8 jui 2012 · “MTA Bus Time Project,” Jennifer Strasser, Cambridge Systematics “On the Go Products not always consistent with needs Access to code and Webpage Next Vehicle other Apps How does it work? Timeline
depend on transit to get around, as most are not old enough to drive or have the means to own the LIRR east in the morning to go to work or school on Long Island beyond fixed-route bus and subway service across the NYC border into nearby areas The Bus Time app and the MYmta app show the location of buses
14 nov 2017 · New York City subways were largely built to bring workers to Manhattan But residents On ten routes, for instance, bus stops are spaced more than 1,200 feet While innovations like MTA Bus Time—an app that provides
Methodology for Crash Data Contents regularly reported data sets, such as taxi GPS and MTA Bus Time information, that help us better understand how travel 50 of all ride-hail app users replaced transit trips with a for-hire vehicle
Storage and Access Platform for MTA Bus Time Data tool based on the experience obtained throughout this project and to incorporate this developed app and its o Since they work with real-time data, they are not interested in using the
(to the driver) an MTA identification card fixed route buses are low-floor, which means there are no stairs to climb MTA MTA has an App to locate your bus
bus service accounted for 68 percent of MDOT MTA's passenger trips and 42 percent of operating expenses fare payment app that enables robust and raised important service planning and operational issues that could then proactively and transit signal priority (TSP), will further improve the system over time
8 jui 2012 · “MTA Bus Time Project,” Jennifer Strasser, Cambridge Systematics “On the Go Products not always consistent with needs Access to code and Webpage Next Vehicle other Apps How does it work? Timeline
which also will include work sessions with neighbor- bus stops People waiting for the buses at the stops will be more comfortable and not have to third parties will build apps to show Customers will have access to real-time bus info
To address reliability problems, transit authorities increasingly provide 2014, the MTA gradually rolled-out real-time information on all MTA bus routes in New York City Tampa” Smart Phone App Saves Riders Time Taxpayers Money
Panel Moderator: Andrew Bata, MTA New York City Transit
Niagara Frontier Transportation Authority
The Challenges and Benefits of Integrating
Proprietary Legacy Systems in Public Transit
ITS-NY June 8, 2012
Introduction
Vision
Rail Operations &Maintenance
Bus Operations &Maintenance
Planning & Scheduling
Customer Service
Administration
opportunities
Existing System Overview
Existing System Overview
Products not always consistent with needs
Access to code and data formatting limited
Customization very expensive and sole source
Procurement guideline restrictions
Multiple operating systems
Isolated databases
Differing file structures
Inconsistent report platforms
Challenges
Warranty expiration
Hardware/software support
Hardware/software incompatible
IT / Operations Delineation
Establish point of responsibility and
organizational accountability
Restructure and balance with consultant
services with unionized workforce
Change corporate culture to establish priority
Resource demand in constrained environment
Challenges
Fare reconciliation
Service review and adjustment
IVR
Webpage
Next Vehicle & other Apps
Operational efficiencies
Opportunities
O/D
Ridership and revenue
Schedule integration
Benefits
traveler information
Benefits
shortcomings
Interoperability
Data management
Life cycle support
Approach - ITS Strategic Plan
media
Traveler Info
Community Involvement
Customer service
Approach - Social Media Strategic Plan
Approach - Data Warehouse
Ongoing Projects
Performance Measurement
Integration
Dashboard
Human - Technical
Capital
Maintenance
Strategy for Success
presented to presented by Delivering Real Time Bus Location Information to NYC Customers -NY Annual Meeting
Project goals
Project overview
Demonstration
How does it work?
