[PDF] [PDF] IFC Mobile Money Study – Nigeria - World Bank Document

MMO Mobile Money Operator NOTE: In Nigeria, Mobile Financial Service Providers are referred to as Mobile Money Operators (MMOs) and Mobile Money Regulatory Framework Source:World Bank DataFinder (iPad Application)



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IFC Mobile Money Scoping

Country Report: Nigeria

June, 2012 Public Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure Authorized

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IFC has undertaken six (6) scoping reports in Rwanda, South Sudan, Liberia, Ivory Coast, Nigeria and Sierra Leone. These countries were chosen for the study because MFS were nascent, markets were difficult to reach, or other factors presented unique challenges. From these scoping reports, IFC will identify two nascent markets to provide broad and deep support to accelerate the uptake of branchless banking services, particularly among underserved and rural customers.

This deck summarizes

the non-confidential findings that were obtained by IFC and the UNDCF during the scoping mission. It provides a brief perspective on regulations, financial market, telecom market, and mobile financial service implememations.

Acronyms

‡AML Anti-Money Laundering

‡B2P Business-to-Person (transfer)

‡CBN Central Bank of Nigeria

‡FI Financial Institutions

‡G2P Government-to-Person (transfer)

‡GDP Gross Domestic Product

‡KYC Know Your Customer

‡MCW MasterCard Worldwide

‡MFI Microfinance Institution

‡MFS Mobile Financial Services

‡MFSP Mobile Financial Services Provider

‡MMO Mobile Money Operator

‡MNO Mobile Network Operator

‡NCC Nigeria Communications Commission

‡NPS National Payment System

‡P2P Person-to-Person (transfer)

‡POS Point of Sale Terminal

‡PSP Payment Service Provider

‡PTSP POS Terminal Service Providers

Nigeria Executive Summary

Overall Mobile Money Readiness 4 (high, on a scale from 2-4 where 2 is low and 3 is medium) Current Mobile Money Solutions 15 licenses, 8 more in process

Population: 155,215,573 (July 2011 est.),

8th largest country in the world

Mobile Penetration: Approx 102 m subscribers, or 65% Banked Population: 25.4 m adults, or 16% of population

Remittance % of GDP: Inbound $9.585 m, 5.56%

Percent under poverty line: 70%

Economically Active population: 56.3% - ages 15 to 64

Adult Literacy: 68%

Banks with largest branch networks: UBA, Access/Intercontinental,

First Bank, and Ecobank/Oceanic

Mobile Network Operators: MTN, Glo, Airtel, Etisalat

Ease of doing business: 133 out of 183

Additional comments: Nigeria is both unique and interesting, due to the regulatory framework as well as the large number of licensed MMOs. The manner in which the market unfolds over the next 12-18 months will shed light on issues of cash-lite, consolidation, agents, interoperability, and the broader payments landscape. Therefore, Nigeria will be an important country to watch and track. Quantitative measurements will be particularly informative.

NOTE: In Nigeria, Mobile Financial Service Providers are referred to as Mobile Money Operators (MMOs)

ͻMacro-economic Overview

ͻRegulations

ͻFinancial Sector

ͻTelecom Sector

ͻDistribution Channel

ͻMobile Financial Services Landscape

ͻConclusion

ͻAppendixes

‡Population: 155,215,573 (July 2011)

‡Age distribution: 40.9% (0-14 years), 55.9%

(15-64 years), 3.1% (over 65 years)

‡Urban/rural split: 48.4% urban

‡GDP (PPP): $377.9 billion, 32nd globally

‡GDP per capita (PPP): $2,500, 175th globally

‡Population below SRYHUP\ line: 70%

‡Economically active: 50.5 m in labor force (2010), 4.9% unemployed (2007 est.)

‡Literacy rate: 68%

‡Banking penetration: 25.4 m or 16% of population has formal financial services# ‡Mobile phone penetration: 102 m (June 2012) accounts, equals 65% penetration

‡Remittance (% of GDP): 5.56%, $9.585m .H\ Country 6PMPLVPLŃV Sources: Primary - CIA Factbook Website Jan 2012, EFinA Access to Financial Services Survey 2010.

# Secondary- Based on interviews, 2012. ‡8th largest global population ‡Banked population and mobile penetration numbers varied among interviewees ‡40.9 % of population under 14 indicates strong future growth of economically active population ‡Median age of 19 is an enabling factor for MFS ‡70% in agriculture, 10% industry, remaining 20% in services

‡Urbanization growth rate of 3.5% indicates

future pressure on infrastructure, and access challenges in rural areas

‡High percentage and value of remittances indicate International Money Transfer opportunity post domestic MFS deployments

‡Low banked population coupled with high mobile penetration indicate growth opportunity for mobile money Macro-Economic Overview Insights

1.MMOs received licenses to provide mobile

services in September 2011, so businesses are just starting.

2.Regulatory clarity is needed in regards to

payments and interoperability

2.There are infrastructure challenges, i.e. electricity and communications. Nigeria is a cash-based economy and infrastructure challenges have hindered near-term adoption

of ATM and PoS.

