subscription is valid for 12 months after which it is eligible for renewal In order to take 2 Can I install Adobe Creative Cloud on more than one computer? Yes
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subscription is valid for 12 months after which it is eligible for renewal In order to take 2 Can I install Adobe Creative Cloud on more than one computer? Yes
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Adobe Creative Cloud FAQ - for home use on personally-owned computer
1. My department has purchased an Adobe Creative Cloud subscription for use on my JMU-owned
computer. Can I also install it on a personally-owned computer?Yes. JMU faculty and staff for whom their department has purchased a subscription to Adobe's Creatiǀe
Cloud may install Creative Cloud applications on a personally-owned computer for $9.75. This subscription is valid for 12 months after which it is eligible for renewal. In order to take advantage of this offer, please email wrightkd@jmu.edu so your eligibility can beconfirmed. You will be giǀen a username and password to purchase a ͞redemption code" from the JMU
webstore hosted by our distributor, Kivuto.2. Can I install Adobe Creative Cloud on more than one computer?
Yes. Creative Cloud desktop applications can be downloaded and installed on multiple Windows and/or Mac computers. However, activation is limited to two machines per individual associated with themembership. See the terms of use (link is external) for more information. Learn how to deactivate (link
is external) a Creative Cloud license on a machine.3. I can only download the trial version of the Creative Cloud applications.
Trial versions of Creative Cloud applications can be downloaded and converted to fully licensed versions
after install. Once the trial version of the application is installed, one launches the application and
receives a prompt to Continue Trial or License Software. After clicking on License Software, sign in using
your Adobe ID and the software will activate to a fully licensed version.4. I have my redemption code but to use Acrobat XI Pro I need a serial number. Where do I find that?
Creative Cloud (CC) applications do not require an activation key. CC applications are activated bySigning In with your Adobe CC subscription account. To Sign In, launch the application, expand the Help
menu and sign in using your Adobe ID.Older versions of Creative Suite (CS5.5 and earlier) may cause issues including activation problems and
should be uninstalled prior to installing Creative Cloud5. Can I use both Creative Suite and Creative Cloud on the same computer?
Creative Suite (CS) 6 and Creative Cloud are compatible and can be installed on the same computer.Earlier versions of CS (version 5.5 and earlier) may cause issues with Creative Cloud applications and
should be uninstalled prior to installing Creative Cloud.6. When I download this software, how long does the license last? I noticed it says it is a 1-year
subscription, does this mean I need to re-download it again every year? Adobe Creative Cloud subscriptions must be renewed annually, but it is not necessary to re- download/re-install applications to renew.7. How do I switch my personal Adobe CC subscription to the JMU home-use subscription?
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html (link is external)8. Can I download the entire suite in one download?
The applications are available as individual downloads only.9. I need to replace my current computer. How can I move Adobe software to my new computer?
Eligible users are allowed two concurrent activations. You may install and activate the Adobe CC applications on both the old and new computers concurrently. If you do not wish to use Adobe on theold computer and wish to uninstall, follow these directions for uninstalling Adobe software - Learn how
to deactivate (link is external) a Creative Cloud license on a machine. NOTE:It is important to always deactivate Adobe software before uninstalling. If an application isuninstalled without first being deactivated, one of the two concurrent activations for that application
can be lost.10. Can I convert my currently installed CS6 apps to Creative Cloud?
Yes:1.Deactivate the product by choosing Help > Deactivate in any CS6 app.
2.Launch the product again. It will now launch in trial mode.
3.Click the License this Software button located at the bottom of the screen.
4.Follow the onscreen instructions and Sign in with your Adobe ID.
For more information, see Convert CS6 Trials to Creative Cloud (link is external), for detailed instructions
and complete screenshots.11. Can the new versions of the tools in the Creative Cloud read or save older data/document/project
file formats from Creative Suite? What about the other direction, will CS read/save Creative Cloud files?From the Adobe website: Generally, your new CC tools will be able to open and use any and all earlier
CS project and data files - including CS3, CS4, CS5, CS5.5, and CS6 files - with no problem or loss of
information. Going the other way, when wanting to use CS6 or older tools to open a file saved from a CC
12. Why can't I re-download Creative Cloud? How do I install Creative Cloud on a second device?
The Adobe Creative Cloud download on the Kivuto OntheHub website is not the Creative Cloudapplication itself, but rather a redemption code used to "purchase" a 1-year subscription to Creative
Cloud. Once you have subscribed to Creative Cloud, there is no need to re-download from the OntheHub site. For a second activation of an Adobe Creative Cloud application. e.g. Photoshop, log in to Adobe.comwith your Adobe CC ID; the one you used/created to start your subscription. On the website, you will see
an Account information section that includes a link to Creative Cloud Apps>Desktop. This link will take
you to the apps page where you will find the application downloads. With a CC subscription there is no
need for activation keys. After installation, launch the application and click on the Help menu to Sign In.
Signing in with your Adobe CC ID activates the software.