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Working Paper 1 / 2013
The Bureau for Gender Equality
supports the implementation of the ILO's Policy on Gender Equality and Mainstreaming. This entails offering advice to const ituents and ILO staff on measures to help ensure that policies, legislation, pro grammes and institutions are more gender-equitable. Such measures include ratifying and implementing relevant labour standards, increasing the number of wom in decision-making positions, promoting women's entrepreneurship and paying attention to situations where women are particularly vulnerable in the labour mark et. The Bureau keeps the Organization's Governing Body and International Labour Conference appraised of contemporary gender issues in ILO's work and coordinates the ILO global Gender Network, which comprises Senior Gender Specialists and gender focal points in the field offices and at headquarters in Geneva. It carries out participatory gender audits (PGAs), technical cooperation projects, knowledge sharin g and awareness- raising activities to help strengthen the capacities of constituents, ILO staff and other
stakeholders to address the gender dimension in their areas of work. The Bureau participates in United Nations inter-agency activities and initiatives aimed at promoting gender equality and the empowerment of women. These include the Millennium Development Goals (MDGs) and especially MDG 3 on gender equality, the Beijing Platform for Action and the Convention on the Elimination ofDiscrimination
against Women (CEDAW). The Bureau contributes to Expert Group meetings to prepare the Commission on the Status of Women (CSW) and participates in the yearly CSW thematic discussions panels. The Bureau supports gender mainstreaming in "Delivering as One" initiatives at the country level and in United Nations Develo pment Assistance Frameworks (UNDAFs). The Bureau liaises with civil society groups, academic institutions and a broad range of actors committed to gender equality.ILO Bureau for Gender Equality
4, Route des Morillons
1211 Geneva 22, Switzerland
Tel. +41 22 799 7645
Fax +41 22 799 6344
gender@ilo.org www.ilo.org/genderInternational Perspectives on Women and Work in Hotels,Catering and Tourism
Thomas Baum
ISBN978-92-2-127414-8
9789221274148
Bureau for
Gender
Equality
Sectoral
Activities
Department
GENDER Working Paper 1/2013
SECTOR Working Paper No. 289
Bureau for Gender Equality
andSectoral Activities Department
International perspectives on women and work
in hotels, catering and tourismBy Professor Thomas Baum
INTERNATIONAL LABOUR OFFICE ± GENEVA
Copyright © International Labour Organization 2013First edition 2013
Publications of the International Labour Office enjoy copyright under Protocol 2 of the Universal Copyright
Convention. Nevertheless, short excerpts from them may be reproduced without authorization, on condition that
the source is indicated. For rights of reproduction or translation, application should be made to ILO Publications
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accordance with the licences issued to them for this purpose. Visit www.ifrro.org to find the reproduction rights
organization in your country.International perspectives on women and work in hotels, catering and tourism, Bureau for Gender Equality
Working Paper 1/2013, Sectoral Activities Department Working Paper No. 289, by Professor Thomas Baum,
International Labour Office, Sectoral Activities Department. Geneva, ILO, 2013.ISBN 978-92-2-127414-8 (print)
ISBN 978-92-2-127415-5 (Web pdf)
women workers / employment / hotel industry / catering / tourism14.04.2
ILO Cataloguing in Publication Data
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Printed by the International Labour Office, Geneva, SwitzerlandWP-External-289-[SECTO-130318-2]-NR-En.docx iii
Preface
Hotels, catering and tourism (HCT) is a large and fast-growing service sector, with an average female participation of 55.5 per cent at global level and up to 70 per cent at regional level. They are employed in a wide variety of roles, including as cleaners and kitchen staff, front-line customer service workers and senior management. The recruitment, retention and promotion of talented women for technical and managerial leadership positions will be necessary to meet the future skills and productivity requirements of the sector. Moreover, women will comprise an even larger proportion of impact on gender equality in the recruitment of employees. This working paper highlights the structural and cultural issues which determine the roles that women play within the HCT workforce and the strategies which can make a difference to their status and opportunities within the industry. Some of these issues relate to occupational sex segregation, wage parity, career opportunities, the role of women within micro-enterprises and the informal hotel/catering/tourism economy. The links between equality of opportunity and treatment for women and men in quality jobs, workforce development, training opportunities and employment in the sector have been explored to a certain degree at national or local levels. However, there is less information regarding gender equality provisions and major international companies in global and regional contexts. The findings of this study point to issues of importance for employment of women as a basis for future dialogue. They also highlight important innovations, good practices and interesting case studies in support of future human resources planning for The working paper draws upon a broad range of published sources from international, regional and national studies of the industry and of wider analysis of gender roles within the economy. It also takes account of the outcomes of a survey of international hotel companies and a focus group meeting with senior executives which explored both current workforce. The working paper is a joint undertaking of the ILO Bureau for Gender Equality (GENDER) and ILO Sectoral Activities Department (SECTOR) and was prepared by Professor Thomas Baum of the Strathclyde Business School in the University of Strathclyde, Glasgow, United Kingdom. Ms Susan Maybud (GENDER) and Mr Wolfgang Weinz (SECTOR) were responsible for the examination and finalization of the draft working paper; Ms Lucie Servoz (SECTOR) provided comments, additional information and technical assistance; and Mr John Myers (SECTOR) reviewed and revised the final draft.Alette Van Leur
Director
Sectoral Activities Department (SECTOR)
International Labour Office
Jane Hodges
Director
Bureau for Gender Equality (GENDER)
International Labour Office
WP-External-289-[SECTO-130318-2]-NR-En.docx v
Contents
PagePreface ............................................................................................................................................... iii
Contents ............................................................................................................................................. v
Executive summary ........................................................................................................................... vii
List of acronyms ................................................................................................................................ ix
1. Introduction ............................................................................................................................... 1
1.1. Women, work in the HCT sector and gender equality ............................................... 1
1.2. Purpose of the working paper ..................................................................................... 4
2. Employment in hotels, catering and tourism ............................................................................ 6
2.1. The nature of work in HCT ........................................................................................ 8
3. Recognizing gender issues ........................................................................................................ 12
3.1. Understanding the reasons behind gender inequality in the labour market ................ 15
3.2. Women in employment in HCT.................................................................................. 19
3.3. Women and wages ...................................................................................................... 24
3.4. Equality of opportunity and treatment ........................................................................ 25
3.5. Key themes and cases ................................................................................................. 26
3.6. Women and HCT cooperatives ................................................................................... 27
3.7. Women in informal employment in HCT ................................................................... 28
in Mexico ................................................................................................................................ 30