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1ANNUAL

REPORT

2018
2

Content

03.

About Aramex

05.

About Sustainability and This Report

08.

Letter from the CEO

11.

Our Services

16.

Key Non - Financial Goals

18.

Governance

25.

Our People

32.

Our Customers

37.

Sustainability

39.

Community Engagement

40.

Youth Education and Empowerment

43.

Entrepreneurship

43.

Our Environmental Commitment

ARAMEX ANNUAL REPORT

2018
02 45.

Sustainability Support, Advocacy

and Partnerships 46.

Emergency Relief

47.

Human Rights Impact Assessment

47.

Total Impact Assessment

48.

Stakeholder Engagement

69.

Compliance

72.

Associations and Certiflcations

74.

Reporting Process

77.

Disclosures on Management Approaches

80.

GRI Content Index

94.

UNGC/SDG Index

96.

Appendices

99.

Independent Assurance Statement

103
. Our Performance 3 01

AboutAramex

4

ABOUT ARAMEX

Since its foundation in 1982, Aramex has grown to become a global leader in the logistics and transportation industry, recognized for its customized and innovative services for businesses and consumers. Listed on the Dubai Financial Market (DFM) and headquartered in the UAE, our location bridges the path between East and West, enabling our reach to more customers with the provision of effective logistics solutions worldwide. Our breadth of services, including International and Domestic Express Delivery, Freight-forwarding, Logistics and Supply Chain Management, e-Commerce, and Record Management extend our considerable reach. We remain committed to further enhancing our global operations and pursuing more opportunities for future business growth and advancement. Our unique asset-light business model and commitment to innovation underpin every strategic decision we make. This has proved highly successful, allowing us to adapt swiftly to challenging market conditions, execute last mile delivery solutions, develop new products and services, and respond quickly to the continual changes in customer preferences.

We live in an era where technology transforms and

influences our daily lives more than ever before; as a result, technological innovation is critical to our success. We are strategically leveraging technology for better and more efficient last-mile delivery solutions. This approach has significant benefits, and that's why we consider ourselves a technology-driven enterprise, selling transportation and logistics solutions without owning heavy assets. We also believe that investing in technology in the field of e-Commerce is key to the movement of goods and services efficiently whilst maintaining our market-leading position. In order to grow a truly sustainable business it is crucial that we utilize our core competencies to enhance our positive impact as active citizens in the communities in which we operate. Our "Delivering Good" sustainability platform is active in over 98% educational, social and environmental projects worldwide, and we have partnered with many international and local organizations dedicated to similar causes. We are proud of the partnerships we have with the communities in which we operate, as well as the contributions to their sustainable economic development. To that end, we are actively developing a culture where innovation can thrive. With continuous investment in our people, technology, infrastructure, and the implementation of innovative solutions, we satisfy our customers evolving needs and deliver the maximum value to our stakeholders along with maintaining partnerships with local communities.

We currently have business

operations in 600+
cities across more than 65
countries worldwide and employ over

15,623 professionals

. Factoring in the

40 alliances

we have with leading international express and logistics providers, as part of the

Global Distribution Alliance (GDA),

our network expands to more than

12,000

offices and

66,000

employees across

240 countries

ARAMEX ANNUAL REPORT

2018
04

102-2, 102-3, 102-4, 102-5, 102-6, 102-7

02

AboutSustainabilityAnd ThisReport

6

ABOUT SUSTAINABILITY AND THIS REPORT

Now more than ever, we are seeing

the world's leading companies adopt sustainable practices and restricting their business to companies in compliance with those practices. Aramex's proactive approach assures that we are always ahead of international norms and leading the way towards better sustainability outcomes. We are pleased to share with you our 9th Integrated

Report and 13th Sustainability Report.

Evident since our founding, we have continued to lead our sector and the region in sustainability through constantly strategizing, improving and innovating our approach. Our core values have always been the engine of our sustainability, driving us to invest in, and empower our people, enhance customer experience and encourage innovation and entrepreneurship, and always opt for socially and environmentally responsible practices. Our sustainability strategy has evolved over the years by adopting emerging best practices in sustainability and by creating new ones. Our holistic approach to sustainability is crucial to our business model, integrated into our operations, and guided by our communities and core competencies while remaining aligned with a global sustainable development agenda. Our investments in, and commitment to sustainability help ensure sustainability for our company, our communities, and the planet in the future. The report integrates our financial and sustainability information and includes our Green House Gas emissions for 2018, as well as communicating our progress on sustainability goals. This year is the third year in which we are reporting according to the Global Reporting Initiative (GRI) Standards. We continue to be pioneers in the transition to these Standards, which we hope will enable us to continue enhancing our sustainability efforts in a more effective, stakeholder-focused and comprehensive manner. In addition to continuing our GRI Standards reporting, we conducted a Total Impact Assessment to

ARAMEX ANNUAL REPORT

2018
measure the total monetary value of all of our impacts, economically, socially and environmentally, and became one of the first multinational corporates in the MENA region to conduct an expansive externally validated Human Rights Audit of our operations and suppliers. In addition to this, Aramex continues to further support the United Nations Sustainable Development Goals with a particular emphasis on UNSDGs 4, 8, 13, and 17 and having impact on most of the other goals. This is also the first year in which we are reporting to satisfy the requirements set forth by the International

Integrated Reporting Committee (IIRC) which will

facilitate the availability of the information in the format the investment communities would require. We achieve this in part by reporting our value creation across the Six Capitals: Human Capital, Intellectual Capital, Social and Relationship Capital, Financial Capital, Manufactured Capital, and Natural Capital. Our sustainability strategy sets out to maximize our value creation across the first

5 of these Capitals, while minimizing negative impacts

on Natural Capital and making efforts to utilize Natural

Capital that is renewable and clean.

Our financial statements are maintained in accordance with the International Financial Reporting Standards (IFRS) of the International Accounting Standards Board (IASB) and are reported in line with the regulatory requirements of the Securities and Commodities

Authority (SCA) of the United Arab Emirates.

102-12, 102-46, 102-49, 102-50, 102-54, 412-1

Inputs

Values

Business and Operations

82

Nationalities

20,416,518

Liters of Fuel

AED

1,464,100,000

Share Capital

Stakeholder

Engagement

Sessions

15,623

Employees

47,450,551

Kw Electricity

14.1

Return on

Equity (ROE)

98

Sustainability

Coverag

e Certi fi ed

Training Center

22

Increase

in Recycling 4,390

Shipments

per Employee

Generating

Electricity

Through Our

Solar Farms

in Amman & Duba i AED

Employee Bene

fl ts

1,198,702,914

& Salaries AED 4,704

Million

Total Assets

78,000

+ Direct Bene fl ciaries AED 5,086

Million

Total Revenues

300
+ Stakeholders

Attended Engagement

Sessions

64
of Total

Employees

Received

Complianc

e

Training

7

Reduced Fuel

per Shipment 24

Reduced Electricity

per Shipment "compared to 2012
baseline"

How We

Create Value

ARAMEX ANNUAL REPORT

2018
4

302 ,1-302 ,2-203 ,1-201 ,3-103 ,2-103 ,1-103

8

Dear Valued Stakeholders,

2018 was a remarkable year for Aramex as we

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