Timeline
Feedback and statistics
2
Enhance the bus-riding experience for customers
Improve scheduling, service management, and emergency response based on real time and open data
Use open source technology
Cost-effective, quick to deploy, simple to maintain and operate, and supports expansion as needed in the future
Other developers can use the data
Leverage hardware investments
GPS, on-board computing hardware, wireless communications being used for Fare Payment System and Bus Time 3 Provides the location of the next several buses that will arrive at a particular stop Uses GPS hardware and wireless communications technology to track the real-time location of buses
Full roll-out to all 5 boroughs will include 6,000 buses
1,000 hits a day for Staten Island
20 virtual machines for production
13 February 2011 ² Pilot in on the B63 route in Brooklyn January 2012 ² All MTA bus routes in Staten Island went live March 2012 ² Rolled B63 (Brooklyn) into new system April 2012 ² Rolled M34 (Manhattan) into new system Today ² Phase 2: stabilizing and automating data processes
December 2013 ² Remaining 4 boroughs
14 http://mta.info/bustime MTA
Sunil Nair snair@mtahq.org
Mike Frumin mfrumin@mtahq.org
Cambridge Systematics
Rick Schulte rschulte@camsys.com
Sheldon Brown sbrown@camsys.com
Jenn Strasser jstrasser@camsys.com
OpenPlans
Jeff Maki jmaki@openplans.org
15
Andrew Bata
Strategic Improvements and Best Practices
MTA - NYC Transit
Connecting with
Transit Customers
for the
21st century
Customer Communication
20th Century Put up signs, hope people see
them
21st century Interactivity, two way
communication, personal customization, REAL TIME!
People want to know what they need to know
TO THEM
New York City Transit 1
On The Go! Project Goals
Improve customer communication via better
access to relevant data
Replace paper signage
Create device that can interact with customers in
a known format (e.g. touch screen interface)
Potential revenue generation (advertising)
Positive image of MTA network
New York City Transit 2
What Is it?
On The Go! is an interactive,
touch screen, digital information center
Trip Planning
Real-time service status
Neighborhood maps
Service diversions
Shopping and dining options (3rd
party apps)
New York City Transit 3
Past
New York City Transit 4
Present
New York City Transit 5
Future
New York City Transit 6
Current Pilot
Five Locations
Bowling Green (Subway)
Atlantic/Barclays (Subway)
74th/Roosevelt (Subway)
Grand Central Terminal (Metro-
North)
Penn Station (LIRR)
Home screens are customized for
different user experiences (e.g. subway map, LIRR train arrival)
Fill in Agency Name on Master 7
What Other Cities Are Doing
London: Interactive bus maps help travelers, especially at night Madrid: train arrival signs with advertising and service info Stockholm: Station agents carry wireless tablets that provide them with information to better assist customers. Tokyo: Digital media and real time information systems are fully incorporated into the design of the stations.
New York City Transit 8
Design Features
New York City Transit 9
Award winning sleek,
stainless steel design
46 inch 1080p touch screen
Video camera and
microphone future option
Partnership with Cisco to
develop computer software
CUNY Transportation
Research Center market
research partner
Design Features
New York City Transit 10
Each kiosk can be
programmed individually from a central computer
Content can be changed
according to usage, time of day, weather, or any other variable
Gives NYCT and
advertisers flexibility
Placement Criteria
New York City Transit 11
Access to power and
internet (wired or wireless)
ADA compliant
Sensitive to station artwork
and historic designation
Optimum customer access
without impeding circulation
Planning for multiple units
in array for high visibility
Installation Issues
New York City Transit 12
Multiple issues have
arisen during initial pilot install
Power and
communication needs
Vandal-Proofing
Customer flow
Access for
maintenance
Operation and Maintenance
New York City Transit 13
Physical structure
maintenance NYC Transit
Computer maintenance
initially through Cisco
Increasingly, maintenance
will be in-house with a dedicated workforce
Revenue Generation Potential
Requests for Expression of Interest
Public/Private Partnership
Kiosks might pay for themselves over time via advertising Potential for highly-customized national, local, and hyperlocal advertising opportunities Interactive advertising including clickability on ads
New York City Transit 14
Future of OTG
NYC Transit Systemwide rollout Across all MTA
agencies
Multiple units per location
New features to be considered
Virtual Station Agent (part of extended pilot currently under testing)
Real time bus arrival information (BusTime)
Software is highly customizable for future updates
Station navigation
Near field communications Interactivity with mobile devices
New York City Transit 15
Looks for them the all over soon!
Thank You!
Contact: Andrew.Bata@nyct.com
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