of the supervisory board

115remuneration report

128corporate governancefinancial statements

135contents financial statements

136consolidated financial statements

140main notes to the consolidated financial statements

170notes to the consolidated income statement

174notes to the consolidated statement of financial

p osition

189notes to the consolidated statement of

c ash flows

193other notes to the consolidated financial statements

200company financial statements

202notes to the company financial statements

206other information

supplementary information

217financial calendar

218ten years of randstad

220about this report

222sustainable development goals

223GRI content index

227global compact index

228sustainability and industry memberships and

p artnerships

229certifications, rankings, and awards

231highest randstad positions in industry associations

232glossary

238history timelineannual report 20192

randstad at a gla nc

e.contentsrandstad at a glancemanagement reportgovernancefinancial statements supplementary information4key figures 2019

6message from the CEO

8about randstad

14our global presence

15geographic spread

16realizing true potentialannual report 20193

contentsrandstad at a glancemanagement reportgovernancefinancial statements supplementary informationkey figures 2019.

revenue in millions

23,676

73underlying EBITA margin

4 .6%

73adjusted net incomei

n millions

‹ 766

73number of candidates

w orking (on a daily basis)

649,000

71global HR services leader

1

73free cash flow in millions

915

73employee engagements

core 7.6

45proposed dividend

p er ordinary share

‹ 4.32

47number of permanent

p lacements

260,700

71number of employeest

rained

34,300

60number of candidatest

rained

330,500

52women in seniorl

eadership positions 47%

42annual report 20194

contentsrandstad at a glancemanagement reportgovernancefinancial statements supplementary informationkey financials.

in millions of ‹, unless otherwise indicated2019restated 2018

Underlying

1Revenue23,67623,812(1%)

Gross profit4,7264,7030%

EBITA

21,0941,131(3%)

Actual

Revenue23,67623,812(1%)

Gross profit4,7054,7010%

EBITA

39771,061(8%)

Net income606708(14%)

Free cash flow

491562746%

Net debt, excluding lease liabilities

5756985(23%)

Net debt (including lease liabilities)1,3771,640

Leverage ratio (net debt/12-month EBITDA)1.01.2

Total equity4,4734,4471%

Ratios (in % of revenue)

Underlying

1Gross margin20.0%19.8%

EBITA margin4.6%4.7%

Actual

Gross margin19.9%19.7%

EBITA margin4.1%4.5%

Net income margin2.6%3.0%

Share data

Basic earnings per ordinary share (in ‹)3.243.80(15%) Basic earnings per ordinary share, underlying (in ‹)

64.184.55(8%)

Diluted earnings per ordinary share, underlying (in ‹)

64.174.54(8%)

Dividend per ordinary share (in ‹)4.323.3828%

Payout per ordinary share (in %)

71037439%

Closing price, year-end (in ‹)54.4440.0936%

Market capitalization, year-end9,9797,34936%

Enterprise value, year-end

810,7358,33429%

Employees/outlets

Average number of candidates working649,000670,900(3%) Average number of corporate employees38,28038,820(1%)

Number of branches, year-end2,7612,827(2%)

Number of Inhouse locations, year-end2,1001,9995%

1 Underlying: actual gross

profit and EBITA adjusted for one-offfs, such as restructuring costs, integration costs, and acquisition-related expenses. 2

EBITA: operating

profit before amortization and impairment of acquisition-related intangible as sets and goodwill.

3 EBITA: operating

profit before amortization and impairment of acquisition-related intangible as sets and goodwilll.

4 Free cash

flow: sum of net cash from operating and investing activities, excluding the acquisition and disposal of subsidiaries and associates and equity inves tments, and dividends from associates; including repayment of lease liabilities.

5 Net debt, excluding lease liabilities: cash and cash equivalents minus b

orrowings.

6 Before amortization and impairment of acquisition-related intangible ass

ets and goodwill, integration costs, acquisition-related expenses, and one-offfs.

7 Payout per ordinary share in %: dividend per ordinary share on basic ear

nings per ordinary share adjusted for the net efffect of amortization and impairment of acquisition- related intangible assets and goodwill, integration costs, acquisition-r elated costs, and one-offfs.

8 Enterprise value: the total of market capitalization and net debt (net

debt excluding lease liabilities).annual report 20195

contentsrandstad at a glancemanagement reportgovernancefinancial statements supplementary informationDear Stakeholder,

In 2

019, we

solidified our global No. 1 position as the largest HR services firm in the world. This further strengthens our commitment and responsibility to support people and organizations in realizing their true potential. In fact, we see it as our core business. It has helped us achieve our leading position, and it will help us in our journey towards our ultimate goal of touching the work lives of 500
million people worldwide by 2030.
So why is growth so important to us? Most importantly, we want to grow because we want to give more and more people the chance to grow with us, providing them with ever better career opportunities. That has also been my personal experience over the past 32 years, as mismatches between jobs and people are on the rise, our role is becoming increasingly significant.As data-driven global HR experts, we can help people and organizations overcome these mismatches and help them navigate the increasingly complex labor market to realize their true potential. And not just once, business life cycles. For me and my colleagues, it has always been crucial to perform today, but also to deliver a solid strategy for tomorrow. glad to say that we achieved both in 2019.
We delivered a sound return for shareholders, and we made strong progress advancing our digital transformation and Tech & Touch strategy. In 2019, we launched our Human Forward promises: transparency, guidance and proactivity.

Together

with our core values, these promises will help us to perform to the best of our ability and drive future growth.

I was pleased to see our

effforts recognized by our external stakeholders through several awards andquotesdbs_dbs12.pdfusesText_18