4.Most banks seem unwilling to extend reach to the mass market and MNOs are limited to providing communication infrastructure, which could lead to reduced outreach.

5.With 155 m population, hugely expensive

customer awareness campaigns are required. Several factors constrain banking & payments growth, while mobile penetration has increased steadily

Source: World Bank DataFinder Banking and Mobile Penetration

Successful mobile money deployments

may bridge many of the challenges faced in growing traditional banking

8 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

0 10 20 30 40 50 60 70 80

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 Mobile Penetration

Subscribers (Mn)

Year

Subscribers Penetration

ͻMacro-economic Overview

ͻRegulations

ͻFinancial Sector

ͻTelecom Sector

ͻDistribution Channel

ͻMobile Financial Services Landscape

ͻConclusion

ͻAppendixes

‡CBN Payments Division regulates all

aspects of the National Payments System ‡Mobile money is regulated by CBN, but managed in conjunction with the NCC

‡National Payment System Management Bill and Mobile Money Regulatory Framework were released in 2009 Central Bank of

Nigeria

(CBN) ‡Responsible for regulating infrastructure required to support mobile money

‡Mandate through Nigerian

Communications Act 2003 requires all new

SIM cards be registered as of May 1, 2010

‡Draft bill is in the National Assembly to deal with registering current customers Nigerian

Communications

Commission

(NCC) ‡NPS Management Bill provides for management, administration, operation, regulation, oversight, supervision of payments, and clearing and settlement systems

‡Regulatory Framework for Mobile

Payments, which has been developed to

deepen financial inclusions, covers infrastructure, business rules, technology and compliance

‡Components of the payment regulation are leading to some uncertainty in the industry (switching, ATM, POS)

‡Payment regulations fall under various frameworks Regulatory Bodies Implications Roles & Responsibilities

‡Membership includes broad range of

players in the e-payments landscape ‡$LPV PR SURYLGH ´YRLŃH RI POH LQGXVPU\µ PR the CBN and other regulators ‡Identify themselves as thought leaders in recent regulatory changes (cashless Lagos) E-PPAN (Formal) ‡Includes CBN Governor and Bank CEOs

‡Mandate from the CBN to lead industry

‡Appears that many payment related issues are discussed and decided here Bankers

Committee

(Formal) ‡Various industry bodies already exist, but many have limited mandates

9Several informal mobile money bodies being formed by MMOs, but lack cohesion or mandates

‡A broader industry led initiative creating the correct structures around industry bodies, their remits, and mandates would be helpful ‡Event management company expanding scope to include e-payments

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‡Aims to provide consumer awareness and training in e-payments Intermarc

(Semi-formal) Other Industry Bodies Implications 5ROHV Responsibilities ƒInformal group of all licensed MMOs

ƒIn the process of being formalized Mobile Money

Groups (Informal)

Models in Regulatory Framework:

ƒBank-focused: only deployed by deposit taking financial institutions (FI)

ƒBank-led: FI or its consortium as lead

ƒNon-bank led: corporate organization as lead, explicit that this cannot be an MNO. Mobile Money

Operators

(MMO) ƒMNO activities limited to providing infrastructure to licensed MMOs

ƒCannot refuse to provide services to any licensed MMO Lead organizations must: ƒEnsure regulatory compliance

ƒDevelop and manage agent network

ƒEducate customers

ƒEnsure adequate reporting by all parties,

including MNO

ƒImplement risk controls Lead

Organizations Regulatory Framework ² Mobile Money Models Implications Current Regulations

Mobile Network

Operators

(MNO) ƒ15 licensees with 8 more anticipated, CBN willing to license up to 30 MMOs

ƒConfusion by customers in market

anticipated due to large number of players

ƒRole of MNO is restricted to provision of infrastructure ƒMNO mobile money business models available

elsewhere are not possible in Nigeria. Leads to limited MNO value prop ƒMNOs may find creative ways to position themselves around this regulation

ƒBurden of all aspects of management and risk resides with lead organization, including corporations that lead in non-bank led mobile money model

ƒAllowed: deposit money banks,

microfinance banks, and discount houses

ƒNot Allowed: mobile network operators

ƒCBN is regulating push toward e-payments

and away from cash through Cash-Lite Lagos ƒCan enrol customers, accept deposits, and perform cash-out transactions ƒCan be individuals or companies, but must have a bank account in Nigeria ƒCan be shared by multiple providers and may not be exclusive to a single MMO

ƒLead organization must purchase fidelity insurance coverage for agents Retail Agents Regulatory Framework - Agents & Customers Implications Current Regulations

Deposit Taking ƒCash-Lite Lagos regulations penalize cash deposits and withdrawals

ƒInfrastructure not in place to easily enable

shift from cash, so customer concern

ƒUltimately, regulations should help drive

customers to mobile money alternatives ƒAgents are required to have e-floats of as much as N100,000 (USD$615) for each MMO they represent

ƒFloat management may lead to liquidity

issues if agent represents more than 1 MMO

ƒMNO may not be seen as driving customer

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