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Technical Support

Frequently Asked Questions

Last updated July 2, 2012

Desktop / Laptop System Requirements

required to receive and sign a document? A computer with one of the following operating systems:

Windows XP

Windows Vista

Windows 7

MacOS X v10.4.11 and above

Other operating systems (and older versions of the OSes listed above) may also work, but have not been tested for compatibility.

An Internet web browser (see below)

For the best experience viewing and printing electronic documents, you must have Adobe Acrobat or Adobe Reader, version 9.1 or greater. Documents can be read with earlier versions of Reader and Acrobat, but the experience may vary. SIGNiX recommends that you keep your PDF viewer up-to-date for security reasons. An email address and the ability to receive email.

Access to the Internet.

A printer (if you want to print copies of electronic records).

What browsers are supported?

Microsoft Internet Explorer, version

8.0 and higher.

Google Chrome, version 12 and

higher. See Q&A below on opening

PDFs in Chrome.

Mozilla Firefox, version 3.0 and

higher. See Q&A below on opening

PDFs in Firefox.

Safari, version 4.1.3 and higher.

Opera, version 8.0 and higher.

Cookies and JavaScript must be

enabled for all browsers. Other browsers and earlier versions of the

Technical Support FAQ Updated July 2, 2012 Page 2

browsers listed above may also work but compatibility may vary. SIGNiX recommends that you keep your internet browser up-to-date for security and usability reasons.

What PDF viewers are supported? Where

do I get a supported PDF viewer?

For the best experience viewing and printing

electronic documents, you must have

Adobe Acrobat or Adobe Reader, version

9.1 or greater. Documents can be read with

earlier versions of Reader and Acrobat, but the experience may vary. JavaScript must be enabled.

A free copy of Adobe Reader can be

obtained from the Adobe website at http://www.adobe.com/.

I opened my signed PDF on a Mac and

the signatures are not being displayed or verified. What happened, and how do I fix it?

The default PDF viewer on Mac OS X is its

built-in Preview application. Unfortunately, this application only supports a bare minimum of the PDF standard and cannot display or verify digital signatures, among many other items.

In order to view any digitally signed PDFs

(not only those from SIGNiX), you must first download Adobe Reader from http://get.adobe.com/reader/. Then, after installing that software, find a

PDF file on your desktop of document

folders. Click on this file while holding down the Control key, and select Get Info from the pop-up menu. Click on the small triangle to the left of already, and you should see a drop-down list of potential applications. Choose the

[PDF] [PDF] Technical Support Frequently Asked Questions - SIGNiX